[논문]감염환자 이송 로봇에 대한 의료종사자의 인식: SERVQUAL과 AHP를 활용하여

최현철; 서슬기; 권재용; 박상찬; 장혜정

doi:10.7469/jksqm.2023.51.3.381

감염환자 이송 로봇에 대한 의료종사자의 인식: SERVQUAL과 AHP를 활용하여
Medical Staff's Awareness of Infected Patient Transfer Robots: Using SERVQUAL and AHP 원문보기

品質經營學會誌 = Journal of Korean society for quality management, v.51 no.3, 2023년, pp.381 - 401

최현철 (경희대학교 일반대학원 의료경영학과) , 서슬기 (경희대학교 일반대학원 의료경영학과) , 권재용 (경희대학교 일반대학원 의료경영학과) , 박상찬 (한국뉴욕주립대학교 기술경영학과) , 장혜정 (경희대학교 경영대학 경영학부)

Abstract ▼ AI-Helper

Purpose: The purpose of this study was to understand the perception of medical staff to propose an infected patient transport robot as a means of responding to infectious diseases. Methods: The data collected through the survey was analyzed through AHP analysis. The measurement tools used in this study were derived through the SERVQUAL model and Focus Group Interview(FGI), and consisted of four detailed questions for each of five classes: tangible, reliability, responsiveness, assurance, and empathy. Results: As a result of the study, there are concerns about risk factors that may occur in areas where medical staff intervention is minimized. Above all, we confirmed the consensus that safety should be the top priority during the process of robots to transport patients. In particular, highlighted were the resolution of device errors that may occur during the process for transporting patients and easy provision of the first aid. Additionally, the ability to monitor patients and suppress infection factors turned out to be important, which was directly related to the simplification of the role of medical staff and work efficiency. Conclusion: As one of the means of effectively controlling infectious diseases in a pandemic situation, a robot to transport the infected patient was considered. However, in order to commercialize this, specific verification of the safety of medical staff and patients is needed, and empirical data on providing the first aid, patient monitoring, and infection factor suppression should be presented.

주제어

표/그림 (17)

표 Table 1. Definition of medical service robot
표 Table 2. Technical scope of medical service robot
표 Table 3. Logistics technology based quarantine robot (South Korea)
표 Table 4. Isolation bed and logistics robot for healthcare area
표 Table 5. Introduction to infected patient transfer robot
표 Table 6. Parasuraman, Zeithaml, and Berry(PZB)’s SERVQUAL model
그림 Figure 1. Summary of study procedures
표 Table 7. Participants' characteristics
표 Table 8. FGI result 1: The process of transferring a patient to a negative pressure bed
표 Table 9. FGI result 2: What to expect when operating an infectious patient transport robot
표 Table 10. Structure of questionnaire
표 Table 11. Priority of SERVQUAL factor
그림 Figure 2. Cohesiveness of SERVQUAL
표 Table 12. Priority of items
표 Table 13. SERVQUAL grouping
표 Table 14. Comprehensive importance of AHP
그림 Figure 3. Tree map of comprehensive importance

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