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[미국특허] Method and system for determining and using multiple object states in a computer telephony integration system 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-003/00
  • H04M-003/42
출원번호 US-0786817 (1997-01-21)
발명자 / 주소
  • Turovski Oleg
출원인 / 주소
  • Genesys Telecommunications Laboratories, Inc.
대리인 / 주소
    Boys
인용정보 피인용 횟수 : 81  인용 특허 : 61

초록 ▼

A method for a reporting application to flexibly report the status of an entity in a call center to a requesting application is provided. The entity could be in one or more states. Examples of an entity are a directory number, an agent, a group, a routing point, and an agent place. The requesting ap

대표청구항 ▼

[ What is claimed is:] [1.] A method for reporting status of an entity in the physical environment of a call center comprising the steps of:a) monitoring by a reporting application the active states of an entity having a plurality of possible object states;b) providing, by a requesting application,

이 특허에 인용된 특허 (61) 인용/피인용 타임라인 분석

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이 특허를 인용한 특허 (81) 인용/피인용 타임라인 분석

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