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Classifying restaurant service quality attributes by using Kano model and IPA approach

Total quality management & business excellence, v.29 no.3/4, 2018년, pp.301 - 328  

Pai, Fan-Yun (Department of Business Administration, National Changhua University of Education, Changhua, Taiwan) ,  Yeh, Tsu-Ming (Department of Leisure and Recreation Management, Da-Yeh University, Taiwan) ,  Tang, Cheng-Yeh (Department of Leisure and Recreation Management, Da-Yeh University, Taiwan)

초록이 없습니다.

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