최소 단어 이상 선택하여야 합니다.
최대 10 단어까지만 선택 가능합니다.
다음과 같은 기능을 한번의 로그인으로 사용 할 수 있습니다.
NTIS 바로가기벤처창업연구= Asia-Pacific journal of business and venturing, v.16 no.3, 2021년, pp.193 - 211
김창봉 (중앙대학교 경영학부) , 김희수 (중앙대학교 창업학)
Recently, interest in Korean Wave craze and K-beauty, led by K-pop, is increasing. In addition, the popularity and influence of the domestic beauty service industry has increased, and the economic and cultural ripple effects have been continuously expanding. The need to professional manpower trainin...
Allen, N., Atalie, J., & Mayer. J. P.(1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
Baena, V., & Cervino, J.(2012). International franchise expansion of service chains: insights from the Spanish market. The Service Industries Journal, 32(7), 1121-1136.
Barclay, D., Higgins, C., & Thompson, R.(1995). The Partial Least Squares (PLS) Approach to Casual Modeling: Personal Computer Adoption ans Use as an Illustration. New York: Walter de Gruyter.
Bagozzi, R. P., & Yi, Y.(1988). On the evaluation of structure equation models. Journal of the Academy of Marketing Science, 16(1), 74-94.
Bramley. P.(1991). Evaluating training effectiveness-translating theory into practice. New York: McGraw-Hill Book Company.
Cater, B., & Zabkar, V.(2009). Antecedents and consequences of commitment in marketing research services: The client's perspective. Industrial Marketing Management, 38(7), 785-797.
Chadwick, K., & Ward, J.(1987). Determinants of consumer satisfaction with education: Implications for college and university administrators. College and University, 62(3), 236-46.
Chang, D. S., Chae, G. J., & Kim, M. S.(2010). A study of service encounter type between business education service and students' satisfaction and loyalty in korean universities. Korea Journal of Business Administration, 23(2), 813-831.
Cheon, H. K., & Lee, S. H.(2017). Impact of customer service value and relationship value on trust, customer satisfaction, relationship immersion, customer loyalty, and intent to replace. The Korea Society of Decision Sciences, 25(2), 25-45.
Cho, S. B.(2019). The impacts of guide's service quality at the travel destination on customer satisfaction and option choice. Korean Journal of Hospitality & Tourism, 28(5), 267-277.
Choi, E. H.(2017). An Empirical Study on the Relationships among the Service Quality of University, Students' Satisfaction and Loyalty: Focused on Chinese Students in Korea. Doctoral thesis, Dankook University.
Choi, J. L.(2012). The relationship of service quality, relationship quality(satisfaction, trust, commitment), continuance intention and recommendation intention at taekwondo gym perceived by parents. Korean Journal of Physical Education, 51(5), 413-431.
Choi, K. W., Yeo, H,. K., & Jung, H. K.(2014). The effect of learning motivation and academic self-efficacy of university students majoring tourism on learning flow, academic achievement and learning transfer. Journal of Tourism and Leisure Research, 26(8), 451-469.
Choi, Y. R.(2002). The study of the cause of conflict between the educational philosophy and the teaching practice of taekwondo. Instructor. Korean journal of physical education, 41(5), 149-163.
Chung, W. K., & Lee, S. A.(2016). Satisfaction of education service quality and learning environment to students in adult-only piano institution. Korean Business Education Review, 31(5), 101-121.
Cotterman, W., & Senn, J.(1992). Challenges and Strategies for Research in Information Systems Development. Chichester: John Wiley&Sons.
Chin, W.(1998). The Partial Least Squares Approach for Structural Equation Modeling in Modern Methods for Business Research, Marcoulides, G.(Ed.). Mahwah, NJ: Lawrence Erlbaum Associates.
Dodds, W. B., Monroe, K. B., & Grewal, D.(1991). Effects of price, brand, and store information on buyers' product evaluations. Journal of Marketing Research, 28(3), 307-319.
Fornell, C., & Bookstein, F. L.(1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440-452.
Fornell, C., & Larcker, D.(1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Hair, J., Sarstedt, M., Ringle, C., & Mena, J.(2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414-433.
Hayes, A. F.(2013). Mediation, Moderation, and Conditional Process Analysis. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach edn. New York: Guilford Publications.
Heo, S. H., & Youn, C. S.(2014). The study of structural relationship among the customers' service recovery of complaint and after behavioral intention in the service industry. Asia-Pacific Journal of Business and Venturing, 9(1), 165-176.
Hess, J. S.(1995). Construction and assessment of a scale to measure consumer trust. Enhancing Knowledge Development in Marketing, 6, 20-26.
Hess, J. S. & Story, J.(2005). Trust-based commitment: multidimensional consumer-brand relationships. Journal of Consumer Marketing, 22(6), 313-322.
Hulland, J.(1999). Use of partial least squares in strategic management research: A review of four recent studies. Strategic Management Journal, 20(2), 195-204.
Hur, W. M.(2009). The study on impact of affect, trust, and commitment of brand community on brand loyalty: comparison of korean and chinese female. Journal of North-east Asian Cultures, 1(21), 231-251.
Hyeun, M. S., Jo, I. S., & An, S. B.(2017). An effect of employment stability by business incubator manager on performance by business incubation. Journal of the Korean Entrepreneurship Socieity, 12(2), 126-154.
Jin, J. K., & Chang, S. I.(2019). The effect of perceived organizational support on change supportive behavior: focused on the moderating effect of organizational trust. Korean Journal of Human Resources Development, 22(2), 175-203.
Jun, S. C., & Cho, S. H.(2007). The mediative effect of trust and commitment in relationship between consumer satisfaction and repurchase. Korean Journal of Sport Management, 12(2), 71-81.
Jung, H. H., Kang, K. W., & Park, J. B.(2019). The effect of entrepreneurship educational service quality on student satisfaction, professor trust, and word of mouth. Korean Business Education Review, 34(4), 315-334.
Jung, H. K., Kim, H. J., & Chung, N. H.(2020). A study on the influence of quality of educational service on perceived value, job satisfaction and organizational commitment for hotel employees. Journal of Tourism and Leisure Research, 32(6), 199-214.
Kang, J. W.(2018). A study on factors that influence user satisfaction of the community child center. Social Work Practice & Research, 15(1), 33-64.
Kang, M. S., & Park, S. K.(2011). Assessing the effects of service quality on student satisfaction, trust, commitment and loyalty: The case of university education. The Academy of Customer Satisfaction Management, 13(1), 129-149.
Kim, B., & Jung, J. H.(2018). Relationship between self-determination and relationship commitment, customer orientation, service quality, and relation continuity intention of fitness center customers. Korean Journal of Sport Science, 29(1), 99-113.
Kim, C. B., & Park, W. S.(2018). A study on the effect of food service franchise's support system on franchisee's trust, financial performance and intention of multi-store operation. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 13(5), 87-102.
Kim, E. J., & Jeong, M. J.(2017). Analysis on primary factors of university education services that affects contentment of university. Korean Business Education Review, 32(1), 1-24.
Kim, H. T., & Kim, H. O.(2011). A Study on the Leadership of Young Children. Proceedings of the Korean Society for Early Childhood Education Regular Academic Presentation. 2011(1), 237-238.
Kim, J. H., & Lee, H. R.(2019). The effects of customers participation on their brand commitment, brand trust, and customer satisfaction: Focusing on airline passengers. International Journal of Tourism and Hospitality Research, 33(2), 139-156.
Kim, J. H., & Park, T. J.(2012). The effects of university education service quality on student satisfaction and loyalty: Focusing on the case of a national university. Consumer Policy and Education Review, 8(3), 47-68.
Kim, J. H., & Youn, C. S.(2017). Mediating effects of relationship quality on franchiser leadership and franchisee performance. Asian Journal of Beauty and Cosmetology, 15(4), 467-477.
Kim, J. P.(2008). Relationships between parents' perception of service quality of Taekwondo gymnasium and customer satisfaction, reliability, and loyalty. Journal of Martial Arts, 10(1), 115-132.
Kim, J. W.(2017). The relationships among perceived justice, customer satisfaction, customer happiness, and customer commitment. Journal of Marketing Studies, 25(4), 91-111.
Kim, M. J.(2007). The Impacts of Education Service Quality on Attitudes after Training: Focused on Taekwondo Academy. Master's thesis, Dong-A University.
Kim, S. E.(2018). The effect of pilates participants' perceived educational service quality on educational achievement and customer loyalty. J. Sport Leis. Stud, 72, 107-122.
Kim, S. J.(2017). Fairness in medical service and customer loyalty the medical facility: A correlation analysis. The Journal of International Trade & Commerce, 13(4), 555-575.
Kim, S. J., & Ko, Y. C.(2002). The research of important factors to select Taekwondo gymnastic. The Korean Journal of Martial Arts, 4(1), 216-239.
Kim, S. Y., Park S. M., Jung, Y. L., & Choi, Y. J.(2015). The effects of internal and external organization learning on innovation performance. Korean Journal of Business Administration, 28(8), 2187-2204.
Kim, Y. K.(1992). Determinants of performance evaluation by public service recipients with special emphasis on educational Services. Korean Public Administration Review, 26(1), 165-181.
Ko, M. S.(2019). The Influence of Quality of Education Services in Beauty Academy on the Repurchase Intention and Recommendation Intention. Master's thesis, Chung-Ang University.
Kotler, P.(1975). Overview of Political Candidate Marketing. ACR North American Advances.
Kohler, W.(1992). Gestalt Psychology: The Definitive Statement of the Gestalt Theory. H. Liveright.
Kumar, N., Steenkamp, J. E. M., & Scheer, L. K.(1996). The effect of trust and interdependence on relationship commitment: A trans-atlantic study. International Journal of Research in Marketing, 13, 303-317.
Lee, H. S., & Im, J. H.(2003). The effect of a firm's CRM on customers' behavioral intention: The mediating roles of customers' perceived relational benefits and relationship commitment. Korean Management Review, 32(5), 1317-1347.
Lee, M. H.(2021). The Effects of Barista Education Service Quality on Self-efficiency of Career Decision, Educational Satisfaction, and Entreprenuerial Intention. Doctoral dissertations, Seoul Venture University of Seoul.
Lee, S. G., & Cho, H. J.(2015). The effects of university education service quality on the tourism major student's satisfaction and switching intention. Korean Hospitality and Tourism Academe, 24(2), 221-235.
Lee, S. W., & Kim, H. K.(2019). The Effect of Website Characteristics and Online Service Quality of Kidult Online Shopping Mall on The Reliability and Repurchase Intention. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 14(4), 161-178.
Lee, Y. H.(2014). The effects of educational service quality on relationship quality and customer loyalty and the moderating effects of school-grade. Korea Journal of Business Administration, 27(2), 263-284.
Lee, Y. M., Jun, S. Y., & Choi, J. Y.(2018). A comparative study on quality factors affecting repurchase intention of O2O service. The Journal of Professional Management, 21(2), 403-427.
Li, T., & Chung, S. J.(2020). The effect of boundary career attitude on organizational commitment: the mediating effect of networking behavior and the moderating effect of organizational trust. Korean Business Education Review, 35(1), 201-225.
Lim, J. H.(2004). A study on factor for the service quality in university. Korean Business Education Review, 36(1), 303-324.
Lim, J. N.(2010). Effect of service fairness on customer satisfaction, customer loyalty, and purchase behavior in Taekwondo Gymnasium. Korean Journal of Sports Science, 19(1), 377-388.
Lindsay, A.(1981). Assessing institutional performance in higher education: a managerial perspective. Higher Education, 10(6), 687-706.
Marsh, H. W., & Hocevar, D.(1991). The multidimensionality of students' evaluations of teaching effectiveness: The generality of factor structures across academic discipline, instructor level, and course level. Teaching and Teacher Education, 7(1), 9-18.
Miller, J. L., Craighead, C. W., & Karwan, K. R.(2000). Service recovery: a framework and empirical investigation. Journal of Operations Management, 18(4), 387-400.
Mowday, R., Lyman, P., & Richard, S.(1982). Employee Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. New York: Academic Press.
NEIS(2021). Academy information. Retrieved(2021. 04. 20) from https://open.neis.go.kr/.
Nelson, P.(1970). Information and consumer behavior. Journal of Political Economy, 78(2), 311-329.
Noh, J. S.(2013). The Effects of Academy Education Service Quality Toward Education Satisfaction Loyalty and Education Performance: Concentrated on the Computer institute located in Pusanan and Kyungnam province. Master's thesis, Gyeongsang National University.
Noh, J. S., & Jang, H. Y.(2015). The effects of service quality of IT education on student satisfaction and education performance: The moderating effects of education commitment. The Journal of Internet Electronic Commerce Research, 15(4), 101-119.
Nunnally, J. C.(1987), Teori'a Psicome'trica, Editorial Trillas. Mexico City.
Oh, J. S., & Roh, D. Y.(2004). Relationships among lifestyle characteristics, service satisfaction and reusing of sport customers. Korean Society of Sport and Leisure Studies. 22, 267-275.
Oh, S. H., & Won, S. J.(2019). A study on the effects of the relationship factors of Taekwondo gym on relation solidarity, trust and relationship performance. The Korean Society Of Sports Science, 28(4), 649-660.
Paek, J. Y., & Lee, C. W.(2017). A study of the effectiveness education and training of the airlines' ground staff's and customer service quality. Korean Business Education Review, 32(3), 215-228.
Park, H. W., & Lee, J. H.(2014). The effects of transformational leadership and servant leadership on job satisfaction, organizational commitment, service quality and customer satisfaction. Korean Journal of Hospitality & Tourism, 23(2), 167-194.
Park, J. S., & Kim, E. H.(2020). A competitiveness analysis of the beauty service industry in Korea, USA, Japan, Germany, UK and China. Journal of International Trade & Commerce, 16(4), 381-400.
Park, S. Y.(2017). A study on the influence of airline service departments education service quality on education satisfaction: Focused on the mediated effect of education service value. Journal of Tourism and Leisure Research, 29(1), 277-295.
Rho, Y. R.(2020). The Effect of Kumdo Clubs' Education Service Quality on Parents' Satisfaction and Continuing Exercise Intention. Doctoral dissertations, Yong-in University.
Rogers, C., Kirschenbaum, H., & Henderson, V. L.(1990). The Carl Rogers Reader(eds.). London: Constable.
Schurr, D. H., & Ozanne, J. L.(1985). Influences of exchange; buyer's preconception of a seller's trustworthiness and bargaining toughness. Journal of Consumer Research, 11(4), 939-953.
Seo, H. W., & Lee, I. H.(2021). The effects of service quality of spa on the relational commitment and customer satisfaction. Journal of the Korean Society of Cosmetology, 27(1), 21-31.
Seong, M. H., & Choi, H. Y.(2009). A study on the correlation among the quality of private institutional services, customer satisfaction and loyalty: A focus on private language institutes for college students. Services Marketing Journal, 2(2), 57-73.
Seong, Y. O., & Park, K. H.(2017). The effect of satisfation of university education service on organizational commitment and organizational citizenship behavior for Chinese students in GNU. Korean Review of Corporation Management, 8(1), 195-223.
Sherden, W. A.(1988). Gaining the service quality advantage. Journal of Business Strategy, 3(4), 45-48.
Shim, W. G.(2018). A study on the structural relationships between educational service quality, service value, customer satisfaction and brand image. Korean Review of Corporation Management, 9(3), 187-208.
So, W. H., & Kim, H. K.(2017). The factors of external environment, technology intensity and competitive intensity affecting to management performance through corporation strategy. Asia-pacific Journal of Multimedia services convergent with Art, Humanities, and Sociology, 7, 49-61.
Son, K. B.(2013). The Effects of Education Service Quality on Education Service Performance in Private Education Institution: Mediating Roles of Service Fairness, Service Trust, Service Relational Commitment. Doctoral dissertations, Konyang University.
Son, K. B., & Kim, J. Y.(2014). The effect of education service quality on education service performance in private academy: Mediating roles of service justice, service trust and service relational commitment. Korean Association of Business Education, 29(1), 271-303.
Song, J. S.(2012). The Effect on Exercise Immersion Middle & High School and Continuing Exercise Intention Followed by Fransforming Leadership of Kumdo Leader. Master's thesis, Chung-buk National University.
Song, S. G.(2018). Study on the influence of Hotel Training satisfaction to on the job satisfaction, organizational commitment, and service quality. Korea Academy Industrial Cooperation Society, 19(11), 463-472.
Statistics Korea.(2019). Estimation Future Population 2017-2067. Retrieved(2021. 04. 30) from http://kostat.go.kr/.
Statistics Korea.(2021). 10th Service Industry Survey. Retrieved(2021. 04. 30) from https://kosis.kr/.
Suh, H. S., Na, J. H., & Na, Y. K.(2007). The effects of educational service quality characteristics and the customer participation on the customer satisfaction. Journal of Educational Evaluation, 20(4), 189-212.
Suh, M. S., & Ahn, J. W., & Rho, T. S.(2012). The effect of the prior and functional participation on employee response: Moderating effect of the dependence on service providers and the prior participation. Korean Management Review, 41(4), 867-895.
Sultan, P., & Wong, H. Y.(2012). Cultures' Consequences in the Assessment of Higher Education Service Quality: The Case of CQU, Australia. in Sharing the Cup of Knowledge. Australian and New Zealand Marketing Academy Conference, Adelaide.
Tenenhaus, M., Vinzi, V. E., Chatelin, Y., & Lauro, C.(2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
Wang, Z.(2019). Comparison of sample size by bootstrap and by formulas based on normal distribution assumption. Therapeutic Innovation & Regulatory Science, 53(2), 170-175.
Won, K. J., & Hwang, S. H.(2019). Effects of the international tennis event service quality on relation commitment, spectator satisfaction and revisit intention. Korean Journal of Convergence Science, 8(1), 33-47.
Won, J. W., Jeong, K. H., & Hwang, D. K.(2009). A study on establishing a mid- to long-term plan for the advancement of the beauty industry. Sejong: Korea Institute for Health and Social Affairs.
Woo, J. P.(2012). Structural equation model concept and understanding. Seoul: Hannarae Publisher.
Yang, C. X.(2015). A Study on Relationship Between Educational Service Quality, Educational Performance and Loyalty in Chinese Universities. Master's thesis, Wonkwang University.
Yang, J. I., & Park, Y. M.(2018). The effect of university education service on service value, recommendation intention and loyalty: focused on the airline service related departments. Journal of the Korea Service Management Society, 19(5), 17-40.
Yeo, J. U.(2014). A Research on the Reasons of Choosing Beauty Academy Institution and Re-registration among the 20-30s Students in Deagu City. Master's thesis, DeaguHaany University.
Yoon, I. S.(1996). Sports instruction theory. Seoul: Taegeun Publishing House.
Yu, J. Y.(2018). The correlation between teachers' lesson improvement, collaborative teaching, and trust level. The Journal of Educational Research. 32, 1-48.
*원문 PDF 파일 및 링크정보가 존재하지 않을 경우 KISTI DDS 시스템에서 제공하는 원문복사서비스를 사용할 수 있습니다.
출판사/학술단체 등이 한시적으로 특별한 프로모션 또는 일정기간 경과 후 접근을 허용하여, 출판사/학술단체 등의 사이트에서 이용 가능한 논문
※ AI-Helper는 부적절한 답변을 할 수 있습니다.