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NTIS 바로가기정보관리학회지 = Journal of the Korean society for information management, v.29 no.1 = no.83, 2012년, pp.279 - 302
최희윤 (한국과학기술정보연구원 정보서비스센터) , 황혜경 (한국과학기술정보연구원 정보서비스센터) , 백종명 (한국과학기술정보연구원 정보서비스센터)
The purpose of this study is to analyze service quality factors that affect user satisfaction of Open Access Korea(OAK) services and to draw strategic assignments for activating open access activities in Korea through a user satisfaction survey. User satisfaction indexes were developed to measure al...
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