초록 ▼

To provide a complete picture of the calling pattern of calls placed to a destination entity which permits the destination entity's routing plan to be adequately administered, a) information is collected about all call attempts to particular, specified dialed numbers even before they are switch rout

To provide a complete picture of the calling pattern of calls placed to a destination entity which permits the destination entity's routing plan to be adequately administered, a) information is collected about all call attempts to particular, specified dialed numbers even before they are switch routed, including even calls terminated before a network control point (NCP) returns instructions as to where to route the call and, if applicable, after they are rerouted and b) the collected information is periodically delivering as it becomes available, for use by the destination entity, without requiring the calls being monitored to have been terminated. Thus, for example, information is collected about calls being held by the NCP in a queue even before the calls are NCP routed. The collected information also includes information for calls that were never routed, because they were terminated before routing, independent of whether they were placed in a queue. If applicable, additional information is collected about the rerouting of those calls that are rerouted. Additionally, information is collected concerning the performance of a network control point, including information on queue performance and routing location selection performance.

대표청구항 ▼

[ We claim:] [1.] A method for use in monitoring call attempts processed by the network of an interexchange carrier in which the switches of said network route said call attempts in response to received instructions, the method characterized by the steps of:collecting, at a call data processor of sa

[ We claim:] [1.] A method for use in monitoring call attempts processed by the network of an interexchange carrier in which the switches of said network route said call attempts in response to received instructions, the method characterized by the steps of:collecting, at a call data processor of said interexchange carrier, information relating to call attempts placed to at least one destination entity, said collecting being performed for each respective one of said call attempts prior to any routing of it by any of said switches; andperiodically supplying to said destination entity information relating to call attempts placed to said at least one destination entity as it is collected without waiting for the termination of said call attempts, said supplying being independent of said call attempts for which said information is collected in said collecting step and said supplied information including at least a portion of said information collected in said collecting step.