$\require{mediawiki-texvc}$

연합인증

연합인증 가입 기관의 연구자들은 소속기관의 인증정보(ID와 암호)를 이용해 다른 대학, 연구기관, 서비스 공급자의 다양한 온라인 자원과 연구 데이터를 이용할 수 있습니다.

이는 여행자가 자국에서 발행 받은 여권으로 세계 각국을 자유롭게 여행할 수 있는 것과 같습니다.

연합인증으로 이용이 가능한 서비스는 NTIS, DataON, Edison, Kafe, Webinar 등이 있습니다.

한번의 인증절차만으로 연합인증 가입 서비스에 추가 로그인 없이 이용이 가능합니다.

다만, 연합인증을 위해서는 최초 1회만 인증 절차가 필요합니다. (회원이 아닐 경우 회원 가입이 필요합니다.)

연합인증 절차는 다음과 같습니다.

최초이용시에는
ScienceON에 로그인 → 연합인증 서비스 접속 → 로그인 (본인 확인 또는 회원가입) → 서비스 이용

그 이후에는
ScienceON 로그인 → 연합인증 서비스 접속 → 서비스 이용

연합인증을 활용하시면 KISTI가 제공하는 다양한 서비스를 편리하게 이용하실 수 있습니다.

Telephone interface call processing system with call selectivity 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-011/00
출원번호 US-0779762 (1991-10-21)
발명자 / 주소
  • Katz Ronald A. (Los Angeles CA)
출원인 / 주소
  • First Data Resources Inc. (Omaha NE 02)
인용정보 피인용 횟수 : 71  인용 특허 : 0

초록

For use with a public telephone network CO incorporating a vast number of terminals Tl-Tn, a system CS limits and controls interface access to implement voice-digital communication for statistical processing. The system CS accommodates calls in different modes, e.g. “800”, “900”or area code and inco

대표청구항

A telephone call processing system for receiving calls from a multitude of terminals for processing in a lottery interface format wherein callers are cued by synthesized voice signals supplied to said terminals and respond with digital signals, as by actuating push buttons at said terminals, said sy

이 특허를 인용한 특허 (71)

  1. Sharon ; Jr. Paul A. ; Fitch ; Jr. James H., Ad taking pagination information system.
  2. Jeffrey W. Campbell ; Henry N. Fly ; Allen Holmes ; Daniel Hutton ; Judy A. Moldenhauer ; Phyllis D. Santa, Advanced interactive voice response service node.
  3. Heller, Toby; Hoffberg, Steven M., Agent training sensitive call routing system.
  4. Hoffberg, Steven, Agent training sensitive call routing system.
  5. Hoffberg, Steven M., Agent training sensitive call routing system.
  6. Hasmanis,Steven Paul; Rosenwasser,Michael Alan; Stephenson,Ronald M., Automated event ordering system and method.
  7. James A. Capers ; John Macedo ; David Phelps ; Shannan E. Trousdale, Call and circuit state machine for a transaction control layer of a communications signaling gateway.
  8. Scherer Gordon F., Call processing system with call screening.
  9. Scherer Gordon F., Call processing system with call screening.
  10. Scherer, Gordon F., Call processing system with call screening.
  11. Scherer,Gordon F., Call processing system with call screening.
  12. Scherer,Gordon F., Call processing system with call screening.
  13. Scherer,Gordon F., Call processing system with call screening.
  14. Sutcliffe Andrew B. ; Willett Charles J. ; Schultz Scott M., Centralized audiotext polling system.
  15. Patrick J Kelly ; David Phelps ; Lou Severini, Communications signaling gateway and system for an advanced service node.
  16. Andrews G. Wayne ; Webber Steven H. ; Kelly James P. ; Johnson Lawrence E. ; Stern Jerry A. ; Milano ; Jr. Vincent J. ; Davis Charles R., Communications system and method for operating same.
  17. Wu, Wai; Heller, Toby; Hoffberg, Steven M., Intelligent communication routing.
  18. Wu, Wai; Heller, Toby; Hoffberg, Steven M., Intelligent communication routing.
  19. Wu, Wai; Hoffberg, Steven M., Intelligent communication routing system and method.
  20. Wu, Wai; Hoffberg, Steven M., Intelligent communication routing system and method.
  21. Sutcliffe Andrew B. ; Kramer David S. ; Dunn Kevin A., Interactive personals online network method and apparatus.
  22. Greg Bjornberg ; Patrick Hamilton ; Daniel Hutton, Interactive voice response service node with advanced resource management.
  23. Donna Porter ; Lawrence D. Weiss, Interactive voice response system.
  24. Porter Donna ; Weiss Lawrence D., Interactive voice response system.
  25. Porter Donna ; Weiss Lawrence D., Interactive voice response system for banking by telephone.
  26. Bansal Pradeep K. ; Begeja Lee ; Creswell Carroll W., Lottery method and apparatus having a tiered prize scheme.
  27. Rathore Ram N. S. ; Weber Roy Philip, Method and apparatus for determining a caller's eligibility for a lottery and advising lottery winner during a same call.
  28. Rathore Ram N. S. ; Toney Gregg Alan ; Weber Roy Philip, Method and apparatus for determining a caller's odds for winning a lottery based on caller history.
  29. Walker Jay S. ; Jorasch James A. ; Sparico Thomas M., Method and apparatus for entertaining callers in a queue.
  30. Walker Jay S. ; Jorasch James A. ; Sparico Thomas M., Method and apparatus for entertaining callers in a queue.
  31. Walker, Jay S.; Jorasch, James A.; Sparico, Thomas M.; Downs, Michael D., Method and apparatus for entertaining callers in a queue.
  32. Walker,Jay S.; Jorasch,James A.; Sparico,Thomas M.; Downs,Michael D., Method and apparatus for entertaining callers in a queue.
  33. Sutcliffe Andrew B ; Dunn Kevin A., Method and apparatus for matching registered profiles.
  34. Sutcliffe Andrew B. ; Dunn Kevin A., Method and apparatus for matching registered profiles.
  35. Bansal Pradeep K. ; Begeja Lee ; Creswell Carroll W., Method and apparatus for rewarding groups of communication service users.
  36. Collins Gregg, Method and apparatus for specifying alphanumeric information with a telephone keypad.
  37. Wu, Wai; Heller, Toby; Hoffberg, Steven M., Method and system for matching entities in an auction.
  38. Wu, Wai; Heller, Toby; Hoffberg, Steven M., Method and system for matching entities in an auction.
  39. Wu, Wai; Hoffberg, Steven M., Method and system for matching entities in an auction.
  40. Wu, Wai; Hoffberg, Steven M., Method and system for matching entities in an auction.
  41. Byrd Sally ; Harwood Jonathan P. ; Kerr Suzanne P., Method for controlling subscriber access to a fee-based service.
  42. Byrd, Sally; Harwood, Jonathan P.; Kerr, Suzanne P., Method for controlling subscriber access to a fee-based service.
  43. Malat,Scott; Dussel,David; Black,Cheryl; Priolo,James; Murphy,Sharon; Marfleet,Jackie; Ross,Douglas W.; Herzog,Susan, Methods and systems for managing call reports for the financial services industry.
  44. Vacek, Jill M.; Pettay, Mark J.; Rilantono, Hendryanto; Akhwand, Mahmood S., Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network.
  45. Collins Gregg E., On-line dating service for locating and matching people based on user-selected search criteria.
  46. Biggar, Lynne; Tobin, Justin D.; Bishop, Fred; Greiner, Hans-Jurgen, Online card activation system and method.
  47. Prem Uppaluru ; Mukesh Sundaram, Point-of-presence call center management system.
  48. Uppaluru Prem ; Sundaram Mukesh, Point-of-presence call center management system.
  49. Prem Uppaluru ; Mukesh Sundaram, Point-of-presence call management center.
  50. Greg Bjornberg ; Dale Cobb ; David Phelps ; Phyllis D. Santa, Service provisioning system for interactive voice response services.
  51. Pirasteh,M. Hassan; Sager,Jeffrey J., System and apparatus for IVR port sharing.
  52. Bernard Warren E. ; Jacobson Philip A., System and method for automated remote previewing and purchasing of music, video, software, and other multimedia product.
  53. McHugh, Patrick J.; Peterson, Patrick; Dick, Peter Myton, System and method for processing and collecting data from a call directed to a call center.
  54. Dhir, Nitin; Hogrogian, Richard H.; O'Reilly, Jr., Robert Thomas; Kappagantu, Ravi, System and method for providing call-back options.
  55. Dhir, Nitin; Hogrogian, Richard H.; O'Reilly, Jr., Robert Thomas; Kappagantu, Ravi, System and method for providing call-back options.
  56. Dhir, Nitin; Hogrogian, Richard H.; O'Reilly, Jr., Robert Thomas; Kappagantu, Ravi, System and method for providing call-back options.
  57. Dhir, Nitin; Hogrogian, Richard H.; O'Reilly, Jr., Robert Thomas; Kappagantu, Ravi, System and method for providing call-back options.
  58. Kirbas, Bilhan; Christy, Maria-Ellen, System and method for restricting wireless communication.
  59. Ma, Lizhi; Pederson, Shane P.; Khaemba, Wilson; Wang, Hui; Kurubarahalli, Guru; Ulrich, Gary; Dhir, Nitin; Shkreli, Djovana, System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data.
  60. Ma, Lizhi; Pederson, Shane P.; Khaemba, Wilson; Wang, Hui; Kurubarahalli, Guru; Ulrich, Gary; Dhir, Nitin; Shkreli, Djovana, System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data.
  61. Ma, Lizhi; Pederson, Shane P.; Khaemba, Wilson; Wang, Hui; Kurubarahalli, Guru; Ulrich, Gary; Dhir, Nitin; Shkreli, Djovana, System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data.
  62. Bjornberg, Greg; Cobb, Dale; Phelps, David; Santa, Phyllis D., System for executing advanced interactive voice response services using service-independent building blocks.
  63. Bjornberg, Greg; Cobb, Dale; Phelps, David; Santa, Phyllis D., System for executing advanced interactive voice response services using service-independent building blocks.
  64. Sutcliffe Andrew B. ; Dunn Kevin A., System for matching users based upon responses to sensory stimuli.
  65. Vacek, Jill M.; Pettay, Mark J.; Rilantono, Hendryanto; Akhwand, Mahmood S., System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction.
  66. Vacek, Jill M.; Pettay, Mark J.; Rilantono, Hendryanto; Akhwand, Mahmood S., System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction.
  67. Vacek, Jill M; Pettay, Mark J; Rilantono, Hendryanto; Akhwand, Mahmood S, System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction.
  68. Greg Bjornberg ; Patrick Hamilton ; Allen Holmes ; Daniel Hutton ; Judy A. Moldenhauer ; Phyllis D. Santa, Telecommunications architecture for call center services using advanced interactive voice responsive service node.
  69. Katz, Ronald A., Telephonic-interface statistical analysis system.
  70. Wu,Wai; Heller,Toby; Hoffberg,Steven M., Telephony control system with intelligent call routing.
  71. Wu,Wai; Heller,Toby; Hoffberg,Steven M., Telephony control system with intelligent call routing.
섹션별 컨텐츠 바로가기

AI-Helper ※ AI-Helper는 오픈소스 모델을 사용합니다.

AI-Helper 아이콘
AI-Helper
안녕하세요, AI-Helper입니다. 좌측 "선택된 텍스트"에서 텍스트를 선택하여 요약, 번역, 용어설명을 실행하세요.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.

선택된 텍스트

맨위로