$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

인공지능 서비스에 대한 온라인뉴스, 소셜미디어, 소비자리뷰 텍스트마이닝
Text Mining of Online News, Social Media, and Consumer Review on Artificial Intelligence Service 원문보기

Family and environment research : fer, v.59 no.1, 2021년, pp.23 - 43  

이욱 (성균관대학교 사회과학대학 소비자학과) ,  임혜원 (성균관대학교 사회과학대학 소비자학과) ,  여하림 (성균관대학교 사회과학대학 소비자학과) ,  황혜선 (성균관대학교 사회과학대학 소비자학과)

Abstract ▼ AI-Helper 아이콘AI-Helper

This study looked through the text mining analysis to check the status of the virtual assistant service, and explore the needs of consumers, and present consumer-oriented directions. Trendup 4.0 was used to analyze the keywords of AI services in Online News and social media from 2016 to 2020. The R ...

주제어

#artificial intelligence service   #virtual assistant services   #text mining   #review data  

참고문헌 (62)

  1. Ahn, H. S., & Park, M. J. (2017). A study on the user perception in fashion design through social media text-mining. Journal of the Korean Society of Clothing and Textiles, 41(6), 1060-1070. https://doi.org/10.5850/JKSCT.2017.41.6.1060 

    원문보기 상세보기 crossref

  2. Andre, Q., Carmon, Z., Wertenbroch, K., Crum, A., Frank, D., Goldstein, W., et al. (2018). Consumer choice and autonomy in the age of artificial intelligence and big data. Customer Needs and Solutions, 5(1-2), 28-37. https://doi.org/10.1007/s40547-017-0085-8 

    상세보기 crossref

  3. Archak, N., Ghose, A., & Ipeirotis, P. G. (2011). Deriving the pricing power of product features by mining consumer reviews. Management Science, 57(8), 1485-1509. https://doi.org/10.1287/mnsc.1110.1370 

    상세보기 crossref

  4. Blei, D. M. (2012). Probabilistic topic models. Communications of the ACM, 55(4), 77-84. https://doi.org/10.1145/2133806.2133826 

    상세보기 crossref

  5. Byun, D. H. (2017). Investigative study of Kano quality attributes by AI secretary. E-Business Research, 18(4), 167-178. https://doi.org/10.20462/TeBS.2017.08.18.4.167 

    상세보기 crossref

  6. Chen, Y., & Xie, J. (2008). Online consumer review: Word-of-mouth as a new element of marketing communication mix. Management Science, 54(3), 477-491. https://doi.org/10.1287/mnsc.1070.0810 

    상세보기 crossref

  7. Choi, S. C., Meza, X. V., & Park, H. W. (2014). South Korean culture goes Latin America: Social network analysis of Kpop tweets in Mexico. International Journal of Contents, 10(1), 36-42. https://doi.org/10.5392/IJoC.2014.10.1.036 

    원문보기 상세보기 crossref

  8. Decker, R., & Trusov, M. (2010). Estimating aggregate consumer preferences from online product reviews. International Journal of Research in Marketing, 27(4), 293-307. https://doi.org/10.1016/j.ijresmar.2010.09.001 

    상세보기 crossref

  9. Dhir, A., Kaur, P., Lonka, K., & Tsai, C. C. (2017). Do psychosocial attributes of well-being drive intensive Facebook use? Computers in Human Behavior, 68, 520-527. https://doi.org/10.1016/j.chb.2016.11.023 

    상세보기 crossref

  10. Dhir, A., Khalil, A., Lonka, K., & Tsai, C. C. (2017). Do educational affordances and gratifications drive intensive Facebook use among adolescents? Computers in Human Behavior, 68, 40-50. https://doi.org/10.1016/j.chb.2016.11.014 

    상세보기 crossref

  11. Floyd, K., Freling, R., Alhoqail, S., Cho, H. Y., & Freling, T. (2014). How online product reviews affect retail sales: A meta-analysis. Journal of Retailing, 90(2), 217-232. https://doi.org/10.1016/j.jretai.2014.04.004 

    상세보기 crossref

  12. Gam, M. A., & Song, M. (2012). Analysis of differences in content and tone according to newspaper companies using text mining. Intelligence Information Research, 18(3), 53-77. 

  13. Gensler, S., Volckner, F., Egger, M., Fischbach, K., & Schoder, D. (2015). Listen to your customers: Insights into brand image using online consumer-generated product reviews. International Journal of Electronic Commerce, 20(1), 112-141. https://doi.org/10.1080/10864415.2016.1061792 

    상세보기 crossref

  14. Giles, D. (2003). Media Psychology. Lawrence Erlbaum Associates, New Jersey: Routledge. 

  15. Golden, K. E. (2018). Differences in the use of AI assistants: how human values influence AI assistant use or disuse (Unpublished doctoral dissertation). University of Texas, Texas, US. 

  16. Guk, K. W. (2019). Examples of applications by AI technology and industry sectors. Weekly Technology Trends, 20, 15-27. 

  17. Hong, J., & Choi, B. (2020). Interactions between AI speaker and children: A field study on the success/failure cases by types of interactions. The Journal of the Korea Contents Association, 20(7), 19-29. https://doi.org/10.5392/JKCA.2020.20.07.019 

    원문보기 상세보기 crossref

  18. Hong, Y. J., & Hwang, J. S. (2015). A comparative study on the role of social media and mass media in policymaking: Gwangju Inhwa school case (Dogani) as an example. Broadcasting and Communication, 16(1), 115-151. 

  19. Hwang, H. S., & Kim, K. O. (2012). Extraction and analysis of consumer needs using Generative Tools. Journal of Consumer Studies, 23(2), 165-205. 

  20. Hwang, S. H, & Yoon, J. Y. (2017). An user experience analysis of virtual assistant using grounded theory: Focused on SKT virtual personal assistant 'NUGU'. Journal of HCI Society in Korea, 12(2), 31-40. 

  21. Jang, Y. B. (2019). Effects of AI speaker users' usage motivations and perception of relationship type with AI speaker on enjoyment. The Journal of the Korea Contents Association, 19(11), 558-566. https://doi.org/10.5392/JKCA.2019.19.11.558 

    원문보기 상세보기 crossref

  22. Jiang, J., Hassan Awadallah, A., Jones, R., Ozertem, U., Zitouni, I., Gurunath Kulkarni, R., et al. (2015, May). Automatic online evaluation of intelligent assistants. Poster session presented at the 24th International Conference on World Wide Web, Florence, Italy. 

  23. Jin, H. Y. (2015). Trend of virtual assistant services for global ICT companies. Institute for Information and Communication Policy, 27(18), 32-40. 

  24. Jo, G. E., & Kim, S. I. (2018). A study on user experience of artificial intelligence speaker. Journal of the Korea Convergence Society, 9(8), 127-133. https://doi.org/10.15207/JKCS.2018.9.8.127 

    원문보기 상세보기 crossref

  25. Jung, J. Y., Jung, S. M., Cho, H. Y., & Shin, D. H. (2014). A study on the smartphone Voice User Interface (VUI) for non-language communication. HCI Conference of Korea, 12, 171-174. 

  26. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003 

    상세보기 crossref

  27. Kaur, P., Dhir, A., Rajala, R., & Dwivedi, Y. (2018). Why people use online social media brand communities. Online Information Review, 42(2), 205-221. https://doi.org/10.1108/OIR-12-2015-0383 

    상세보기 crossref

  28. Kim, B. S., & Woo, H. J. (2019). A study on the intention to use AI speakers: Focusing on extended technology acceptance model. The Journal of the Korea Contents Association, 19(9), 1-10. https://doi.org/10.5392/JKCA.2019.19.09.001 

    원문보기 상세보기 crossref

  29. Kim, D. H., & Cha, K. J. (2019). Formulating strategies from consumer opinion analysis on AI Kids phone using text mining. Journal of the Electronic Trade Association of Korea, 24(2), 71-89. https://doi.org/10.7838/jsebs.2019.24.2.071 

    원문보기 상세보기 crossref

  30. Kim, H. J., & Kim, J. H. (2017). A study on consumer value perception through social big data analysis: Focus on smartphone brands. Journal of the Electronic Trade Association of Korea, 22(1), 123-146. https://doi.org/10.7838/jsebs.2017.22.1.123 

    원문보기 상세보기 crossref

  31. Kim, J. H., & Boo, S. H. (2010). The influence of social inference induced by mass media on communication effect. The Korean Journal of Advertising and Public Relations, 12(4), 162-187. 

  32. Kim, K. M. (2012). Online news diffusion and public opinion formation: A case study of 'controversy over Park Kyung Sin blog posting'. Journalism Science Research, 12(4), 35-72. 

  33. Kim, K. O., Lee, S. S., Kim, N. D., & Hwang, H. S. (2015). Consumer information theory. Seoul: Sigmapress. 

  34. Kim, T. K., Choi, H. R., & Lee, H. C. (2016). A study on the research trends in fintech using topic modeling. Journal of the Korea Academia-Industrial cooperation Society, 17(11), 670-681. https://doi.org/10.5762/KAIS.2016.17.11.670 

    원문보기 상세보기 crossref

  35. Kim, Y. J., & Kim, D. Y. (2018). Methodology of local government policy issues through big data analysis. Journal of the Korea Creative Content Association, 18(10), 229-235. https://doi.org/10.5392/JKCA.2018.18.10.229 

    원문보기 상세보기 crossref

  36. King, R. A., Racherla, P., & Bush, V. D. (2014). What we know and don't know about online word-of-mouth: A review and synthesis of the literature. Journal of Interactive Marketing, 28(3), 167-183. https://doi.org/10.1016/j.intmar.2014.02.001 

    상세보기 crossref

  37. Kwon, K. H., Bang, C. C., Egnoto, M., & Raghav Rao, H. (2016). Social media rumors as improvised public opinion: semantic network analyses of twitter discourses during Korean saber rattling 2013. Asian Journal of Communication, 26(3), 201-222. https://doi.org/10.1080/01292986.2015.1130157 

    상세보기 crossref

  38. Lee, E. J., & Sung, Y. J. (2020). "Hey Kakao!": A qualitative study on the interaction between AI devices and its consumer. Journal of the Korean Psychological Association: Consumer and Advertising, 21(1), 21-53. https://doi.org/10.21074/kjlcap.2020.21.1.21 

    상세보기 crossref

  39. Lee, H. S., & Kim, P. S. (2019). The effect of consumer's technology acceptance and resistance on intention to use of Artificial Intelligence (AI). Management Research, 48(5), 1195-1219. http://doi.org/10.17287/kmr.2019.48.5.1195 

    상세보기 crossref

  40. Lee, H., Cho, C. H., Lee, S. Y., & Keel, Y. H. (2019). A study on consumers' perception of and use motivation of Artificial Intelligence (AI) speaker. The Journal of the Korea Contents Association, 19(3), 138-154. https://doi.org/10.5392/JKCA.2019.19.03.138 

    원문보기 상세보기 crossref

  41. Lee, J. M., Jung, M. J., Lee, J. R., Kim, Y. E., & Ahn, C. Y. (2019). Consumer perception and adoption intention of artificial intelligent speaker: Non-users perspective. Journal of Consumer Studies, 30(2), 193-213. https://doi.org/10.35736/JCS.30.2.9 

    상세보기 crossref

  42. Lee, N. Y., & Choi, J. H. (2019). A Study of the Consumer Perception of Meal Kit Using Big Data Analysis. FoodService Industry Journal, 15(4), 211-222. 

    crossref

  43. Lee, S. H. (2017). Recent AI development trends and future evolution directions. Seoul: LG Economic Research Institute. 

  44. Lee, S. M., Yoo, S. U., & Ahn, S. J. (2020). Mass media and social media agenda analysis using text mining: focused on '5-day Rotation Mask Distribution System'. Journal of the Korea Creative Content Association, 20(6), 460-469. https://doi.org/10.5392/JKCA.2020.20.06.460 

    원문보기 상세보기 crossref

  45. Li, X., Yeo, H. R., & Hwang, H. S. (2020, July). Detecting themes related to public concerns and consumer issues regarding personal mobility. Poster session presented at the Conference on Human-Computer Interaction, Copenhagen, Denmark. https://doi.org/10.1007/978-3-030-50726-8_21 

    crossref

  46. Li, X., Yeo, H. R., Hwang, H. S., & Kim, K. O. (2020, March). 5G service and discourses on hyper-connected society in South Korea: Text mining of online news. Poster session presented at the Future of Information and Communication Conference, San Francisco, USA. https://doi.org/10.1007/978-3-030-39442-4_68 

    crossref

  47. Lim, H. W. (2020). Consumer life support area-specific satisfaction of intelligent agent service: Focused on captology-based interaction characteristics (Unpublished master's thesis). Sungkyunkwan University, Seoul, Korea. 

  48. Malik, A., Dhir, A., & Nieminen, M. (2016). Uses and gratifications of digital photo sharing on Facebook. Telematics and Informatics, 33(1), 129-138. https://doi.org/10.1016/j.tele.2015.06.009 

    상세보기 crossref

  49. McCombs, M. E., & Shaw, D. L. (1972). The agenda-setting function of the mass media. Public Opinion Quarterly, 36(2), 176-187. https://doi.org/10.1086/267990 

    상세보기 crossref

  50. Mudambi, S. M., & Schuff, D. (2010). What makes a helpful online review? A study of customer reviews on Amazon.com. MIS Quaterly, 34(1), 185-200. https://doi.org/10.2307/20721420 

    상세보기 crossref

  51. Nam, G, G. (2017). Policy Science (Third ed.). Paju: Beopmunsa 

  52. Nikita, M. (2016). Select number of topics for LDA model. Retrieved April 20, 2020, from https://cran.r-project.org/web/packages/ldatuning/vignettes/topics.html 

  53. Oh, H. K., & Kim, T. S. (2017). A study on user perception of intelligent personal assistant use and privacy invasion. Industrial and Management, 30(2), 81-95. 

  54. Park, K. O. (2017). A study on the ability of AI virtual secretary as a secretary. Secretary/Office Management Research, 26(2), 253-272. https://doi.org/10.35605/jss.2017.09.26.2.253 

    상세보기 crossref

  55. Park, S. A., & Choi, S. J. (2018). Factors affecting artificial intelligence speaker satisfaction and continuous use intent: Focused on functional and emotional factors. Information Society and Media, 19(3), 159-182. 

  56. Sanders, E. B. N. (1999). Postdesign and participatory culture. Proceedings of Useful and Critical: The Position of Research in Design. University of Art and Design, Helsinki. 

  57. Sanders, E. B. N. (2001, September). Virtuosos of the experience domain. Poster session presented at the 2001 IDSA education conference, Boston, USA. 

  58. Sanders, E. B. N., & Stappers, P. J. (2008). Co-creation and the new landscapes of design. Co-design, 4 (1), 5-18. https://doi.org/10.1080/15710880701875068 

    상세보기 crossref

  59. Son, K. S., Yoo, G. W., & Kwon, O. B. (2019). An influence of artificial intelligence attributes on the adoption level of artificial intelligence-enabled products. Information Systems Review, 21(3), 111-129. https://doi.org/10.14329/isr.2019.21.3.111 

    원문보기 상세보기 crossref

  60. Won, D. K., & Lee, S. P. (2016) AI and the implications of the Fourth Industrial Revolution. ie Magazine, 23, 13-22. 

  61. Xiao, X. T., & Kim, S. I. (2018). A study on the user experience of smart speaker in China: Focused on Tmall Genie and Mi AI Speaker. Journal of Digital Convergence, 16(10), 409-414. https://doi.org/10.14400/JDC.2018.16.10.409 

    원문보기 상세보기 crossref

  62. Yang, J. Y., & Kim, H. R. (2017). Amazon Alexa. Communications of the Korean Institute of Information Scientists and Engineers, 35(8), 36-41. 

저자의 다른 논문 :

관련 콘텐츠

오픈액세스(OA) 유형

BRONZE

출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문

이 논문과 함께 이용한 콘텐츠

저작권 관리 안내
섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로