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In a switching system for connecting a call between a calling station and a called station, a system and method of voice recognition using a concentrated or distributed multiplicity of voice recognition and other resources with a facility for selecting an initial resource on the calling station goin

In a switching system for connecting a call between a calling station and a called station, a system and method of voice recognition using a concentrated or distributed multiplicity of voice recognition and other resources with a facility for selecting an initial resource on the calling station going off-hook by sensing an image of the calling party accessing a demographic database and a biometric database using common channel signaling and sensing biometric information regarding the caller, and selecting a prompt to be delivered to the caller from a multiplicity of preselected prompts, and reacting to a response by the caller with further addressing of database information to continue to select from the multiplicity of resources the most appropriate resource or resources in reaction to caller utterances. According to another feature the selection of resources is aided by optical means at the calling station delivering information regarding characteristics of the caller including lip movement to permit lip reading.

대표청구항 ▼

A switching system including interconnected switching offices and stations connected to at least certain of said switching offices and a Common Channel Signaling System (CCSS) for controlling the connection of a calling station to a called station through said switching system; a plurality of speech

A switching system including interconnected switching offices and stations connected to at least certain of said switching offices and a Common Channel Signaling System (CCSS) for controlling the connection of a calling station to a called station through said switching system; a plurality of speech recognition resources connected to said switching system; a calling station having a handset and having means associated therewith responsive to said calling station going off-hook for sensing an image and outputting a video signal containing information representative of said detected image; a database associated with said CCSS having stored therein data corresponding to pre-established image information; comparing means for comparing selected portions of the information represented by said digital signal with corresponding information in said database containing said data corresponding to pre-established image information and providing a signal representative of the degree of match; means responsive at least partially to said degree of match to select at least one of said resources and to connect a signal from said calling station to said selected resource; and means associated with said plurality of resources for outputting a signal responsive to a spoken command inputted to said calling station.