초록 ▼

A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an

A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage. The call processing system also includes a validation system, a billing system, a distribution system, and a fraud detection and prevention system. The validation system is used to validate call information to determine whether the call can be placed. The billing system determines rates for calls and calculates the cost of completed calls. The distribution system distributes changes that are made to a master database to the appropriate slave database. The fraud detection and prevention system monitors originating and in-process calls to detect and possibly prevent possible fraudulent uses of phone services and systems. A client interface is provided to facilitate communications among applications and DEF records are used to define specific call processing actions.

대표청구항 ▼

[ What is claimed is:] [1.] A system for call processing in an operator console, comprising:means for receiving operator control data for a call, said operator control data comprising a base process number and a data record number;means for retrieving a data record identified by said data record num

[ What is claimed is:] [1.] A system for call processing in an operator console, comprising:means for receiving operator control data for a call, said operator control data comprising a base process number and a data record number;means for retrieving a data record identified by said data record number; andmeans for executing a base process identified by said base process number to process said call, wherein said base process is a process template that identifies steps to be followed by the operator console in processing said call, said base process being coded to look for information within said data record that indicates how said call should be processed by said base process.