The Nolan theory is to judge which stage the Information system department of general company is located, to develop managerial technique for each stage, and to provide convenient standard for managing the problems of each stage. Nolan first used four stage growth model in 1973, six stage growth mod...
The Nolan theory is to judge which stage the Information system department of general company is located, to develop managerial technique for each stage, and to provide convenient standard for managing the problems of each stage. Nolan first used four stage growth model in 1973, six stage growth model in 1979, and revised six stage growth model theory in 1983. Through the outcome of his research that cost curve increases like S-type by using computer hardwares, he classified the growth and the development of the information stystem in an organization into six stages. Also he showed the model that each stage have its benchmarks in points of the applied portfolio system, information system organization, information system planning and controlling, users attitudes and related techniques to them. The purpose of this study to examine variation and development in hotel information system by longitudinal(2001, 2004, and 2007) research. Furthermore, This suggested a guide line to hotel practioners and reseachers by building a theoretical frame about analyze, direction of improvement, variables from Nolan's model, inverse proportion relationship between users' perception and control. This study, first, is to arrange the conceptual structure through literature review for Nolan's growth stage model and understand status of Hotel Information System in five - star hotels in Seoul through every 3 years(2001, 2004, and 2007) with benchmark variable. The survey conducted from Aug. 10th through Oct. 30. Total 980 questionnaires were distributed to the respondents who work and use Hotel Information System in hotel that selected 14 five-star hotel in Seoul and 823 were collected and 756 were usable and analyzed. This study enforced frequency analysis and descriptive analysis for classification of data. This study diagnosed problems about Hotel Information System of past, present, and provide future improvement scheme. The findings are as follows; First of all, with the theory of Nolan stage growth model, it is impossible to diagnose over-all stage of organization, but it is possible to diagnose the stage by the benchmark variable. Secondly, Among benchmark variable, There is no significant difference of information organization, planing & controling, and user's perception about inverse proportion relationship. In addition, this study found a equality that if hotel had higher information organization, planing & controling, hotel had higher stage of information system. Thirdly, this study found the hotel that had high level of HIS in 2001 and 2004, still maintain stable condition. On contrast, the hotel that had low level of HIS in 2001 and 2004, also still keep up same condition. there is little bit of difference, but this study indicated that the hotel that changed their HIS or developed own HIS performed better than past. Lastly, level of main purpose and application in five - star hotels in Seoul was located in at least over 3rd stage of Nolan's Growth stage Model as well as level of users. Some hotels spent huge amount of money for developing or changing HIS program to achieve effective hotel management. The suggestions are follows; For academic part. in HIS study, not only using of statics in social science, but also experts of hotel and information system should work together to make better and efficient hotel information system For industry part, because difference of changing stage and numerical value in every year, hotel should diagnose hotel information system in regularly and try to create standard guideline.
The Nolan theory is to judge which stage the Information system department of general company is located, to develop managerial technique for each stage, and to provide convenient standard for managing the problems of each stage. Nolan first used four stage growth model in 1973, six stage growth model in 1979, and revised six stage growth model theory in 1983. Through the outcome of his research that cost curve increases like S-type by using computer hardwares, he classified the growth and the development of the information stystem in an organization into six stages. Also he showed the model that each stage have its benchmarks in points of the applied portfolio system, information system organization, information system planning and controlling, users attitudes and related techniques to them. The purpose of this study to examine variation and development in hotel information system by longitudinal(2001, 2004, and 2007) research. Furthermore, This suggested a guide line to hotel practioners and reseachers by building a theoretical frame about analyze, direction of improvement, variables from Nolan's model, inverse proportion relationship between users' perception and control. This study, first, is to arrange the conceptual structure through literature review for Nolan's growth stage model and understand status of Hotel Information System in five - star hotels in Seoul through every 3 years(2001, 2004, and 2007) with benchmark variable. The survey conducted from Aug. 10th through Oct. 30. Total 980 questionnaires were distributed to the respondents who work and use Hotel Information System in hotel that selected 14 five-star hotel in Seoul and 823 were collected and 756 were usable and analyzed. This study enforced frequency analysis and descriptive analysis for classification of data. This study diagnosed problems about Hotel Information System of past, present, and provide future improvement scheme. The findings are as follows; First of all, with the theory of Nolan stage growth model, it is impossible to diagnose over-all stage of organization, but it is possible to diagnose the stage by the benchmark variable. Secondly, Among benchmark variable, There is no significant difference of information organization, planing & controling, and user's perception about inverse proportion relationship. In addition, this study found a equality that if hotel had higher information organization, planing & controling, hotel had higher stage of information system. Thirdly, this study found the hotel that had high level of HIS in 2001 and 2004, still maintain stable condition. On contrast, the hotel that had low level of HIS in 2001 and 2004, also still keep up same condition. there is little bit of difference, but this study indicated that the hotel that changed their HIS or developed own HIS performed better than past. Lastly, level of main purpose and application in five - star hotels in Seoul was located in at least over 3rd stage of Nolan's Growth stage Model as well as level of users. Some hotels spent huge amount of money for developing or changing HIS program to achieve effective hotel management. The suggestions are follows; For academic part. in HIS study, not only using of statics in social science, but also experts of hotel and information system should work together to make better and efficient hotel information system For industry part, because difference of changing stage and numerical value in every year, hotel should diagnose hotel information system in regularly and try to create standard guideline.
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