초록

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Abstract ▼ AI-Helper

Emotional labor takes place in this kind of service work situation Emotional labor is performance of various forms of emotion work in the context of hotel employees. The purpose of this study is to examine whether the emotional labor has an effects on the burnout and the job satisfaction of the hote...

Emotional labor takes place in this kind of service work situation Emotional labor is performance of various forms of emotion work in the context of hotel employees. The purpose of this study is to examine whether the emotional labor has an effects on the burnout and the job satisfaction of the hotel employees. This study used the survey method From October 5 to October 15, 2007, 310 questionnaires were distributed to the staffs who work at five-star hotels" room division and F&B department in Jeju. The major findings of this study can be summarized as follows: (1) It was showed that hotel employees" emotional labor had the positive relationship with burnout. (2) It was showed that hotel employees" emotional labor had the negative relationship with job satisfaction of the hotel employees. This study showed tin; hotel employees" emotional labor had the positive effect on burnout, but had the negative effect on job satisfaction. Bemuse there are several limitations in the study, it is difficult for the results of the study to apply to all the hotel employees.

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