초록 ▼

A remote monitoring system automatically communicates system diagnostic information from a monitored computer system to a remote service center at regular intervals. The remote monitoring system includes a plurality of monitored computers at a first location coupled together by a network. One of the

A remote monitoring system automatically communicates system diagnostic information from a monitored computer system to a remote service center at regular intervals. The remote monitoring system includes a plurality of monitored computers at a first location coupled together by a network. One of the monitored computers is a master and others of the monitored computers are slaves coupled to the master. The monitored computers store system diagnostic information resulting from execution of diagnostic programs. The diagnostic information from the slaves is collected at a memory location accessible by the master before the diagnostic information from all of the monitored computers is communicated to the remote monitoring computer at the second location. The remote monitoring computer receives the diagnostic information at predetermined intervals. The received diagnostic information is incorporated into a searchable database.

대표청구항 ▼

[ What is claimed is:] [1.] A remote monitoring system comprising:a monitored computer system including a plurality of monitored computers coupled together by a network;stored diagnostic information relating to each of the monitored computers resultant from periodic execution of diagnostic programs

[ What is claimed is:] [1.] A remote monitoring system comprising:a monitored computer system including a plurality of monitored computers coupled together by a network;stored diagnostic information relating to each of the monitored computers resultant from periodic execution of diagnostic programs stored on computer readable media accessible by each of the monitored computers; anda remote monitoring computer system communicatively coupled to receive the stored diagnostic information from the monitored computers at a programmable periodic interval; wherein one of the monitored computers is a master and others of the monitored computers are slaves, the diagnostic information resulting from execution of the diagnostic programs on the slaves being provided to the master before the diagnostic information is communicated to the remote monitoring system.