Purpose: This research is a descriptive study to examine the nursing service expectation, satisfaction and revisit intention of Russian inpatients, and analyze the relationships among them.
Methods: The data was collected from 81 Russian inpatients in H hospital and P hospital from January 10th...
Purpose: This research is a descriptive study to examine the nursing service expectation, satisfaction and revisit intention of Russian inpatients, and analyze the relationships among them.
Methods: The data was collected from 81 Russian inpatients in H hospital and P hospital from January 10th to June 23rd, 2014. This study used perception of nursing service tool developed by Joo, Mi-kyung(2001) after modifying and translating to Russian for measurement of nursing service expectation and satisfaction. And revisit intention was measured with the tool developed by Zeithaml et al. (1994) after modifying and translating to Russian. The collected data was analyzed with descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients using the SPSS Win 18.0 program.
Results: The major findings of this study were as follows: The average score of nursing service expectation was 4.02±0.66points. Empathy was the highest among the subgroups followed by Assurance, Responsiveness, Reliability and Tangibility. The average score of nursing service satisfaction was 4.69±0.32points. Empathy was the highest among the subgroups followed by Assurance, Responsiveness, Tangibility, Reliability. The average score of revisit intention was 6.56±0.68 points. The nursing service expectation was statistically significant to the number of visiting to Korea(F=-2.404, p=.019), and the nursing service satisfaction was statistically significant to gender (F=2.665, p=.010), monthly income(F=4.048, p=.022) and primary care giver for hospitalization(F=3.298, p=.010). The revisit intention was significantly different to religion(F=4.503, p=.006), medical department(F=3.443, p=.005) and primary care giver for hospitalization(F=4.035, p=.003). There were significant correlations between nursing service expectation and satisfaction, and between nursing service satisfaction and revisit intention.
Conclusion: The disease and cultural characteristics of Russian inpatients were statistically significant to the nursing service. The findings could be used for the preliminary data to prepare a strategy of nursing service that increase the satisfaction and revisit intention of Russian inpatients.
Purpose: This research is a descriptive study to examine the nursing service expectation, satisfaction and revisit intention of Russian inpatients, and analyze the relationships among them.
Methods: The data was collected from 81 Russian inpatients in H hospital and P hospital from January 10th to June 23rd, 2014. This study used perception of nursing service tool developed by Joo, Mi-kyung(2001) after modifying and translating to Russian for measurement of nursing service expectation and satisfaction. And revisit intention was measured with the tool developed by Zeithaml et al. (1994) after modifying and translating to Russian. The collected data was analyzed with descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients using the SPSS Win 18.0 program.
Results: The major findings of this study were as follows: The average score of nursing service expectation was 4.02±0.66points. Empathy was the highest among the subgroups followed by Assurance, Responsiveness, Reliability and Tangibility. The average score of nursing service satisfaction was 4.69±0.32points. Empathy was the highest among the subgroups followed by Assurance, Responsiveness, Tangibility, Reliability. The average score of revisit intention was 6.56±0.68 points. The nursing service expectation was statistically significant to the number of visiting to Korea(F=-2.404, p=.019), and the nursing service satisfaction was statistically significant to gender (F=2.665, p=.010), monthly income(F=4.048, p=.022) and primary care giver for hospitalization(F=3.298, p=.010). The revisit intention was significantly different to religion(F=4.503, p=.006), medical department(F=3.443, p=.005) and primary care giver for hospitalization(F=4.035, p=.003). There were significant correlations between nursing service expectation and satisfaction, and between nursing service satisfaction and revisit intention.
Conclusion: The disease and cultural characteristics of Russian inpatients were statistically significant to the nursing service. The findings could be used for the preliminary data to prepare a strategy of nursing service that increase the satisfaction and revisit intention of Russian inpatients.
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