참고문헌 (20)

1. Bemmels, B., and Foley, J.R. (1996). "Grievance procedure？research: A review and theoretical recommendations."？Journal of Management, 22(3), pp. 359-384. 

   상세보기

2. Carretero-Ayuso, M.J., Moreno-Cansado, A., and de Brito,？J. (2018). "General survey of construction-related？complaints in recent buildings in Spain." International？Journal of Civil Engineering, 16(12), pp. 1781-1796. 

   상세보기

3. Cho, S.B. (2012). "A Research on Solutions and Cause relate？to the Conflict of Construction for Power Transmission？Facilities : A Case Study on the pass area of Milyang-city in South Korea." Journal of Public Society, 2(2), pp.？128-168 

4. Doo, S.K. (2016). "A Study on the Reasonable public？greivances Process of Construction Projects."？Construction Issue Focus, 26. 

5. Eun, J.H. (2011). "Military Bases Siting Conflict Analysis:？Study of Contrasting Through Discourse Analysis."？Korean Public Administration Review, 45(4), pp. 55-85 

6. Goins, J., and Moezzi, M. (2013). "Linking occupant？complaints to building performance." Building Research？& Information, 41(3), pp. 361-372. 

   상세보기

7. Hong, J., Kang, H., and Hong, T. (2020). "Oversampling-based prediction of environmental complaints related to？construction projects with imbalanced empirical-data？learning." Renewable and Sustainable Energy Reviews,？134, 110402. 

8. Hussain, S., Zhu, F., Ali, Z., and Xu, X. (2017). "Rural？residents' perception of construction project delays in？Pakistan." Sustainability, 9(11), 2108. 

9. Kang, C.G., Lee. J.Y., and Ha, J.M. (2008). "A Study on the？Analysis of Change and Settlement Status of Civil？Appeals in Building Construction" Journal of the？Architectural Institute of Korea Planning & Design,？24(6), pp. 173-180. 

10. Kim, G.N. (2019). "A Study on the Improvement of？Construction Claims and Disputes" Korean Journal of？Construction Legal Affairs, 5, pp. 1-42. 

    상세보기

11. Kwon, J.S., and Son, C.B. (2006). "A Characteristic Analysis？of Civil Appeals in Construction Project" Proceedings of？the Korean Institute of Construction Engineering and？Management, pp. 259-263. 

12. Lee, G.W. (2012). "In Search of a Better Resolution of Public？Disputes in Korea Society." Research Institute for？Coexistence & Collaboration, 1(1), pp. 69-102. 

13. Lee, J.H., and Choi, H. (2020). "An analysis of public？complaints to evaluate ecosystem services." Land, 9(3),？p. 62. 

    상세보기

14. Lee, Y.H. (2013). "A Study on the Cause and Resolution of？Public Conflicts." Korean Public Management Review,？27(1), pp. 1-26. 

15. Min, K., Jun, B., Lee, J., Kim, H., and Furuya, K. (2019).？"Analysis of environmental issues with an application of？civil complaints: The case of Shiheung City, Republic of？Korea." International journal of environmental research？and public health, 16(6), p. 1018. 

16. Moon, S., and Jo, H. (2018). "Improvement of Design？Performance for the Minimization of Public Grievances？Based on a Construction Public Grievance Breakdown？Structure." Korean Journal of Construction Engineering？and Management, 19(1), pp. 12-20. 

17. Olander, S., and Landin, A. (2008). "A comparative study of？factors affecting the external stakeholder management？process." Construction management and economics ,？26(6), pp. 553-561. 

18. Oppong, G.D., Chan, A.P., Ameyaw, E.E., Frimpong, S., and？Dansoh, A. (2021). "Fuzzy evaluation of the factors？contributing to the success of external stakeholder？management in construction." Journal of Construction？Engineering and Management, 147(11), 04021142. 

19. Paek, J.S. (2002). "A Study on the Memorial Park in？Seoul Metropolitan." Korean Society and Public？Administration, 13(2), pp. 191-216. 

20. Styhre, A. (2010). "The culture of complaint in？construction: affirmative reflections on its role and？function." Construction management and economics ,？28(7), pp. 797-803. 

    상세보기