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조직 구성원의 기업 ESG 인식과 서비스 품질: 택배 서비스를 대상으로 한 다수준 분석
The Relationship between Employees' ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry 원문보기

品質經營學會誌 = Journal of Korean society for quality management, v.50 no.3, 2022년, pp.407 - 424  

이수열 (전남대학교 경영학부) ,  박재흠 (연세대학교 기술경영학 협동과정)

Abstract AI-Helper 아이콘AI-Helper

Purpose: This study examines the relationship between the environment, society, and governance (ESG) perception of service providers and service quality by considering job satisfaction as a mediator in the Korean parcel delivery context. Methods: This study uses a multi-level analysis by incorporati...

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표/그림 (5)

참고문헌 (65)

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