IPC분류정보
국가/구분 |
United States(US) Patent
등록
|
국제특허분류(IPC7판) |
|
출원번호 |
US-0886485
(1997-07-01)
|
우선권정보 |
GB-0024894 (1996-11-29) |
발명자
/ 주소 |
- Eaton Morag M.,GBX
- Horn David,GBX
- Cranston Ian A.,GBX
- Ambler Stephen,GBX
|
출원인 / 주소 |
|
대리인 / 주소 |
|
인용정보 |
피인용 횟수 :
57 인용 특허 :
4 |
초록
▼
A customer (80) can request and receive a financial service through any of a number of channels (82,83,84,85,86,87), each connected to channel-specific hardware, respectively a digital telephone (92), an ATM (93), a branch office (94), a branch sales office (99), a self service sales terminal (95),
A customer (80) can request and receive a financial service through any of a number of channels (82,83,84,85,86,87), each connected to channel-specific hardware, respectively a digital telephone (92), an ATM (93), a branch office (94), a branch sales office (99), a self service sales terminal (95), a home banking PC (96) and an interactive television (97). Each service channel is connected through an integrated channel manager (100) to business operations means including a transaction processing host computer (112), a cheque processor (113), a relationship database manager (114), a financial call center (115), and an external financial database (111). The ICM 100 provides interfaces for each channel and each business operation means so far as the channel-specific and business operation-specific aspects are concerned, and also runs a number of business application services (142, 144, 146, 148), such as a balance inquiry service, which can interface with any channel and any business operation means independently of any channel-specific or operation-specific requirements.
대표청구항
▼
[ What is claimed is:] [1.] A multi-transaction services system comprising:a plurality of service request and supply channels, each channel including channel-specific hardware and software;at least one operation means including operation-specific hardware and software; andan integrated channel manag
[ What is claimed is:] [1.] A multi-transaction services system comprising:a plurality of service request and supply channels, each channel including channel-specific hardware and software;at least one operation means including operation-specific hardware and software; andan integrated channel manager connected between the channels and the operation means, the integrated channel manager having (i) a first interface layer for interfacing the channel-specific components of each channel, (ii) a second interface layer for interfacing the operation means, and (iii) a third interface layer between the first and second interface layers and including at least one application service connectable to any channel in a channel-independent manner for performing one or more channel-independent functions using data supplied by the operations means, wherein the operations means is unaware of the function being performed by application service.
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