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| 국가/구분 | United States(US) Patent 등록 |
|---|---|
| 국제특허분류(IPC7판) |
|
| 출원번호 | US-0466463 (1995-06-06) |
| 발명자 / 주소 |
|
| 출원인 / 주소 |
|
| 인용정보 | 피인용 횟수 : 276 인용 특허 : 0 |
A method and apparatus for implementing user feedback. A user may activate an enter feedback mode command in a computer environment to provide feedback in a feedback interface. A feedback record is created and the user\s context within a product, process, service, or issue to which the feedback refe
A method and apparatus for implementing user feedback. A user may activate an enter feedback mode command in a computer environment to provide feedback in a feedback interface. A feedback record is created and the user\s context within a product, process, service, or issue to which the feedback refers is recorded in the feedback record. Attribute icons that the user may select to identify the nature of the feedback are displayed in the feedback interface. Selected attributes, the time at which the feedback is made, the physical location and identity of the user, and comments by the user are recorded in the feedback record. A feedback visualizer for a reviewer for organizing and presenting user feedback receives feedback from users, the feedback being collected and stored in a database. The visualizer identifies a reviewer\s visualization preferences, which include indications of feedback attributes that the reviewer desires to review. Collected feedback records are then filtered in accordance with the visualization preferences to create a combined set of records that include the records having the preferred attributes. The visualizer graphically displays an indication of the number of records in the combined set. A reviewer can change his visualization preferences, and the feedback records are refiltered and displayed in accordance with the changed preferences. The reviewer can also select a specific feedback record to display message content stored in the record and respond to the feedback.
A method for acquiring user feedback from a user during operation of a computer environment, wherein the computer environment includes an enter feedback mode command that the user may activate to provide feedback and wherein when an enter feedback mode command is received, the method comprises the s
A method for acquiring user feedback from a user during operation of a computer environment, wherein the computer environment includes an enter feedback mode command that the user may activate to provide feedback and wherein when an enter feedback mode command is received, the method comprises the steps of: creating a feedback record in response to a user activating said enter feedback mode command; recording the user\s feedback context within a product, process, service, or issue in the feedback record after said enter feedback mode command has been activated, the feedback record being independent of and separate from the product, process, service, or issue; displaying a multiplicity of attributes that the user may select to identify the nature of the user feedback and displaying a plurality of attribute categories in which the attributes are arranged, each of the categories organizing a plurality of the attributes into a related group to readily describe and categorize the feedback entered by the user, the attributes being arranged in each category as different options for the user to select within each category; and recording the attributes selected by the user and each attribute category in the feedback record after said enter feedback mode command has been activated, wherein just one attribute in each category may be selected by the user and stored in the feedback record to describe the user\s experiences as related to the particular category in which the one attribute is included, where the feedback record is available to be evaluated with a plurality of other feedback records by a reviewer who is interested in user feedback so that the reviewer can provide help to the user or improve the product, process, service, or issue, wherein the reviewer\s analysis of a pattern and distribution of said feedback records in the categories is facilitated by providing the same categories in each of the feedback records.
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