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NTIS 바로가기The International journal of quality & reliability management, v.22 no.1, 2005년, pp.17 - 29
Killen, Catherine P. , Walker, Mike , Hunt, Robert A.
Purpose - This paper outlines the use of quality function deployment (QFD) for strategic planning. QFD provides a comprehensive process for defining the issues facing an organisation in terms of customer and stakeholder outcomes, natural segments and key strategic opportunities. Design/method...
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