[논문]A Study of Public Library Patrons' Understanding of Library Records and Data Privacy

Kim, Dong-Seok; Noh, Younghee

doi:10.5865/ijkct.2014.4.1.053

A Study of Public Library Patrons' Understanding of Library Records and Data Privacy 원문보기 논문타임라인

International journal of knowledge content development & technology, v.4 no.1, 2014년, pp.53 - 78

Kim, Dong-Seok (Seogang Library of Mapo-Gu) , Noh, Younghee (Department of Library and Information Science, Konkuk University)

Abstract ▼ AI-Helper

As instances of private information leak increase, taking steps to protect such information becomes a necessity. In this study of public library patrons, we strove for a comprehensive understanding of library usage records to suggest viable solutions for private information safety in public libraries. To this end, we investigated the patrons' understanding of library usage records and determined the relationship between different user characteristics and privacy knowledge or leaks. The results show that a high number of patrons perceived these records as their own private information, but that there was no necessity for legal procedures or consent for the use of these records. Also, even though the understanding of these usage records showed that there was a relationship between the frequency of library visits and leaks of personal information, the correlation was not particularly strong.

주제어

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문제 정의

In this study, we want to research the library patrons’ private information and gain a comprehensive understanding of library usage records to suggest a management plan for the private information used in public libraries.
This study researched the library patrons’ understanding of private information in order to form an effective personal information management policy.

가설 설정

We hypothesized that the frequency with which patrons used the library might have some effect on patrons’ level of understanding of library records, given more frequent exposure to the topic.
∙ Research question 1: Is there a meaningful relationship between frequent visits to libraries and a greater awareness of library usage records?
∙ Research question 2: Is there a meaningful relationship between a patron's interest in privacy and greater understanding of library usage records?
∙ Research question 3: Is there a meaningful relationship between a patron's experience with damage caused by private information leaks and understanding of library usage record?

제안 방법

In order to complete the study in accordance with the research question above, we developed a survey to analyze the patron understanding of library usage records.
In this study, the following research questions were set to determine what kind of relationship exists between personal characteristics and awareness of library usage records after measuring what patrons thought about the collection and preservation of private information.
The questions were developed to gather a picture of the patron's understanding of the collection of library records, use of library record, and library record leaks.
The survey questions used in this study included 6 items regarding personal information and 11 items delving into patron understanding of library data usage. The survey questions regarding library usage records were taken from previous research, specifically Noh (2012c, 2013), and then modified and supplemented by the researcher for the purposes of this study.
To determine how well patrons understand library usage records, the survey asked for their thoughts on the necessity of such records, user consent, and legal procedures in place for when records may be demanded by an outside party, such as the police.

대상 데이터

In this survey, the target population was Eunpyeong-gu public library patrons. The Eunpyeong-gu public library, which is registered in the National Library Statistics System, has three separate branches: Eunpyeong Public Library, JeungSan Public Digital Library, and Eum Am Public Digital Library.
The survey questions used in this study included 6 items regarding personal information and 11 items delving into patron understanding of library data usage. The survey questions regarding library usage records were taken from previous research, specifically Noh (2012c, 2013), and then modified and supplemented by the researcher for the purposes of this study.
The survey was distributed to about 0.1% of Eunpyeong-gu Public Library users, or 196 patrons. It was conducted for a total of 27 days, from October 3 through October 29, 2013.
Ultimately, the survey was developed with 4 survey areas and 17 survey entries. The questions were developed to gather a picture of the patron's understanding of the collection of library records, use of library record, and library record leaks.

성능/효과

First, 50.6% of library patrons were unaware that their library was collecting this data about them, and 64.4% perceived library usage records to be private information. Among the records, the material borrowing records were considered the most important, before even Internet usage history and CCTV footage.
Second, results showed that in the use of library records, 70.2% of respondents understood the necessity of the records for the library’s effective operation.
Patrons were asked to rate the importance of various types of collected library data on a 5-point Likert scale. The results show that the material borrowing records were rated highest at 3.78, followed by Internet usage data (3.46), CCTV footage (3.36), reference services and civil complaint records (3.33), inter-library loan record (3.27), records of pictures and footage of events (3.10), accessing library community records (3.06), and desired materials selection records (3.02) (see Table 7).
Third, 53.2% of patrons thought library usage record leaks were serious, with 35.1% choosing the computer system as the most likely source for such leaks. However, other possibilities of leak sources also had similar rates of response, such as the collection of unnecessary information (33.

후속연구

Through this study, one can see that a meaningful relationship exists between the frequency of library use, interest in privacy issues, and the comprehensive understanding of library usage records. However, a follow-up study is necessary because this preliminary research was only purposed to determine if the relationship was true or not.
Second, the gap in comprehensive understanding between the librarian managing the library and its patrons must be evaluated as well as research to see how much the comprehensive understanding of the librarian and patrons affect the private information management policies in each existing library. Third, along with determining if there is an information protection policy in each library regarding the library usage record, a study regarding the protection of library usage records must be made.

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인용구절

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