호텔기업의 서비스 품질, 관계만족, 신뢰, 몰입과 충성도와의 영향관계 Effect of Relation with Hotel Enterprise"s Quality of Service, Relation Satisfaction, Trust, Commitment and Loyalty Degree
This study that Technological quality took a triangular position through importance and concept of hotel enterprise"s quality of service, relation satisfaction, trust, commitment, virtue study connected with loyalty degree so that advertising campaign, technological quality confirms effect and relat...
This study that Technological quality took a triangular position through importance and concept of hotel enterprise"s quality of service, relation satisfaction, trust, commitment, virtue study connected with loyalty degree so that advertising campaign, technological quality confirms effect and relation satisfaction customer loyalty, effect relation that trust, effect getting in commitment, effect that trust gets in commitment, trust and commitment get by loyalty degree that commercial service, service transmission, communication, administration service 4 dimension get in relation savage tribe because second lock this study divides hotel enterprise"s quality of service by technological quality and functional quality. As investigate in survey design and actual proof analysis, advertising campaign, technological quality of technological quality was construed that model of effect and relation satisfaction customer loyalty, construction verification wave about effect relation that trust, effect getting in commitment, effect that trust gets in commitment, trust and commitment get by loyalty degree and this research that commercial service, service transmission, communication, administration service 4 dimension get in relation savage tribe is suitable dividing hotel enterprise"s quality of service by technological quality and functional quality.
This study that Technological quality took a triangular position through importance and concept of hotel enterprise"s quality of service, relation satisfaction, trust, commitment, virtue study connected with loyalty degree so that advertising campaign, technological quality confirms effect and relation satisfaction customer loyalty, effect relation that trust, effect getting in commitment, effect that trust gets in commitment, trust and commitment get by loyalty degree that commercial service, service transmission, communication, administration service 4 dimension get in relation savage tribe because second lock this study divides hotel enterprise"s quality of service by technological quality and functional quality. As investigate in survey design and actual proof analysis, advertising campaign, technological quality of technological quality was construed that model of effect and relation satisfaction customer loyalty, construction verification wave about effect relation that trust, effect getting in commitment, effect that trust gets in commitment, trust and commitment get by loyalty degree and this research that commercial service, service transmission, communication, administration service 4 dimension get in relation savage tribe is suitable dividing hotel enterprise"s quality of service by technological quality and functional quality.
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