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System for routing electronic mails 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • G06F-013/00
출원번호 US-0795680 (1997-02-06)
발명자 / 주소
  • Miloslavsky Alec
출원인 / 주소
  • Genesys Telecommunications Laboratories, Inc.
대리인 / 주소
    Boys
인용정보 피인용 횟수 : 266  인용 특허 : 64

초록 ▼

A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information e

대표청구항 ▼

[ What is claimed is:] [1.] A system for routing electronic mail (e-mail) to one of a plurality of support persons in a processing center, each of said support persons having a skill set suitable for responding to a certain type of e-mails, the system comprising:an e-mail server for receiving said e

이 특허에 인용된 특허 (64)

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