초록 ▼

A user-application program for computerized telephone ordering is generated by a system designer who selects and interconnects pre-defined program modules and subroutines using a graphics terminal. The application program allows TOUCH-TONE input data and voice response. The present invention describ

A user-application program for computerized telephone ordering is generated by a system designer who selects and interconnects pre-defined program modules and subroutines using a graphics terminal. The application program allows TOUCH-TONE input data and voice response. The present invention describes a Dialog Production System (DPS) for generating application programs for instructing a computer-controlled voice response system to provide computer-controlled voice services. The DPS includes interaction modules, each defining a basic end-user transaction which can be performed by the system, and methods for specifying module interconnection. Each interaction module controls the intercommunications with other modules and controls the devices which interface to the system. To design a dialog program to implement the desired voice service the system designer uses a graphic terminal to select and interconnect the modules to define the sequence of transactions needed to implement the desired voice service.

대표청구항 ▼

A method of enabling a system designer to generate a dialog application program for instructing a computer controlled voice response system for providing a user interactive voice service, said method comprising the steps of: selecting two or more interaction program modules from a group of predefine

A method of enabling a system designer to generate a dialog application program for instructing a computer controlled voice response system for providing a user interactive voice service, said method comprising the steps of: selecting two or more interaction program modules from a group of predefined interaction program modules, each program module including one or more system designer selectable parameters for further defining a particular user transaction function to be performed by said program module and specifying the logical interconnection of said selected two or more program modules to generate said application program to provide said user interactive voice service.