참고문헌 (75)

1. Babb, K. & Rich, S. (2016, October 28). A quietly escalating issue for NFL: Fan violence and how to contain it. The Washington Post. Retrieved from https://www.washingtonpost.com/sports/redskins/a-quietly-escalating-issue-for-nfl-fan-violence-and-how-to-contain-it/2016/10/28/4ec37964-9470-11e6-bb29-bf2701dbe0a3_story.html?utm_term=.17101346e288 

2. Bauer, Hans H., Stokburger-Sauer, Nicola E., Exler, Stefanie. Brand Image and Fan Loyalty in Professional Team Sport: A Refined Model and Empirical Assessment. Journal of sport management, vol.22, no.2, 205-226.

   상세보기

3. Biscaia, Rui, Hedlund, David P., Dickson, Geoff, Naylor, Michael. Conceptualising and measuring fan identity using stakeholder theory. European sport management quarterly, vol.18, no.4, 459-481.

   상세보기

4. Bonsignore, V. (2012, August 10). Sports fans' behavior has gone over the top. Los Angeles Daily News . Retrieved from http://www.dailynews.com/article/zz/20121008/NEWS/121008192 

5. The Sun Boulton G. 2017 

6. Bowden, Jana Lay-Hwa, Conduit, Jodie, Hollebeek, Linda D., Luoma-aho, Vilma, Solem, Birgit Apenes. Engagement valence duality and spillover effects in online brand communities. Journal of service theory and practice, vol.27, no.4, 877-897.

   상세보기

7. Branscombe, Nyla R., Wann, Daniel L.. Role of Identification with a Group, Arousal, Categorization Processes, and Self-Esteem in Sports Spectator Aggression. Human relations, vol.45, no.10, 1013-1033.

   상세보기

8. Bristow, Dennis N., Sebastian, Richard J.. Holy cow!Wait 'til next year! A closer look at the brand loyalty of Chicago Cubs baseball fans. The journal of consumer marketing, vol.18, no.3, 256-275.

   상세보기

9. Brodie, Roderick J., Hollebeek, Linda D., Jurić, Biljana, Ilić, Ana. Customer Engagement : Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of service research : JSR, vol.14, no.3, 252-271.

   상세보기

10. 10.4324/9780203265437 

    

11. Brown, N.A., Billings, A.C.. Sports fans as crisis communicators on social media websites. Public relations review, vol.39, no.1, 74-81.

    상세보기

12. Chan, Kimmy Wa, Li, Stella Yiyan. Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity. Journal of business research, vol.63, no.9, 1033-1040.

    상세보기

13. Cialdini, Robert B., Borden, Richard J., Thorne, Avril, Walker, Marcus Randall, Freeman, Stephen, Sloan, Lloyd Reynolds. Basking in reflected glory: Three (football) field studies.. Journal of personality and social psychology, vol.34, no.3, 366-375.

    상세보기

14. Research design: Qualitative, quantitative, and mixed methods approaches Creswell J. W. 2013 

15. The Independent Critchley M. 2016 

16. Fahey, C. (2017, May 31). 1860 Munich in chaos after shame of relegation to 3rd tier. The Washington Post. Retrieved from https://www.washingtonpost.com/sports/dcunited/1860-munich-in-chaos-after-shame-of-relegation-to-3rd-tier/2017/05/31/5ba6724c-4615-11e7-8de1-cec59a9bf4b1_story.html?tid=hybrid_collaborative_2_na&utm_term=.2ab516c1c17c 

17. Die Betriebswirtschaft Fuchs C. 195 69 2 2009 

    상세보기

18. Geurin, A.N., Burch, L.M.. User-generated branding via social media: An examination of six running brands. Sport management review, vol.20, no.3, 273-284.

    상세보기

19. Gladwell, B. (2018, January 25). Lazio fined €50,000 over Anne Frank Roma stickers at Stadio Olimpico. ESPN . Retrieved from http://www.espn.co.uk/football/lazio/story/3359869/lazio-fined-50,000-over-anne-frank-roma-stickers-at-stadio-olimpico 

20. Goodman, J. & O'Neil, D. (2018, February 21). NCAA referee John Higgins receiving death threats from Kentucky fans. ESPN . Retrieved from http://www.espn.com/mens-college-basketball/story/_/id/19029689/ncaa-official-john-higgins-receiving-death-threats-kentucky-wildcats-fans-following-loss-north-carolina-tar-heels 

21. Grönroos, Christian, Ravald, Annika. Service as business logic: implications for value creation and marketing. Journal of service management, vol.22, no.1, 5-22.

    상세보기

22. Gladden, James M., Funk, Daniel C.. Understanding Brand Loyalty in Professional Sport: Examining the Link Between Brand Associations and Brand Loyalty. International journal of sports marketing & sponsorship, vol.3, no.1, 54-81.

    상세보기

23. Hajli, Mahmood, Hajli, Mohammad. Organisational development in sport: co-creation of value through social capital. Industrial and commercial training, vol.45, no.5, 283-288.

    상세보기

24. Harmeling, Colleen M., Moffett, Jordan W., Arnold, Mark J., Carlson, Brad D.. Toward a theory of customer engagement marketing. Journal of the Academy of Marketing Science, vol.45, no.3, 312-335.

    상세보기

25. Harris, Lloyd C., Ogbonna, Emmanuel. The Dynamics Underlying Service Firm-Customer Relationships : Insights From a Study of English Premier League Soccer Fans. Journal of service research : JSR, vol.10, no.4, 382-399.

    상세보기

26. Holt, Douglas B.. How Consumers Consume: A Typology of Consumption Practices. The Journal of consumer research, vol.22, no.1, 1-16.

    상세보기

27. Hollebeek, Linda D., Chen, Tom. Exploring positively- versus negatively-valenced brand engagement: a conceptual model. The journal of product & brand management, vol.23, no.1, 62-74.

    상세보기

28. Hollebeek, L.D., Glynn, M.S., Brodie, R.J.. Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation. Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation, Inc, vol.28, no.2, 149-165.

    상세보기

29. Hollebeek, Linda D., Srivastava, Rajendra K., Chen, Tom. S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, vol.47, no.1, 161-185.

    상세보기

30. Holyman, I. (2017, January 6). Metz-Lyon to be replayed due to firecracker incident. ESPN . Retrieved from http://www.espn.com/soccer/metz/story/3032987/metz-lyon-to-be-replayed-due-to-firecracker-incident 

31. Hunt, Kenneth A., Bristol, Terry, Bashaw, R. Edward. A conceptual approach to classifying sports fans. The journal of services marketing, vol.13, no.6, 439-452.

    상세보기

32. Jaakkola, Elina, Alexander, Matthew. The Role of Customer Engagement Behavior in Value Co-Creation : A Service System Perspective. Journal of service research : JSR, vol.17, no.3, 247-261.

    상세보기

33. Customer engagement: Contemporary issues and challenges Juric B. 272 2016 

34. Kilmann, Ralph H., Thomas, Kenneth W.. Developing a Forced-Choice Measure of Conflict-Handling Behavior: The "Mode" Instrument. Educational and psychological measurement, vol.37, no.2, 309-325.

    상세보기

35. Kim, J.W., James, J.D., Kim, Y.K.. A model of the relationship among sport consumer motives, spectator commitment, and behavioral intentions. Sport management review, vol.16, no.2, 173-185.

    상세보기

36. Koukouris, Konstantinos, Stavros, Taxildaridis. Violent Incidents in Greek Basketball. Referees' Perspective on the Theoretical Models of Violence. Physical culture and sport : Studies and research, vol.46, no.1, 177-193.

    상세보기

37. Kumar, V., Aksoy, Lerzan, Donkers, Bas, Venkatesan, Rajkumar, Wiesel, Thorsten, Tillmanns, Sebastian. Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value. Journal of service research : JSR, vol.13, no.3, 297-310.

    상세보기

38. Kumar, V., Pansari, Anita. Competitive Advantage through Engagement. JMR, Journal of marketing research, vol.53, no.4, 497-514.

    상세보기

39. Kunkel, Thilo, Doyle, Jason Patrick, Berlin, Alexander. Consumers’ Perceived Value of Sport Team Games-A Multidimensional Approach. Journal of sport management, vol.31, no.1, 80-95.

    상세보기

40. Sport Marketing Quarterly Lachowetz T. 181 10 2 2001 

41. Lincoln, Y.S., Guba, E.G., Pilotta, J.J.. Naturalistic inquiry - Beverly Hills, CA: Sage Publications, 1985, 416 pp., $25.00 (Cloth). International journal of intercultural relations : IJIR, vol.9, no.4, 438-439.

    상세보기

42. Sport Marketing Quarterly Mahony D. F. 15 9 1 2000 

    상세보기

43. Marcus, Alfred C., Crane, Lori A.. Telephone Surveys in Public Health Research :. Medical care, vol.24, no.2, 97-112.

    상세보기

44. 10.1007/978-3-319-11815-4_83 

    

45. McDonald, H., Karg, A.J.. Managing co-creation in professional sports: The antecedents and consequences of ritualized spectator behavior. Sport management review, vol.17, no.3, 292-309.

    상세보기

46. Sport marketing: Managing the exchange process Milne G. R. 1999 

47. Mollen, Anne, Wilson, Hugh. Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives. Journal of business research, vol.63, no.9, 919-925.

    상세보기

48. Santos, Thiago Oliveira, Correia, Abel, Biscaia, Rui, Pegoraro, Ann. Examining fan engagement through social networking sites. International journal of sports marketing & sponsorship, vol.20, no.1, 163-183.

    상세보기

49. Journal of the Academy of Marketing Science Pansari A. 1 45 3 2016 

50. Pansari, Anita, Kumar, V.. Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, vol.45, no.3, 294-311.

    상세보기

51. Ponzo, Michela, Scoppa, Vincenzo. Does the Home Advantage Depend on Crowd Support? Evidence From Same-Stadium Derbies. Journal of sports economics, vol.19, no.4, 562-582.

    상세보기

52. Rossiter, John R. The C-OAR-SE procedure for scale development in marketing. International journal of research in marketing, vol.19, no.4, 305-335.

    상세보기

53. Journal of Sport Behavior Shank M. D. 435 21 4 1998 

54. Stevens, Shawn, Rosenberger, Philip J.. The influence of involvement, following sport and fan identification on fan loyalty: an Australian perspective. International journal of sports marketing & sponsorship, vol.13, no.3, 57-71.

    상세보기

55. Stieler, Maximilian, Weismann, Friederike, Germelmann, Claas Christian. Co-destruction of value by spectators: the case of silent protests. European sport management quarterly, vol.14, no.1, 72-86.

    상세보기

56. Suri, Harsh. Purposeful Sampling in Qualitative Research Synthesis. Qualitative research journal : QRJ, vol.11, no.2, 63-75.

    상세보기

57. 10.4324/9781315067339 

    

58. Thomas, David R.. A General Inductive Approach for Analyzing Qualitative Evaluation Data. The American journal of evaluation, vol.27, no.2, 237-246.

    상세보기

59. Uhrich, Sebastian. Exploring customer-to-customer value co-creation platforms and practices in team sports. European sport management quarterly, vol.14, no.1, 25-49.

    상세보기

60. Uhrich, Sebastian, Benkenstein, Martin. Sport Stadium Atmosphere: Formative and Reflective Indicators for Operationalizing the Construct. Journal of sport management, vol.24, no.2, 211-237.

    상세보기

61. USA Today. (2016, September 22). German court: Fans liable for club fines. USA Today . Retrieved from: http://www.usatoday.com/story/sports/soccer/2016/09/22/german-court-fans-liable-for-club-fines/90828262/ 

62. van Doorn, Jenny, Lemon, Katherine N., Mittal, Vikas, Nass, Stephan, Pick, Doreén, Pirner, Peter, Verhoef, Peter C.. Customer Engagement Behavior: Theoretical Foundations and Research Directions. Journal of service research : JSR, vol.13, no.3, 253-266.

    상세보기

63. Vargo, Stephen L., Lusch, Robert F.. Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, vol.36, no.1, 1-10.

    상세보기

64. Villanueva, Julian, Yoo, Shijin, Hanssens, Dominique M. The Impact of Marketing-Induced Versus Word-of-Mouth Customer Acquisition on Customer Equity Growth. JMR, Journal of marketing research, vol.45, no.1, 48-59.

    상세보기

65. Vivek, Shiri D., Beatty, Sharon E., Morgan, Robert M.. Customer Engagement: Exploring Customer Relationships Beyond Purchase. Journal of marketing theory and practice, vol.20, no.2, 122-146.

    상세보기

66. Wann, Daniel L., Branscombe, Nyla R.. Die-Hard and Fair-Weather Fans: Effects of Identification on BIRGing and CORFing Tendencies. Journal of sport and social issues, vol.14, no.2, 103-117.

    상세보기

67. International Journal of Sport Psychology Wann D. L. 1 24 1 1993 

    상세보기

68. Journal of Social Behavior and Personality Wann D. L. 279 14 2 1999 

    상세보기

69. Wann, Daniel L., Haynes, Gaye, McLean, Bryan, Pullen, Paul. Sport team identification and willingness to consider anonymous acts of hostile aggression. Aggressive behavior, vol.29, no.5, 406-413.

    상세보기

70. Wann, Daniel L., Peterson, Robin R., Cothran, Cindy, Dykes, Michael. SPORT FAN AGGRESSION AND ANONYMITY: THE IMPORTANCE OF TEAM IDENTIFICATION. Social behavior and personality, vol.27, no.6, 597-602.

    상세보기

71. Wemmer, Felix, Koenigstorfer, Joerg. Open Innovation in Nonprofit Sports Clubs. Voluntas : international journal of voluntary and non-profit organisations = revue internationale de l'économie sociale = internationale Zeitschrift zum Verbands- und Vereinswesen, vol.27, no.4, 1923-1949.

    상세보기

72. Wilson, R. (2016, January 10): Bengals-Steelers fan arrests: Hitting a woman, 'urination altercation'. CBS Sports . Retrieved from http://www.cbssports.com/nfl/news/bengals-steelers-fan-arrests-hitting-a-woman-urination-altercation/ 

73. Woratschek, Herbert, Horbel, Chris, Popp, Bastian. The sport value framework - a new fundamental logic for analyses in sport management. European sport management quarterly, vol.14, no.1, 6-24.

    상세보기

74. Yoshida, Masayuki, Gordon, Brian, Nakazawa, Makoto, Biscaia, Rui. Conceptualization and Measurement of Fan Engagement: Empirical Evidence From a Professional Sport Context. Journal of sport management, vol.28, no.4, 399-417.

    상세보기

75. Zagnoli, Patrizia, Radicchi, Elena. The football-fan community as a determinant stakeholder in value co-creation. Sport in society : cultures, commerce, media, politics, vol.13, no.10, 1532-1551.

    상세보기