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NTIS 바로가기한국직업건강간호학회지 = Korean journal of occupational health nursing, v.32 no.3, 2023년, pp.121 - 129
이미영 (한국산업안전보건공단) , 이복임 (울산대학교 간호학과)
Purpose: The purpose of this study was to examine the impact of encounters with customer violence on the mental health of customer service workers, and to verify the moderating effect of coworker support. Methods: Workers who indicated that they engaged directly with individuals other than coworkers...
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