[논문]멀티채널 환경에서 스마트폰 구매시 소비자의 채널선택에 영향을 미치는 요인에 관한 연구 - 소비자의 쇼핑성향을 중심으로

김정아; 구자영

doi:10.14400/jdc.2020.18.6.255

멀티채널 환경에서 스마트폰 구매시 소비자의 채널선택에 영향을 미치는 요인에 관한 연구 - 소비자의 쇼핑성향을 중심으로
A Study on the Factors influencing Consumer's Choice of Smartphone Purchase Channel in Multichannel Environments - Focusing on the consumer's shopping orientations 원문보기

디지털융복합연구 = Journal of digital convergence, v.18 no.6, 2020년, pp.255 - 269

김정아 (연세대학교 기술경영학협동과정) , 구자영 (연세대학교 기술경영학협동과정)

초록
AI-Helper

본 연구는 멀티채널 환경에서 소비자들이 스마트폰 구매채널 선택에 영향을 미치는 요인에 대해서 분석하고자 한다. 최근 들어 스마트폰 구매 채널이 더욱 복잡하고 다양해지고 있다. 또한, 스마트폰은 교체주기가 짧고 최신 기술이 적용되기 때문에, 소비자 채널선택 요인은 매우 중요한 연구의 주제이다. 본 연구의 결과를 요약하면 첫째, 쇼핑성향을 기준으로 적극적 쇼핑, 편의성추구, 가격과 합리성추구 소비자집단이 유형화 되었다. 둘째 쇼핑성향에 따른 특징이 정보탐색과 구매채널 선택에 영향을 미치는 것으로 분석되었다. 셋째, 3개의 집단 별 정보 탐색 채널과 구매 채널에 대해서 유의미한 차이가 나타났다. 넷째 채널 경험에서는 가격만족도에서 집단 별로 유의한 차이가 나타났다. 이러한 연구의 결과가 스마트폰 소비자 집단 별 맞춤형 멀티채널 전략 수립에 있어 실무적인 시사점을 제공해 줄 것으로 기대한다. 또한 본 연구를 통해 스마트폰 구매채널 연구에 바람직한 연구의 모형을 제시했다는 데 그 공헌점이 있다.

Abstract ▼ AI-Helper

This paper aims to analyze the factors influencing consumer's choice of smartphone purchase channel in multichannel environments. Recently, smartphone purchase channels are becoming more complex and diverse. A smartphone with a short purchase cycle is a product applying advanced technology, the research of this topic would be significant. The major findings of this study are as follows. First, depending on the consumer's shopping orientation, the consumer group was classified into three groups of preference 1. Active shopping, 2. Convenient shopping, and 3. Rational shopping. Second, it was analyzed that the consumer's shopping orientation influenced the decisions of the information search channel and the purchase channel. Third, there was a significant difference between the search and purchase channels in the three groups. Finally, in the channel experience, there was a significant difference in price satisfaction by group. The results of these studies are expected to provide practical implications for establishing a customized multi-channel strategy. This study provides a desirable model for research on smartphone purchase channels.

주제어

표/그림 (11)

그림 Fig. 1. Distribution structure of smartphone
그림 Fig. 2. Research model
표 Table 1. Operational Definition of Research variables
표 Table 2. Factor analysis and reliability analysis for consumer's shopping orientations
표 Table 3. Results of cluster analysis on shopping orientation
표 Table 4. Comparison of factors by group according to shopping orientation
표 Table 5. Previous Channel Experience by group according to shopping orientation
표 Table 6. Comparison of shopping factor levels by purchase channel
표 Table 7. Comparison of shopping orientation level by information search channel
표 Table 8. Shopping orientation factors affecting purchase channels
표 Table 9. Shopping orientation factors affecting information search channels

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표제어: PCR

동의어: Packet Collision Rate

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용어 설명: PCR은 세균 특이성이 있는 primer를 이용하여 적은 수의 세균이 있을지라도 쉽게 검출할 수 있는 유용한 방법이며, 이를 이용하여 구강 내 치면세균막이나 타액에서 직접 세균을 검출할 수 있게 되었다[8].

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