이 특허를 인용한 특허 (178)

1. Kalavar, Rajeev P., Agent driven work item awareness for tuning routing engine work-assignment algorithms.

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2. Brunson, Gordon R., Agent-enabled queue bypass to agent.

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3. Gentle, Christopher Reon; Mogale, Nivedita; Ong, Mei Sing; Orbach, Julian; Rankine, Alastair John, Answer on hold notification.

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4. Flockhart, Andrew D.; Mathews, Eugene P., Arrangement for controlling the volume and type of contacts in an internet call center.

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5. Fagundes, Luciano Godoy, Automated, data-based mechanism to detect evolution of employee skills.

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6. Michaelis, Paul Roller, Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints.

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7. Petite, Thomas David; Huff, Richard M, Automotive diagnostic data monitoring systems and methods.

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8. Flockhart, Andrew D.; Steiner, Robert C., Bidding work assignment on conference/subscribe RTP clearing house.

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9. Goringe, Chris; Krumm-Heller, Alex M.; Green, Alan; Runcie, Peter D.; Smith, Melanie L., Call center customer queue shortcut access code.

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10. Lang,Daryl U., Call duration alert.

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11. Steinberg, Eran, Camera messaging and advertisement system.

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12. Steinberg, Eran; Prilutsky, Yury, Camera network communication device.

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13. Steiner, Robert; Flockhart, Derek, Clearing house for publish/subscribe of status data from distributed telecommunications systems.

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14. Gerszberg, Irwin; Martin, Jeffrey S.; Oplinger, Thomas; Treventi, Philip Andrew; Walker, Hopeton S., Coaxial cable/twisted pair cable telecommunications network architecture.

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15. Murai, Toshio, Communication system.

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16. Murai Toshio,JPX, Computer network system with telephonic function.

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17. Daly Michael T. ; Grate Thomas A., Computerized purchasing system and method for mediating purchase transactions over an interactive network.

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18. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Contact center and method for tracking and acting on one and done customer contacts.

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19. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee; Swartz, Douglas W., Contact center performance prediction.

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20. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee, Contact center service monitoring and correcting.

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21. Joao,Raymond Anthony, Control and/or monitoring apparatus and method.

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22. Joao, Raymond Anthony, Control, monitoring and/or security apparatus and method.

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23. Joao, Raymond Anthony, Control, monitoring, and/or security apparatus and method.

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24. Clippinger, Joyce A.; Mullen, David C.; Rosen, Bridget, Coordinating work assignments for contact center agents.

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25. Bland, M. Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffery James; West, Barbara Jo, Data extensibility using external database tables.

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26. Kiefhaber, Sara Hildebrandt; Snyder, Robert W.; Taylor, Robin Donald; Zanoni, David, Data model of participation in multi-channel and multi-party contacts.

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27. Tendick, Patrick; Thomson, Rodney A.; Zanoni, David, Database structures and administration techniques for generalized localization of database items.

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28. Olson, Jeffrey James, Date and time dimensions for contact center reporting in arbitrary international time zones.

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29. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.

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30. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.

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31. Lavian, Tal; Or-Bach, Zvi, Device and method for providing enhanced telephony.

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32. Lavian, Tal; Or-Bach, Zvi, Device and method for providing enhanced telephony.

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33. Lavian, Tal; Or-Bach, Zvi, Device and method for providing enhanced telephony.

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34. Petite, Thomas David; Huff, Richard M; Aldoretta, David P, Dual-mode communication devices, methods and systems.

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35. Flockhart, Andrew D.; Steiner, Robert C., Dynamic work assignment strategies based on multiple aspects of agent proficiency.

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36. Ogasawara, Nobuo, Electronic shopping system utilizing a program downloadable wireless telephone.

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37. Ogasawara, Nobuo, Electronic shopping system utilizing a program downloadable wireless telephone.

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38. Ogasawara, Nobuo, Electronic shopping system utilizing a program downloadable wireless videophone.

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39. Steiner, Robert C., Grid-based contact center.

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40. Krimstock, Roger I.; Thomson, Rodney A., Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior.

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41. Kawasaki, Yuji; Koyama, Jun; Ishi, Futoshi; Yamazaki, Shunpei, Information processing system.

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42. Kawasaki, Yuji; Koyama, Jun; Ishi, Futoshi; Yamazaki, Shunpei, Information processing system.

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43. Kawasaki, Yuji; Koyama, Jun; Ishi, Futoshi; Yamazaki, Shunpei, Information processing system.

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44. Kawasaki Yuji,JPX ; Koyama Jun,JPX ; Ishi Futoshi,JPX ; Yamazaki Shunpei,JPX, Information processing system for audio and visual transmission system.

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45. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Instant message contact management in a contact center.

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46. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Instant message contact management in a contact center.

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47. Vitale, John M.; Morris, Stuart, Intelligent call management and redirection.

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48. Vitale, John M.; Morris, Stuart, Intelligent call management and redirection.

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49. Kalavar, Rajeev P., Intent based skill-set classification for accurate, automatic determination of agent skills.

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50. Wasilewski, Anthony J., Interactive information services system and associated method for capturing transaction data.

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51. Wasilewski,Anthony J., Interactive information services system and associated method for facilitating purchasing transactions.

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52. Nel,Pierre H., Interactive system for and method of performing financial transactions from a user base.

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53. Pierre H. Nel ZA, Interactive system for and method of performing financial transactions from a user base.

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54. Gampper, James Michael, Internet data access acknowledgment applet and method.

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55. Flockhart, Andrew D.; Steiner, Robert C., Mechanism for multisite service state description.

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56. Davis, Sheldon; Steiner, Robert, Mechanism for status and control communication over SIP using CODEC tunneling.

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57. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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58. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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59. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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60. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.

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61. Steinberg,Eran; Prilutsky,Yury, Method and apparatus for controlled camera useability.

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62. Flockhart, Andrew D.; Howell, Christopher Robinson; Mathews, Eugene P.; Romero, Chadwick Joseph, Method and apparatus for global call queue in a global call center.

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63. Kiefhaber, Sarah H.; Kohler, Joylee; Paddock, Henry R., Method and apparatus for identifying related contacts.

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64. Flockhart, Andrew D.; Roybal, Larry John; Steiner, Robert C., Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal.

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65. Flockhart, Andrew; Taylor, John Z.; Mathews, Eugene P., Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization.

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66. Mullen, David Clarence, Method and apparatus to forecast the availability of a resource.

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67. Katis, Thomas, Method and system for co-branding an electronic payment platform such as an electronic wallet.

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68. Novak,Robert E.; Okamoto,James K.; Christensen,Kory D., Method and system for distributing personalized editions of media programs using bookmarks.

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69. Novak,Robert E.; Okamoto,James K.; Christensen,Kory D., Method and system for distributing personalized editions of media programs using bookmarks.

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70. Tarpo,James L.; Buchman,Jeffrey A., Method and system for testing spas.

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71. Schultheiss Christopher J., Method and systems for providing audio and video telephone communications using a personal computer and a television.

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72. Michaelis, Paul Roller, Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources.

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73. Petite, Thomas D.; Huff, Richard; Aldoretta, David P., Method for communicating in dual-modes.

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74. Hackbarth, Jr., Kenneth R.; Jenson, Murray; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Zanoni, David, Method for discovering problem agent behaviors.

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75. Raja, Moiz, Method to make a discussion forum or RSS feed a source for customer contact into a multimedia contact center that is capable of handling emails.

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76. Schultheiss Christopher J., Methods and systems for providing audio and video telephone communications using a personal computer and a television.

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77. Schultheiss, Christopher J.; Cutler, Todd D., Methods and systems for providing information to a plurality of set-top boxes via a personal computer using set-top box identifiers.

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78. Schultheiss Christopher J., Methods and systems for providing information to a television using a personal computer.

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79. Schultheiss, Christopher J.; McCafferty, Michael A.; Cutler, Todd D.; Sunkavalli, Sreekrishna V., Methods and systems for providing television related services via a networked personal computer.

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80. Sines, Randy D.; Gregory, Randy A., Methods for purchases using customer computer.

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81. Sines, Randy D.; Gregory, Randy A., Methods for secure internet purchases.

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82. Petite, Thomas David; Huff, Richard M, Mobile inventory unit monitoring systems and methods.

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83. Joao,Raymond Anthony, Monitoring apparatus and method.

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84. Petite,Thomas D., Multi-function general purpose transceiver.

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85. Flockhart, Andrew D.; Hackbarth, Kenneth R.; Hemm, Thomas L.; Kiefhaber, Sarah Hildebrandt; Kohler, Joylee E.; Olmsted, Gary Edward; Ziobro, Jill B., Multi-tasking tracking agent.

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86. Cyriac, Shaiju Kurian; D'Angelo, Diana Messano; Das, Sreerupa; Hill, Bruce Wallace; Leck, William Curtis, Next agent available notification.

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87. Hymus, Francis C.; Michaelis, Paul Roller; Windhausen, Richard Alan, Packet headers as a trigger for automatic activation of special-purpose softphone applications.

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88. Lin, Ching-Yi, Phone appliance with display screen and methods of using the same.

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89. Wu Siu-Wai ; Patel Jay R. ; Nemiroff Robert ; Shumate John, Pixel adaptive noise reduction filter for digital video.

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90. Lavian, Tal; Or-Bach, Zvi, Portable universal communication device.

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91. Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Post-termination contact management.

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92. Boyer,David G.; Cartwright,Sally; Harkreader,Susan K.; Hemm,Thomas L.; Kohler,Joylee; Seligmann,Doree Duncan, Presence awareness agent.

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93. Flockhart, Andrew D.; Foster, Robin H.; Mathews, Eugene P.; Ross, Jill K.; Taylor, John Z.; Thomson, Rodney A., Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills.

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94. Snyder, Robert; Taylor, Robin D., Provide a graceful transfer out of active wait treatment.

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95. Hertrich James P., Rapid update video link.

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96. Geist, Marc; Paddock, Henry; Tendick, Pat, Real-time detective.

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97. Olson, Jeffrey J., Report database dependency tracing through business intelligence metadata.

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98. Flockhart, Andrew D.; Hull, Richard B.; Anderson, Gregory L.; Kumar, Bharat; Irwig, Kevin George, Routing based on the contents of a shopping cart.

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99. Petite,Thomas David, Smoke detection methods, devices, and systems.

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100. Petite,Thomas D.; Davis,James, System and method for communicating with a remote communication unit via the public switched telephone network (PSTN).

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101. Davis, James; Petite, Thomas D., System and method for controlling communication between a host computer and communication devices associated with remote devices in an automated monitoring system.

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102. Dennis, Charles L., System and method for controlling financial transactions over a wireless network.

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103. Dennis, Charles L., System and method for controlling financial transactions over a wireless network.

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104. Dennis, Charles L., System and method for controlling financial transactions over a wireless network.

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105. Dennis, Charles L., System and method for controlling financial transactions over a wireless network.

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106. Dennis,Charles L., System and method for controlling financial transactions over a wireless network.

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107. Lee, Anne Yin-Fee; Martin, Ronald Bruce, System and method for delivering video products to a subscriber unit.

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108. Petite, Thomas D.; Huff, Richard; Aldoretta, David P.; Stevens, Candida, System and method for monitoring remote devices with a dual-mode wireless communication protocol.

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109. Petite, Thomas David; Huff, Richard M; Aldoretta, David P; Stevens, Candida, System and method for monitoring remote devices with a dual-mode wireless communication protocol.

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110. Terrill, Chris S.; Kirby, Todd W., System and method for providing a certified photograph in a network environment.

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111. Terrill, Chris S.; Kirby, Todd W., System and method for providing a certified photograph in a network environment.

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112. Bonilla, Francisco J.; Dubey, Sharmistha; Woodby, Jr., Stanley E., System and method for providing a near matches feature in a network environment.

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113. Terrill, Chris S.; Kirby, Todd W., System and method for providing a search feature in a network environment.

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114. Terrill, Chris S.; Kirby, Todd W., System and method for providing a search feature in a network environment.

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115. Terrill, Chris S.; Kirby, Todd W., System and method for providing a system that includes on-line and off-line features in a network environment.

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116. Bonilla, Francisco J.; Dubey, Sharmistha; Ginsberg, Amanda W.; Moore, James C.; Presz, III, Walter M.; Rothrock, Clark T.; Fisher, Helen E., System and method for providing enhanced matching based on personality analysis.

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117. Drennan, Ricky J.; Dubey, Sharmistha; Ginsberg, Amanda W.; Roberts, Anna M.; Smith, Marty L.; Woodby, Jr., Stanley E., System and method for providing enhanced matching based on question responses.

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118. Terrill, Chris S.; Kirby, Todd W., System and method for providing enhanced questions for matching in a network environment.

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119. Terrill, Chris S.; Kirby, Todd W., System and method for providing enhanced questions for matching in a network environment.

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120. Petite, Thomas David, System and method for transmitting an emergency message over an integrated wireless network.

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121. Petite, Thomas David, System and method for transmitting an emergency message over an integrated wireless network.

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122. Petite, Thomas David, System and method for transmitting an emergency message over an integrated wireless network.

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123. Petite,Thomas D., System and method for transmitting an emergency message over an integrated wireless network.

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124. Petite, Thomas D., System and method for transmitting pollution information over an integrated wireless network.

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125. Petite, Thomas D., System and method for transmitting pollution information over an integrated wireless network.

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126. Petite, Thomas David, System and method for transmitting pollution information over an integrated wireless network.

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127. Petite,Thomas D., System and method for transmitting pollution information over an integrated wireless network.

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128. Lavian, Tal; Or-Bach, Zvi, Systems and methods for communicating with an interactive voice response system.

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129. Petite, Thomas D., Systems and methods for controlling communication between a host computer and communication devices.

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130. Petite, Thomas David, Systems and methods for controlling communication between a host computer and communication devices.

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131. Petite, Thomas David, Systems and methods for controlling communication between a host computer and communication devices.

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132. Petite,Thomas D.; Davis,James, Systems and methods for enabling a mobile user to notify an automated monitoring system of an emergency situation.

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133. Brownrigg, Edwin B., Systems and methods for facilitating wireless network communication, satellite-based wireless network systems, and aircraft-based wireless network systems, and related methods.

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134. Brownrigg, Edwin B., Systems and methods for facilitating wireless network communication, satellite-based wireless network systems, and aircraft-based wireless network systems, and related methods.

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135. Petite, Thomas D., Systems and methods for monitoring and controlling remote devices.

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136. Petite, Thomas D., Systems and methods for monitoring and controlling remote devices.

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137. Petite, Thomas David, Systems and methods for monitoring and controlling remote devices.

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138. Petite, Thomas David; Huff, Richard M, Systems and methods for monitoring and controlling remote devices.

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139. Petite, Thomas David; Huff, Richard M., Systems and methods for monitoring and controlling remote devices.

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140. Petite, Thomas D., Systems and methods for monitoring conditions.

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141. Petite, Thomas D., Systems and methods for monitoring conditions.

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142. Petite, Thomas David, Systems and methods for monitoring conditions.

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143. Petite, Thomas David; Huff, Richard M, Systems and methods for monitoring vehicle parking.

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144. Petite, Thomas David, Systems and methods for providing emergency messages to a mobile device.

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145. Petite, Thomas David, Systems and methods for providing emergency messages to a mobile device.

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146. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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147. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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148. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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149. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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150. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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151. Lavian, Tal; Or-Bach, Zvi, Systems and methods for visual presentation and selection of IVR menu.

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152. Or-Bach, Zvi; Lavian, Tal, Systems and methods for visual presentation and selection of IVR menu.

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153. Or-Bach, Zvi; Lavian, Tal, Systems and methods for visual presentation and selection of IVR menu.

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154. Or-Bach, Zvi; Lavian, Tal, Systems and methods for visual presentation and selection of IVR menu.

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155. Or-Bach, Zvi; Lavian, Tal, Systems and methods for visual presentation and selection of IVR menu.

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156. Or-Bach, Zvi; Lavian, Tal, Systems and methods for visual presentation and selection of IVR menu.

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157. Thomas D. Petite, Systems for requesting service of a vending machine.

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158. Mazza, Bruce P.; Michaelis, Paul Roller, Telephone-based user interface for participating simultaneously in more than one teleconference.

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159. Arora, Sanjay, Time-based work assignments in automated contact distribution.

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160. Boyer,David G.; Cartwright,Sally; Harkreader,Susan K.; Hemm,Thomas L.; Kohler,Joylee; Seligmann,Doree Duncan, Topical dynamic chat.

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161. Eicholz, Alan David; Flockhart, Andrew D.; Christensen, Tore; Sobus, Katherine Anthony, Training optimizer for contact center agents.

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162. Joao,Raymond Anthony; Bock,Robert Richard, Transaction security apparatus.

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163. Joao, Raymond Anthony, Transaction security apparatus and method.

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164. Joao, Raymond Anthony, Transaction security apparatus and method.

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165. Joao, Raymond Anthony, Transaction security apparatus and method.

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166. Petite,Thomas D., Transmitter for accessing automated financial transaction machines.

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167. Bland, Michael Alan; Burgin, Daniel K., Treatment of web feeds as work assignment in a contact center.

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168. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Using true value in routing work items to resources.

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169. Joao, Raymond Anthony, Vehicle operator and/or occupant information apparatus and method.

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170. Read Christopher Jensen ; Bessel David, Video telephony system with hold program.

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171. Flockhart, Andrew D.; Harris, Michael Joseph, Wait time prediction arrangement for non-real-time customer contacts.

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172. Harkreader, Susan K.; Uba, Gene Masaru, Waiting but not ready.

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173. Petite,Thomas D., Wireless communication networks for providing remote monitoring of devices.

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174. Petite, David, Wireless network protocol system and methods.

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175. Petite, David, Wireless network protocol systems and methods.

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176. Brownrigg, Edwin B.; Wilson, Thomas W., Wireless network system and method for providing same.

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177. Brownrigg, Edwin B.; Wilson, Thomas W., Wireless network system and method for providing same.

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178. Brownrigg, Edwin B.; Wilson, Thomas W., Wireless network system and method for providing same.

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