$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

The Relationships among App Attribution, User satisfaction, Trust, and Continuous Use Intention: Focused on Mobile App of Bus Information 원문보기

韓國컴퓨터情報學會論文誌 = Journal of the Korea Society of Computer and Information, v.27 no.7, 2022년, pp.165 - 175  

Choi, Myeong-Guk (Dept. of Leadership, Haemil Distance Lifelong Education Center) ,  Shin, Jae-Ik (Dept. of Smart Distribution and Logistics, Gyeongsang National University)

초록
AI-Helper 아이콘AI-Helper

본 논문의 목표는 버스 정보 모바일의 앱속성(유용성, 디자인, 정보품질, 이동성), 사용자만족, 신뢰, 지속적 사용의도 간의 관계를 확인하는 것이다. 본 연구의 가설을 검정하기 위해 AMOS 21.0의 구조방정식이 사용되었다. 분석의 결과는 다음과 같다. 첫째, 유용성, 디자인, 정보품질 및 이동성이 사용자만족에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 이동성만이 신뢰에 긍정적인 영향을 미치고 나머지 유용성, 디자인, 정보품질이 유의수준 5%에서 영향을 미치지 않는 것으로 나타났다. 셋째, 사용자만족이 신뢰와 지속적인 사용의도에 긍정적인 영향을 미치는 것으로 나타났다. 넷째, 신뢰가 지속적인 사용의도에 긍정적인 영향을 미치는 것으로 나타났다. 따라서 버스 정보 모바일앱의 특성이 사용자만족, 신뢰, 지속적 사용의도 등의 개선을 위한 중요한 영향요인임이 확되었으며, 특히 이동성이 다른 앱 특성요인보다 중요한 역할을 하고 있다. 지방정부와 버스회사는 버스 정보 모바일앱의 활성화 위한 전략적 방향을 수립할 수 있을 것이다. 본 연구의 한계점은 연구결과를 일반화하는데 다소 부족함이 있어 향후 연구에서는 이 부분을 개선하는데 초점을 둘 필요가 있다.

Abstract AI-Helper 아이콘AI-Helper

The objective of this study is to identify the relationships among app attribution(perceived usefulness, design, information quality, and mobility), user satisfaction, trust, and continuous use intention of bus information apps; The structural equation of AMOS 21.0 was used to test the hypothesis of...

주제어

표/그림 (5)

AI 본문요약
AI-Helper 아이콘 AI-Helper

가설 설정

  • H1-1: Perceived usefulness of bus information app characteristics will have a significant effect on user satisfaction.
  • H1-2: Design of bus information app characteristics will have a significant effect on user satisfaction.
  • H1-3: Information quality of bus information app characteristics will have a significant effect on user satisfaction.
  • H1-4: Mobility of bus information app characteristics will have a significant effect on user satisfaction.
  • H2-1: Perceived usefulness of bus information app characteristics will have a significant effect on trust.
  • H2-2: Design of bus information app characteristics will have a significant effect on trust.
  • H2-3: Information quality of bus information app characteristics will have a significant effect on trust.
  • H2-4: Mobility of bus information app characteristics will have a significant effect on trust.
  • H3: User satisfaction of bus information app characteristics will have a significant effect on trust.
  • H4: User satisfaction of bus information app characteristics will have a significant effect on continuous use intention.
  • H5: Trust of bus information app characteristics will have a significant effect on continuous use intention.
본문요약 정보가 도움이 되었나요?

참고문헌 (54)

  1. Sckim, "Bus Information System based on Smart-Phone Apps using GPS Information," The International Journal of Advanced Smart Convergence, Vol. 11, No. 3, pp. 169-174, 2011. DOI:10.7236/JIWIT.2011.11.3.169 

  2. Jgkwon and Gskim, "A Study on the Improvement of Design Criteria for Bus Shelter Space Using Dual-Bus Information Terminal(BIT)," The Korea Spatial Planning Review, Vol. 86, pp. 77-88, 2015. DOI: 10.15793/kspr.2015.86.005 

  3. Ywlee, "A Study on Estimating Route Travel Time Using Collected Data of Bus Information System," Journal of Civil and Environmental Engineering Research, Vol. 33, No. 3, pp. 1115-1122, 2013. DOI: 10.12652/Ksce.2013.33.3.1115 

  4. N. Gammer, T. Cherrett, and C. Gutteridge, "Disseminating Real-Time Bus Arrival Information via QRcode Tagged Bus Stops: A Case Study of User Take-Up and Reaction in Southampton," Journal of Transport Geography, Vol. 34, pp. 254-261, 2016. DOI: 10.1016/j.jtrangeo.2013.06.014 

  5. L. Tanga and P. Thakuriahb, "Ridership Effects of Real-Time Bus Information System: A Case Study in the City of Chicago," Transportation Research Part C: Emerging Technologies, Vol. 22, pp. 146-161, 2016. DOI: 10.1016/j.trc.2012.01.001 

  6. H. Hoehle, R. Aljafari, and V. Venkatesh, "Leveraging Microsoft's Mobile Usability Guidelines: Conceptualizing and Developing Scales for Mobile Application Usability," International Journal of Human-Computer Studies, Vol. 89, 35-53, 2016. DOI: 10.1016/j.ijhcs.2016.02.001 

  7. S. J. Barnes and R. T. Vidgen, "An Integrative Approach to the Assessment of E-Commerce Quality," Journal of Electronic Commerce Research, Vol. 30, No. 3, pp. 114-127, 2002. 

  8. Yikim, Jkim, and Cwkim, "A Study Concerning Expandability of Antecedent Variable that Influence on Perceived Usefulness and Enjoyment to Tourism Information of Smart-Phone Application," Journal of Tourism and Leisure Research, Vol. 27, No. 8, pp. 137-157, 2015. 

  9. K. Akdim, L. V. Casalo, and C. Flavian, "The Role of Utilitarian and Hedonic Aspects in the Continuance Intention to Use Social Mobile Apps," Journal of Retailing and Consumer Services, Vol. 66, 102888, 2022. DOI: 10.1016/j.jretconser.2021.102888 

  10. N. M. Suki and T. Ramayah, "User Acceptance of the e-Government Services in Malaysia: Structural Equation Modelling Approach," Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 5, pp. 395-413, 2010. 

  11. Hchoi and Jwkim, "An Empirical Study of the Effect of Uncertainty Avoidance on Post-Adoption Behavior: Focusing on Mobile Internet Services," Asia Pacific Journal of Information System, Vol. 16, No. 3, pp. 95-116, 2006. 

  12. Bglee, Ykyeo, Kykim, and Jhlee, "Effects of Trust and Cognitive Absorption on Smart Phone Use and User Satisfaction," The KIPS Transactions : Part D, Vol. 17, No. 6, pp. 471-480, 2010. DOI: 10.3745/KIPSTD.2010.17D.6.471 

  13. Yjchoi and Dhcho, "Building Trust in Smartphone Environment-Focused on the Undergraduate Students in Busan," International Journal of Contents, Vol. 12, No. 3, pp. 352-362, 2012. DOI: 10.5392/JKCA.2012.12.03.352 

  14. G. Agag and A. A. El-Masry, "Understanding Consumer Intention to Participate in Online Travel Community and Effects on Consumer Intention to Purchase Travel Online and WOM: An Integration of Innovation Diffusion Theory and TAM with Trust," Computers in Human Behavior, Vol. 60, pp. 97-111, 2016. DOI: 10.1016/j.chb.2016.02.038 

  15. D. Nathan-Roberts and Y. Liu, "Testing Aesthetic and Function Design Preference for Touch Screen and Non-Touch Screen Mobile Phones Using Interactive Genetic Algorithms," International Journal of Human-Computer Interaction, Vol. 31, No. 4, pp. 253-262, 2015. DOI: 10.1080/10447318.2014.997420 

  16. Mjkang, "A Quantitative Analysis of the Satisfaction about Interface Design based on Smartphone Application-Focusing on the Playfulness Applications-," Journal of the Korean Society of Design Culture, Vol. 17, No. 1, pp. 1-9, 2011. 

  17. Jhjung, "UX Research for the Service Design of Smartphone-Focusing on User's Satisfaction, Using & Purchasing Behaviors-," Journal of Digital Design, Vol. 12, No. 3, pp. 76-84, 2012. www.dbpia.co.kr 

  18. Hkchung, "Study on Design Research Methods for Mobile Application-Focused on Facebook-," Illustration Forum, Vol. 14, No. 37, pp. 29-40, 2013. 

  19. Jhchun and Ywlim, "e-Service Quality and Behavioral Intention in the App Shopping Mall," Journal of the Korea Academia-Industrial cooperation Society, Vol. 13, No. 4, pp. 1609-1618, 2012. DOI: 10.5762/KAIS.2012.13.4.1609 

  20. Yskim, "A Study on Correlation between Elements of Web Interface Design Evaluation and User Satisfaction among Seniors-With focus on websites for seniors in Seoul-," Journal of Korea Design Knowledge, Vol. 30, pp. 221-232, 2014. www.dbpia.co.kr 

  21. Ijhwang and Silee, "The Study of Knowing the Intention to Adopt Smartphone by Extending Technology Acceptance Model," Proceedings of 2010 Fall Conference of Kprean Institute of Industrial Engineers, pp. 1-8, 2010. 

  22. Shkim, Yikim, and Hckim, "The Effects on Behavior Intention of e-Commerce Users by the Online Trust Building Factors-The Case of Pension Website," Korean Journal of Tourism Research, Vol. 26, No. 5, pp. 109-126, 2011. 

  23. Hshan and Khpark, "The Effect of Mobile Content Quality (MCQ) Factors on Users' Perception of Usefulness and Satisfaction with Expected Values," Proceedings of 2005 Fall Conference of The Society of Digital Policy & Management, pp. 499-507, 2005. 

  24. Sjpark, Chpark, and Sjhan, "A Study on the Effect of the Information Quality of Mobile Travel Contents Using Technical Acceptance Model (TAM) on Customer Reuse Intention," Korean Journal of Tourism Research, Vol. 30, No. 3, pp. 57-80, 2015. 

  25. Hylu and Hslee, "Exploring the Effect of Components of Mobile News Contents on the User Satisfaction and Continuous Use Intention," Social Science Research Review, Vol. 31, No. 3, pp. 113-132, 2015. 

  26. Bjham, "Information Quality Satisfaction of Web Site User," Journal of Society for e-Business Studies, Vol. 9, No. 3, pp. 169-190, 2004. 

  27. Chjung, "The Effects of Information Quality on Multidimensional Trust and Customer Loyalty in Open Market," Journal of Korea Entertainment Industry Association, Vol. 6, No. 1, pp. 72-80, 2012. 

  28. T. Ahn, S. Ryu, and I. Han, "The Impact of Web Quality and Playfulness on User Acceptance of Online Retailing," Information and Management, Vol. 44, No. 3, pp. 263-275, 2007. DOI: 10.1016/j.im.2006.12.008 

  29. N. Mallat, M. Rossi, V. K. Tuunainen, and A. Oorni, "The Impact of Use Situation and Mobility on the Acceptance of Mobile Ticketing Services," Proceedings of the 39th Annual Hawaii International Conference on System Sciences, pp. 1-10, 2006. DOI: 10.1109/HICSS.2006.472 

  30. S. H. Jang and J. I. Shin, "The Antecedents and Consequence of Satisfaction in Mobile Location-Based Services," ICIC Express Letters Par B: Applications, Vol. 9, No. 4, pp. 361-367, 2018. 

  31. Jshan, "A Study on Effects of the Service Quality and the Usage Review Characteristics of Smartphone Majib App on Satisfaction and Reuse Intention of Majib App," Culinary Science & Hospitality Research, Vol. 22, No. 2, pp. 234-251, 2016. https://cshr.jams.or.kr/ 

  32. Jskyung and Mskim, "The Study of Impact of Characteristics and Interaction of SNS Service on Trust and Commitment," The e-Business Studies, Vol. 13, No. 3, pp. 3-25, 2012. 

  33. Zjsun, Yjmun, and Jhlee, "Effects of Social Commerce Attributes on the Trust, Flow and Loyalty," International Journal of Contents, Vol. 12, No. 2, pp. 265-275, 2012. DOI: 10.5392/JKCA.2012.12.02.265 

  34. T. Alessa, S. Abdi, M. Hawley, and L. de Witte, "Mobile Apps to Support the Self-Management of Hypertension: Systematic Review of Effectiveness, Usability, and User Satisfaction," JMIR Mhealth Uhealth, Vol. 6, No. 7, 2018. URL: https://mhealth.jmir.org/2018/7/e10723 

  35. L. Kaewkitipong, C. C Chen, and P. Ractham, "Using Social Media to Enrich Information Systems Field Trip Experiences: Students' Satisfaction and Continuance Intentions," Computers in Human Behavior, Vol. 63, pp. 256-263, 2016. DOI: 10.1016/j.chb.2016.05.030 

  36. Kipark and Gkshin, "An Impact of Quality of Computerized Tax Accounting Program on the Intention for Continued Use," Korean Computers and Accounting Review, Vol. 17, No. 1, pp. 171-189, 2012. 

  37. Mslee, Hnmoon, and Yjkang, "A Study on Intention to Use in Internet Map Content Characteristics, Trust and User Satisfaction," The e-Business Studies, Vol. 11, No. 1, pp. 405-430, 2010. 

  38. Bsyoon and Hjlee, "The Factors Affecting User Satisfaction on e-Government and Its Effects on Trust in Government: With Focus on Web Site of the Ministry of Patriots and Veterans Affairs," Social Science Research Review, Vol. 37, No. 2, pp. 97-117, 2011. 

  39. Y. J. Wang, M. D. Hernandez, and M. S. Minor, "Web Aesthetics Effects on Perceived Online Service Quality and Satisfaction in an E-tail Environment: The Moderating Role of Purchase Task," Journal of Business Research, Vol. 63, No. 9, pp. 935-942, 2010. DOI: 10.1016/j.jbusres.2009.01.016 

  40. C. H. Hsiao, J. J. Chang, and K. Y. Tang, "Exploring the Influential Factors in Continuance Usage of Mobile Social Apps: Satisfaction, Habit, and Customer Value Perspectives," Telematics and Informatics, Vol. 33, pp. 342-355, 2016. DOI: 10.1016/j.tele.2015.08.014 

  41. P. A. Pavlou, H. Liang, and Y. Xue, "Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal Agent Perspective," MIS Quarterly, Vol. 31, No. 1, pp. 105-136, 2007. DOI: 10.2307/25148783 

  42. Shkim and Hspark, "The Impact of Service Characteristics of Smartphone Application on Perceived Value, Satisfaction and Intention to Recommend," Vol. 26, Korean Business Education Review, pp. 121-142, 2011. 

  43. S. Sarkar, S. Chauhan, and A. Khare, "A Meta-Analysis of Antecedents and Consequences of Trust in Mobile Commerce," International Journal of Information Management, Vol. 50, pp. 286-301, 2020. DOI: 10.1016/j.ijinfomgt.2019.08.008 

  44. J. G. Martinez-Navalon, V. Gelashvili, and J. R. Saura, "The Impact of Environmental Social Media Publications on User Satisfaction with and Trust in Tourism Businesses," International Journal of Environmental Research and Public Health, Vol. 17, No. 15, 5417, 2020. DOI: 10.3390/ijerph17155417 

  45. Skwon and Syun, "A Study on the Influential Factors of Intention to Continued Use of e-Learning," Journal of Information Technology Applications and Management, Vol. 17, No. 1, pp. 35-75, 2010. 

  46. Hchoi and Ychoi, "The Impact of Smartphone Application Quality Factors on Trust and the Users' Continuance Intention according to Gender," Journal of the Korea Society Industrial Information System, Vol. 16, No. 4, 151-162, 2011. DOI: 10.9723/jksiis.2011.16.4.151 

  47. Sklee and Mskang, "Factors Affecting Word-of-Mouth Intention of O2O: Focusing on the Mediating Effect on the User Satisfaction and Continued Use Intention and the Moderating Effects by Gender," Korean Corporation Management Review, Vol. 23, No. 1, pp. 155-190, 2016. 

  48. F. A. Pereira, A. S. M. Ramos, M. A. Gouvea, and M. F. Costa, "Satisfaction and Continuous Use Intention of E-Learning Service in Brazilian Public Organizations, Computers in Human Behavior," Vol. 46, pp. 139-148, 2015. DOI: 10.1016/j.chb.2015.01.016 

  49. J. C.-A. Tsai and S.-Y. Hung, "Examination of Community Identification and Interpersonal Trust on Continuous Use Intention: Evidence from Experienced Online Community Members," Information & Management, Vol. 56, Iss. 4, pp. 552-569, 2019. DOI: 10.1016/j.im.2018.09.014 

  50. J. F. Hair, R. L. Anderson, and W. C. Tatham, "Multivariate Data Analysis with Reading," Upper Saddle River, NJ: Prentice-Hall, 1998. 

  51. J. C. Anderson and D. W. Gerbing, "Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach," Psychological Bulletin, Vol. 103, No. 3, pp. 411-423, 1988. DOI:10.1037/0033-2909.103.3.411 

  52. C. Fornell and D. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, Vol. 18, No. 1, pp. 39-50, 1981. URL: http://www.jstor.com/stable/3151312 

  53. A. Dedeke, "Travel Web-Site Design: Information Task-Fit, Service Quality and Purchase Intention," Tourism Management, Vol. 54, pp. 541-554, 2016. DOI: 10.1016/j.tourman.2016.01.001 

  54. Mylee, Jhkang, and Ikjeon, "A Study on the Effect of Smartphone Fitness Application(App)'s Service Quality om Satisfaction after Use, Trust, Immersion and Willingness to Continue to Use," International Journal of Human Movement Science, Vol. 52, No. 2, pp. 379-396, 2013. 

섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로