초록 ▼

Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR functions using voice templates. An inter

Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.

대표청구항 ▼

[ What is claimed is:] [9.] A method of implementing an interactive voice mail/voice response (IVR) system on a personal computer ("PC") connected to a telephone line, the method comprising the steps of:creating a script for implementing a user-specified set of IVR functions, said script comprising

[ What is claimed is:] [9.] A method of implementing an interactive voice mail/voice response (IVR) system on a personal computer ("PC") connected to a telephone line, the method comprising the steps of:creating a script for implementing a user-specified set of IVR functions, said script comprising a plurality of records each having a template associated therewith;for each of said records, automatically splitting a text representation of said associated template into template elements and searching a database to find said template elements;for each of said template elements, assigning a type to said template element, said type defining characteristics of said template element; andfor each of said template elements, storing a text representation of and an audio file associated with said template element in said database;testing each of said template elements; andresponsive to said testing, for each of said tested template elements, displaying a list of template elements similar to said tested template element and responsive to user selection of one of said displayed template elements, substituting said selected template element for said tested template element in said script.