초록 ▼

An electronic terminal for electronically collecting opinion data from customers of a service organization as to the satisfaction with the services rendered. The electronic terminal has a keyboard that displays the inquiries with multiple choice responses for each inquiry. A response is associated w

An electronic terminal for electronically collecting opinion data from customers of a service organization as to the satisfaction with the services rendered. The electronic terminal has a keyboard that displays the inquiries with multiple choice responses for each inquiry. A response is associated with each key whereby the operation of the key records the associated response. The response representative of each operated key are collected under the electronic control of a microprocessor controller and visually displaying to the customer each of his selections. A tally of each answer is permanently recorded in the terminal. The electronic control for the terminal includes stored parameters for programming certain operations. The terminal includes a porable data collection terminal for receiving the collected data and permitting it to be transmitted to a remote point by conventional telephone lines to a host processor. The terminal may include a printer for providing written reports of the accumulated data in preselected formats. The printer is controlled by an individual microprocessor for arithmetically processing the collected data and printing it out. The parameter data may be examined and/or modified by authorized personnel of the service organization. Similarly, the stored tally counts may be visually displayed for on-the-site interpretations of the service questions.

대표청구항 ▼

A data collection terminal comprising a housing having a plurality of keys arranged in rows and columns on one face thereof, said housing simultaneously displaying a plurality of inquiries with multiple responses for each inquiry, a response of the group of multiple responses for an individual inqui

A data collection terminal comprising a housing having a plurality of keys arranged in rows and columns on one face thereof, said housing simultaneously displaying a plurality of inquiries with multiple responses for each inquiry, a response of the group of multiple responses for an individual inquiry being arranged in association with an individual key whereby the operation of a key represents the selection by the terminal user of the associated response, the keys being arranged in an electrical matrix of rows and columns with each key arranged in electrical open circuit relationship with an individual row and column and the operation of the key momentarily bridges the row and column lines of an operated key to provide an answer signal, the keys including a “record key”arranged at a preselected location in the rows and columns of keys to provide a “record”signal to said terminal, microprocessor control circuit means mounted in the housing for providing key scan signals to the electrical matrix of rows and columns, row-by-row, for detecting and signalling the operation of an individual key and providing an answer signal to said microprocessor circuit means representative of the operated key, said microprocessor control circuit means including temporary storage means for temporarily storing the answer signals at preselected storage locations in accordance with the positions of the keys in said rows and columns, permanent storage means for summing the number of times an individual response is selected with each response being assigned an individual storage location in said permanent storage means, the operation of the “record”key provides a “record”signal to said microprocessor circuit means and said circuit means provides the necessary control signals for transferring the answer signals from the temporary storage means to said permanent storage means at the individual storage locations for summing the answer signals and thereby the number of times the individual responses have been selected by the terminal users, the plurality of keys including a plurality of keys representative of numerical data, each key being representative of a different piece of numerical data, and wherein said housing includes digital display means for displaying alpha-numeric data and a mode select switch operable between an “operate”mode and a “parameter”mode, the mode select switch being mounted and secured in said terminal to be accessible only to an authorized individual, the “operate”mode of the select switch permitting anonymous individuals to operate the keys of the terminal to select the individual responses and thereby cause the microprocessor control circuit means to acquire the individual responses and display the selected responses as selected and to cause the recording of the selected responses in the permanent storage means only upon operation of the “record”key, the permanent storage means having preselected parameters stored therein in the form of individual segments of numerical data for programming the terminal for performing preselected operations, the “parameters”mode of the select switch permitting only authorized individuals to view the data comprising the answer data and programming data stored in the permanent memory by means of the digital display means, said microprocessor control circuit means being responsive to the mode select switch being operated to the “parameter”position to permit the answer data and programming data to be displayed on the digital display the keys including a “clear”key arranged at a preselected location in the rows and columns of keys, said microprocessor control circuit means being further coupled to be responsive to the operation of the “record”and “clear”keys and being coupled to said digital display means for displaying the numerical data stored in the permanent storage means on the digital display means, the microprocessor control circuit means being further constructed and defined to be responsive to the operation of the “record”key to display the identification of a numerical value representative of a parameter and then responsive to the next sequential operation of the record key to display the identified numerical value so that the parameter and numerical value are displayed in the same sequence as their storage locations in the permanent storage means and to be responsive to the operation of the “clear”key to display the same numerical value and then responsive to the sequential operation of the “clear”key to display the same associate parameter identification data so that they are displayed in reverse sequence from their storage locations in the permanent storage means.