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NTIS 바로가기한국유화학회지 = Journal of oil & applied science, v.34 no.4, 2017년, pp.1004 - 1015
우미옥 (창신대학교 미용예술학과) , 박선이 (창신대학교 미용예술학과)
This study attempted to determine the effects of organizational communication on job satisfaction as organizational performance for beauty salon employees as related to their personal characteristics. For empirical analysis, a questionnaire survey was conducted among beauty salon employees in Gyeong...
핵심어 | 질문 | 논문에서 추출한 답변 |
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조직커뮤니케이션의 역할은 무엇인가? | 국내 서비스업의 꾸준한 증가로 인해 차별화된 고객가치와 경쟁우위를 창출하는 핵심적인 원동력으로서 인적자원에 대한 관심은 점차 높아져가고 있다[1]. 인적자원관리의 일환으로 조직커뮤니케이션은 조직구성원들이 일체감과 소속감을 가지고, 조직업무를 공유하며, 조직분위기를 활력있게 하여 조직응집성을 제고하는 기본적 요소이다. 일반적으로 조직 내 커뮤니케이션 만족은 조직의 구성원들이 원활한 조직생활을 위한 중요한 수단이 되며, 커뮤니케이션 만족이 높아지면 조직 구성원간의 관계가 원활해지고 직무에 대한 만족도가 높아지며, 조직에 대한 몰입의 정도도 높아진다[2,3]. | |
커뮤니케이션 능력이란 무엇인가? | 커뮤니케이션 능력(Communicative Competence) 은 주어진 상황에서 적절한 커뮤니케이션 행동지 식을 드러내 보일 수 있는 능력으로 정의함으로 써 능력의 실행관점을 취하고 있다[9]. 자신의 목적을 달성하기 위해 커뮤니케이션 행동들을 실행하는 능력에 대해서는 효과성으로서의 능력을 상 정한 것이라 볼 수 있다[10]. | |
헤어미용업 종사자의 조직커뮤니케이션과 직무만족의 영향관계는 무엇인가? | 먼저 헤어미용업 종사자의 조직커뮤니케이션과 직무만족의 영향관계를 분석한 결과, 커뮤니케이션 능력이 다른 요인들과 비교하여 직무만족에 가장 큰 영향을 미치는 중요한 요인으로 나타났다. 이러한 결과는 커뮤니케이션 능력의 소유자 즉, 분위기나 대화 상대에 따라 대화를 잘 이끌어 가며 자신의 의견을 잘 표현하여 의사소통을 통해 호감을 얻는 종사자가 헤어미용업의 직무만 족을 더욱 높일 수 있다는 것을 알 수 있다. |
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