초록

AI-Helper

국내 공동주택 현장의 품질점검 및 A/S관리는 현장 관리인원의 부족, 과다한 문서 발생, 업무 절차의 복잡성 및 관련 주체간 비효율적인 의사소통으로 품질점검에 따른 하자업무 및 A/S 처리가 신속히 이루어지지 못하고 있는 실정이다. 따라서 본 연구에서는 공동주택을 대상으로 품질점검에 따른 A/S 및 하자 관련 정보를 효율적으로 수집하고, 관련 주체간 원활한 의사소통 및 신속${\cdot}$정확한 업무처리가 가능할 수 있도록 이를 지원하는 정보기술 기반의 공동주택 품질 점검 및 A/S관리 시스템을 구현하였다.

Abstract ▼ AI-Helper

Recently, quality inspection and A/S management have been considered as one of the major issues for satisfying customers, increasing competitiveness and raising image of a company in domestic construction industry. However, the qualify inspection and A/S management have not performed systematically ...

Recently, quality inspection and A/S management have been considered as one of the major issues for satisfying customers, increasing competitiveness and raising image of a company in domestic construction industry. However, the qualify inspection and A/S management have not performed systematically because of insufficient field managers, the excessive amount of documents and complicated work process. The primary objective of this study is to propose a quality inspection and A/S management system using information technology which enables field managers to efficiently gather the information of defection and A/S in apartment house. It is anticipated that the effective use of the proposed system would be able to improve communication among the related participants and systematically accumulate data that might be used in similar construction projects.