초록

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Abstract ▼ AI-Helper

The purpose of the study was is to identify the intervening effect of emotional intelligence in the process of burnout affected by job demands, job resources and emotional labor of nurses. The participants were 238 nurses working at general hospitals in J-city, Korea. The data was collected throug...

The purpose of the study was is to identify the intervening effect of emotional intelligence in the process of burnout affected by job demands, job resources and emotional labor of nurses. The participants were 238 nurses working at general hospitals in J-city, Korea. The data was collected through a structured questionnaire from November 4 to 30, 2009 and analyzed using SPSS/Win 18.0 and AMOS 18.0.Reportedjobdemands,job resources and emotional intelligence had observed to have a significant direct and indirect effect on meaning in burnout. In addition, job demands, job resources and emotional labor had a significant indirect effect on meaning in burnout. Job demands were the most influential factor, and all of these variables explained 54% of the variances in meaning in burnout among the nurses. The findings from this study of job demands, job resources and emotional labor had intervening effects on burnout by emotional intelligence. Therefore, in this study the effect of emotional intelligence was identified.

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