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NTIS 바로가기대한산업공학회지 = Journal of the Korean Institute of Industrial Engineers, v.40 no.6, 2014년, pp.526 - 554
염봉진 (KAIST 산업 및 시스템공학과) , 서순근 (동아대학교 산업경영공학과) , 윤원영 (부산대학교 산업공학과) , 변재현 (경상대학교 산업시스템공학부)
Industrial engineering has played a central role in creating knowledge on quality control and reliability engineering (Q&R) and delivering such knowledge to various industries. This special issue paper is prepared in celebration of the
핵심어 | 질문 | 논문에서 추출한 답변 |
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고객만족의 중요한 요소는? | 기업 경쟁력의 원천은 고객만족에 있으며, 제품이나 서비스의 품질과 신뢰성(Quality and Reliability : Q&R)은 고객만족의 중요한 요소 중 하나이다([Figure 1] 참조). 아울러, 제품기능의 복잡화, 신기술/신소재의 출현, 제조물 책임 강화, 고객의 높은 기대 수준 등으로 Q&R 분야의 중요성은 더욱 높아지고 있다. | |
Q&R 분야에는 무엇이 있는가? | 기업 경쟁력의 원천은 고객만족에 있으며, 제품이나 서비스의 품질과 신뢰성(Quality and Reliability : Q&R)은 고객만족의 중요한 요소 중 하나이다([Figure 1] 참조). 아울러, 제품기능의 복잡화, 신기술/신소재의 출현, 제조물 책임 강화, 고객의 높은 기대 수준 등으로 Q&R 분야의 중요성은 더욱 높아지고 있다. 이에 부응하기 위해 기업들은 다양한 Q&R 활동을 전개해 오고 있으며, 그 기본 정신은 ‘전사적 추진’, ‘지속적 개선’ 등으로 요약할 수 있을 것이다([Figure 1] 참조). | |
Q&R 활동을 전개하기 위해 어떤 것이 뒷받침되어야 하는가? | 이에 부응하기 위해 기업들은 다양한 Q&R 활동을 전개해 오고 있으며, 그 기본 정신은 ‘전사적 추진’, ‘지속적 개선’ 등으로 요약할 수 있을 것이다([Figure 1] 참조). 이러한 활동이 구호로 그치지 않고 실질적 결실로 연결되기 위해서는 무엇보다 ‘기술력’이 뒷받침되어야 한다. 그동안 산업공학은 범용기술(또는 관리기술)로서 Q&R 분야에 관한 지식을 창출하고, 이를 산업체에 보급하는 데 중심적 역할을 담당해 왔다([Figure 1] 참조). |
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