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한국경영과학회지 = Journal of the Korean Operations Research and Management Science Society, v.41 no.2, 2016년, pp.35 - 51
박창규 (울산대학교 경영대학) , 서준용 (울산대학교 경영대학)
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This paper proposes a new approximate approach to calculate the order fill rate and the probability of filling an entire customer order immediately from the shelf in a business environment under purchase dependence characterized by customer purchase patterns observed in such areas as marketing, manu...
| 핵심어 | 질문 | 논문에서 추출한 답변 |
|---|---|---|
| 수요종속성은 무엇을 다루는가? | 구매종속성은 수요종속성(demand dependence)과는 다르다. 수요종속성은 품목간, 지역간, 또는 시간에 따른 수요의 상관관계를 다루는 반면, 구매종속성은 고객의 구매행태를 다룬다[1-3]. 구매종속성은 마케팅, 생산 시스템, 그리고 유통 시스템과 같은 영역에서 목격된다. | |
| 각 품목에 대한 수요가 다른 수요와 독립이라는 가정을 사용한 재고모형을 Song은 무엇이라 칭했는가? | 그러나 주문에 기반한 접근과는 대조적으로 대부분의 표준 재고모형은 품목간의 연관성을 고려 하지 않고, 각 품목에 대한 수요가 다른 수요와 독립이라는 가정을 하고 있다. 따라서 Song[22]은 이러한 모형을 품목에 기반한 접근(item-based approach)이라고 칭하였다. 주문에 기반한 접근에서 각 고객주문은 여러 품목의 동시 가용성을 요구하기 때문에 주문충족율은 각 품목의 주어진 안전재고 수준에서 고객주문이 즉시 만족될 확률은 얼마나 되는지를 측정한다. | |
| 주문충족율이란 무엇인가? | 최근의 시장환경에서 고객만족을 측정하는 척도로서 서비스 수준은 고객의 요구에 빠르게 대응하도록 심하게 압박을 받는 기업에게 점점 중요해지고 있다. 이러한 환경에서 많이 사용되는 서비스 수준 척도 중에 하나는 고객주문에 포함된 모든 품목을 보유재고로 즉시 충족시킬 확률인 주문충족율(order fill rate)이다. |
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