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Abstract ▼ AI-Helper

This study empirically examined the learning effect between quality strategy and control system. Normative theory suggests that control systems should be designed to complement management’s objectives and strategies. However, almost all of previous studies don’t have considered the learning effect...

This study empirically examined the learning effect between quality strategy and control system. Normative theory suggests that control systems should be designed to complement management’s objectives and strategies. However, almost all of previous studies don’t have considered the learning effect. This study used four latent variables : quality strategy, control system, organization learning and performance. To accomplish the purpose, this study empirically analysed the data based on the questionnaires from manufacturing department personnel of 91 Korean companies. The major results using a structural equation modeling are as follows. Quality strategy is related with learning effect and performance. The results also confirmed causal relationships among learning effect, control system and performance. However, quality strategy is not related with control system. The reasons are found on relationships among control system variables. The frequency of goal information doesn’t related with feedback of output and performance evaluation. This result implies that the goal setting activity is not so often as output information change. Also, companies implementing a zero-defect strategy fitted with control system and organizational learning outperform the others.

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