[특허]Apparatus and methods for coordinating telephone and data communications

[미국특허] Apparatus and methods for coordinating telephone and data communications 원문보기

IPC분류정보
국가/구분	United States(US) Patent 등록
국제특허분류(IPC7판)	H04M-011/00
출원번호	US-0594628 (1996-02-02)
발명자 / 주소	Miloslavsky Alec
출원인 / 주소	Genesys Telecommunications Laboratories, Inc.
대리인 / 주소	Boys
인용정보	피인용 횟수 : 236 인용 특허 : 69

초록 ▼

A telephony call center system comprises an Internet connection adapted for receiving data from a WEB server, the data originating from the computer platform of a person browsing the Internet, including data identifying the browsing person, such as a telephone number, and indicating to the WEB server a desire of the browsing person to communicate with an agent at the call center. The communication desired may be (a) a request for an agent at the call center to receive a telephone call from a browsing person, or (b) a request for a call to be placed to the browsing person from the call center. In both (a) and (b) the practical result is a telephone conference between the browsing person and an agent at the call center. In the first instance (a), in response to the data from the WEB server to the call center, the call center provides to the WEB server, for transfer to the browsing person via the Internet, a telephone number of a routing point at the call center. The call center selects an agent and initiates a watch for an arriving call from the browsing person. On arrival of the call, it is switched to the selected agent. In the other instance (b), in response to the data, the call center enters the browsing person's telephone number to a dialer and, when the dialer completes a call to the browsing person, switches the call to a selected agent.

대표청구항 ▼

[ What is claimed is:] [5.] In a system comprising a presentation server connected to a wide area network (WAN) and adapted to present a hosted interactive presentation to a customer also connected to the wide area network, a method for providing a voice telephony connection separate from the wide area network between the customer and an agent, and for coordinating the voice connection with transmission of the presentation to the agent, the method comprising steps of:(a) upon an input to the interactive presentation by the customer, requesting the voice connection be established, the request sent via a data link from the presentation server to a CTI server at a CTI-enhanced call center, the CTI server connected to a telephony switch having a trunk line and plural agent stations each with a telephone connected to the telephony switch;(b) selecting one of the plural agent stations to interface with the customer on the voice connection;(c) establishing the voice connection with the customer via the trunk by returning a telephone number of a routing point at the telephony switch to the presentation server for transfer via the WAN to the customer;(d) receiving at the routing point a telephony call from the customer, switching the established call to the selected agent; and(e) transmitting the presentation via the data link to a computer at the selected agent station.

이 특허에 인용된 특허 (69) 인용/피인용 타임라인 분석

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Combar,Curtis T.; Devine,Carol Y.; Flentje,William P.; Pfister,Robert A., Integrated proxy interface for web based data management reports.
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Devine, Carol Y.; Dollar, Tammy E.; Munguia, Wayne J.; Schwarz, Edward, Integrated proxy interface for web based report requester tool set.
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Delano, P. Alex; Devine, Carol Y.; Hall, Robert W.; Pfister, Robert A.; Venn, Garrison M., Integrated proxy interface for web based telecommunication toll-free network management using a network manager for downloading a call routing tree to client.
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Curtis T. Combar ; Robert A. Pfister, Integrated proxy interface for web based telecommunications management tools.
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Barry,B. Reilly; Chodoronek,Mark A.; DeRose,Eric; Gonzales,Mark N.; James,Angela R.; Levy,Lynne; Tusa,Michael, Integrated systems for providing communications network management services and interactive generating invoice documents.
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Kikinis, Dan, Integrating SIP control messaging into existing communication center routing infrastructure.
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Sylvain, Dany, Interactive web interface for interactive voice response.
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Swartz,Robert, Internet controlled telephone system.
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Swartz,Robert, Internet controlled telephone system.
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Werve, Timothy P.; Williams, Laird C.; Hollatz, Michael C., Internet web site with audio interconnect and automatic call distributor.
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Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment.
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Vassar, C. Philip; Keeler, Kenneth L.; Itkis, Dimitriy, Method and apparatus for a distributed call servicing community.
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Chack, Michael A., Method and apparatus for communicating information.
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Hanhan, Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.
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Hanhan, Musa, Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure.
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Simon Cutting ; Raechel Crosby, Method and apparatus for equitable call delivery.
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Mirashrafi,Mojtaba; Elliott,John D.; Buondonno,Michael F.; Keeler,Kenneth L.; Pirkl,Keith A.; Simon,Al J.; Taylor,George L.; Zuber,Mark D.; Sponaugle,Jeffrey B., Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer.
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Narain, Alfredo Jose; Angel, German; Wilson, Michael Anthony, Method and apparatus for establishing communications with a remote node on a switched network based on hypertext calling received from a packet network.
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Narain, Alfredo Jose; Angel, German; Wilson, Michael Anthony, Method and apparatus for establishing communications with a remote node on a switched network based on hypertext calling received from a packet network.
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Narain, Alfredo José; German, Angel; Wilson, Michael Anthony, Method and apparatus for establishing communications with a remote node on a switched network based on hypertext calling received from a packet network.
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Khouri, Joseph F.; Mack, Michael L.; Sinha, Gautam, Method and apparatus for establishing connections.
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Deryugin, Vladimir N.; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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Deryugin, Vladimir N.; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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Deryugin, Vladimir Neil; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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Deryugin, Vladimir; Giacomini, Patrick; Makagon, Petr; Ryabchun, Andriy; Anisimov, Nikolay, Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center.
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O'Neal,Stephen C.; Terry,G. Alex, Method and apparatus for network independent initiation of telephony.
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Light, Elliott D.; Roberts, Jon L., Method and apparatus for obtaining telephone status over a network.
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Faber, Scott; Hirson, Ron; Altberg, Henrik Axel Ebbe; Van der Linden, Sean David, Method and apparatus for prioritizing a listing of information providers.
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Khouri, Joseph F.; Mack, Michael L.; Sinha, Gautam, Method and apparatus for processing a telephone call.
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Lockhart, Stanford Wayne, Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network.
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Faber, Scott; Van der Linden, Sean, Method and apparatus for providing group calls via the internet.
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Grigory Shenkman ; Alec Miloslavsky, Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center.
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Kirsch, Steven T.; Lindblad, Christopher J., Method and apparatus for redirection of server external hyper-link references.
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Kirsch, Steven T.; Lindblad, Christopher J., Method and apparatus for redirection of server external hyper-link references.
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Wong, Daric; Faber, Scott; Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Halstead, Mark, Method and apparatus to allocate and recycle telephone numbers in a call-tracking system.
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Wong, Daric; Faber, Scott; Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Halstead, Mark Arthur Buchler, Method and apparatus to allocate and recycle telephone numbers in a call-tracking system.
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Wong,Daric; Faber,Scott; Agarwal,Anuj; Ahuja,Nitin; Altberg,Ebbe; Halstead,Mark, Method and apparatus to allocate and recycle telephone numbers in a call-tracking system.
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Wong, Daric; Faber, Scott; Altberg, Ebbe; Halstead, Mark; Hirson, Ron, Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system.
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Faber, Scott; Barach, Marc; Somorjai, John; Altberg, Henrik Axel Ebbe; Fordyce, Michael; Hickson, Chris; Hirson, Ron; Van der Linden, Sean David, Method and apparatus to provide pay-per-call advertising and billing.
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Altberg,Ebbe; Barach,Marc; Faber,Scott; Fordyce,Michael; Hickson,Chris; Hirson,Ron; Somorjai,John; Van Der Linden,Sean, Method and apparatus to provide pay-per-call performance based advertising.
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Altberg, Ebbe; Barach, Marc; Faber, Scott; Fordyce, Michael; Hickson, Chris; Hirson, Ron; Somorjai, John; Van Der Linden, Sean, Method and apparatuses for offline selection of pay-per-call advertisers.
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Dezonno Anthony J. ; Quayle William R., Method and system for establishing voice communications using a computer network.
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Dezonno, Anthony J.; Quayle, William R., Method and system for establishing voice communications using a computer network.
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Henderson, Donnie; Millen, David, Method and system for facilitating call-related activities.
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Paterik,Thomas L.; Cope,Warren B.; Kreamer,Michael C.; Brown,Lori Lynne, Method and system for operating interactive voice response systems tandem.
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Faber, Scott; Van Der Linden, Sean; McKenna, Patrick; Chen, Peter, Method and system to connect consumers to information.
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Jacob,Karl; Faber,Scott; Van der Linden,Sean, Method and system to connect consumers to information.
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Lauffer, Randall B., Method and system to connect consumers to information.
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Lauffer, Randall B., Method and system to connect consumers to information.
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Lauffer,Randall B., Method and system to connect consumers to information.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method for accessing a digital network by way of one or more Internet service providers.
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Hollatz, Frank; Schmidt, Christian; Ungruh, Joachim; Jugel, Alfred; Bhavsar, Umesh; Lindenthal, Andreas; Lange, Thomas, Method for handling telephone calls via at least one telephone network using the internet.
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Anisimov, Nikolay; Makagon, Petr; Ristock, Herbert Willi Artur; Anderson, David; Leonard, Colin Michael; Zhang, Yi; Teryoshin, Vitaliy, Method for implementing and executing communication center routing strategies represented in extensible markup language.
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Gmuender, John Everett; Selgas, Thomas Drennan; Massing, Michael Brian, Method for providing a network address.
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Collins, Kevin T., Method for providing consolidated specification and handling of multimedia call prompts.
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Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A.; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method for routing transactions between internal and external partners in a communication center.
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Beck, Christopher Clemmett Macleod; Berke, Jonathan Michael; Johnstone, Joel A; Mitchell, Robin Marie; Powers, James Karl; Sidell, Mark Franklin; Knuff, Charles Dazler, Method for routing transactions between internal and external partners in a communication center.
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Boehm,Markus, Method for signaling and processing incoming calls for a call center.
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Kamen, Vladimir, Method for telephony call blending.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method of accessing a selected network.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method of connecting a user to a network.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method of modifying a toolbar.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method of modifying a toolbar.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, Method of obtaining a network address.
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Bluestein, Jared; Dezonno, Anthony; Power, Mark J.; Venner, Kenneth; Martin, James F.; Hymel, Darryl; Shambaugh, Craig R.; Williams, Laird C., Method of providing background and video patterns.
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Satoshi Odamura JP, Method of storing and transmitting markup language documents in a mobile radio communications system.
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Jacob, Karl; Halstead, Mark; Lurie, Steven, Method, apparatus and system for marketing, delivering, and collecting payment for information.
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Trossen, Dirk; Pavel, Dana, Method, system and computer program to enable querying of resources in a certain context by definition of SIP even package.
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Shafiee,Mohammad Reza; Subramanian,Sankar, Methods and apparatus for providing agent controlled synchronized browsing at a terminal.
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Shafiee,Mohammad Reza; Subramanian,Sankar, Methods and apparatus for providing agent controlled synchronized browsing at a terminal.
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Shafiee, Mohammad Reza; Subramanian, Sankar, Methods and apparatus for providing live agent assistance.
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Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Faber, Scott; Halstead, Mark Arthur Buchler; Van Der Linden, Sean, Methods and apparatuses for delivery of advice to mobile/wireless devices.
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Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Faber, Scott; Halstead, Mark Arthur Buchler; Van der Linden, Sean, Methods and apparatuses for delivery of advice to mobile/wireless devices.
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Altberg, Ebbe; Barach, Marc; Faber, Scott; Fordyce, Michael; Hickson, Chris; Hirson, Ron; Somorjai, John; Van der Linden, Sean, Methods and apparatuses for geographic area selections in pay-per-call advertisement.
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Altberg,Ebbe; Barach,Marc; Faber,Scott; Fordyce,Michael; Hickson,Chris; Hirson,Ron; Somorjai,John; Van der Linden,Sean, Methods and apparatuses for offline selection of pay-per-call advertisers.
상세보기
Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Faber, Scott; Halstead, Mark Arthur Buchler; Van Der Linden, Sean, Methods and apparatuses for pay-per-call advertising in mobile/wireless applications.
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Agarwal,Anuj; Ahuja,Nitin; Altberg,Ebbe; Faber,Scott; Halstead,Mark Arthur Buchler; Van der Linden,Sean, Methods and apparatuses for pay-per-call advertising in mobile/wireless applications.
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Agarwal,Anuj; Ahuja,Nitin; Altberg,Ebbe; Faber,Scott; Halstead,Mark Arthur Buchler; Van der Linden,Sean, Methods and apparatuses for pay-per-call advertising in mobile/wireless applications.
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Ho, Kelvin; Hirson, Ron; Altberg, Ebbe; Faber, Scott, Methods and apparatuses for sorting lists for presentation.
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Ho, Kelvin; Hirson, Ron; Altberg, Ebbe; Faber, Scott, Methods and apparatuses for sorting lists for presentation.
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Ho, Kelvin; Hirson, Ron; Altberg, Ebbe; Faber, Scott, Methods and apparatuses for sorting lists for presentation.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van der Linden, Sean, Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications.
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Jain, Mehul; Faber, Scott; Ahuja, Nitin; Agarwal, Anuj; Van Der Linden, Sean; Altberg, Ebbe; Hirson, Ron, Methods and apparatuses to track information using call signaling messages.
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Jacob,Karl; Faber,Scott; Van der Linden,Sean, Methods and systems to connect consumers to information.
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Watanabe, Timothy; Poray, Kenneth; So, Craig; Menda, Ryan, Multi channel, automated communication and resource synchronization.
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Neyman, Igor; Barskyy, Myhailo; Miloslavsky, Alec; Bondarenko, Oleg; Issayev, Valeriy; Petrov, Andrei; Karpenko, Pavel; Smelik, Alex; Volguin, Alexander; Ostapchuk, Yuri; Livshits, Boris; Dadgar, Hamid, Personal desktop router.
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Kurganov, Alexander, Personal voice-based information retrieval system.
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Kurganov, Alexander, Personal voice-based information retrieval system.
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Hemm, Thomas L.; Kohler, Joylee E.; Thomson, Rodney A., Post-termination contact management.
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Stewart R Witchalls GB, Processing device network.
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Witchalls,Stewart R, Processing device network.
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Das, Swapan, Remote communication device call origination using a data channel communication path.
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Das, Swapan, Remote communication device call origination using a data channel communication path.
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Melideo, John, Reverse billing in online search.
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Melideo, John, Reverse billing in online search.
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Kurganov, Alexander; Zhukoff, Valery, Robust voice browser system and voice activated device controller.
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Kurganov, Alexander; Zhukoff, Valery, Robust voice browser system and voice activated device controller.
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Kurganov, Alexander; Zhukoff, Valery, Robust voice browser system and voice activated device controller.
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McCormack, Tony; D'Arcy, Paul; Hession, Patrick, Routing of web-based contacts.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure customer interface for Web based data management.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure customer interface for web based data management.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure customer interface for web based data management.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure server architecture for Web based data management.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure server architecture for web based data management.
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Devine, Carol Y.; Shifrin, Gerald A.; Shoulberg, Richard W., Secure server architecture for web based data management.
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Devine,Carol Y; Shifrin,Gerald A; Shoulberg,Richard W, Secure server architecture for web based data management.
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Socaciu, Michael V., Signaling system and method to connect idle internet end stations with application in internet telephony.
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Koch, Robert A.; Caldwell, Hamish M., Simultaneous visual and telephonic access to interactive information delivery.
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Koch, Robert A.; Caldwell, Hamish M., Simultaneous visual and telephonic access to interactive information delivery.
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Paatero,Lauri; Lindholm,Christian, Skins for mobile communication devices.
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Flege,Ernst; Pignitter,Manfred, Switching system with separate control connection to remote branch exchanges.
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Steven C. Becker ; Christine S. Chaney ; Shaun McNerney, System and method for a network-based call continuation service.
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Cobbett, Michael; Duffin, Paul Andrew; Jepson, Raymond; Smith, Samuel, System and method for adding internet functionality to a telephone call.
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Lurie, Steven, System and method for an online speaker patch-through.
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Lurie,Steven, System and method for an online speaker patch-through.
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Light,Elliott D.; Roberts,Jon L., System and method for determining the status of a telephone in a packet switched network.
상세보기
Baker, Daniel; Dezonno, Anthony J.; Shambaugh, Craig R., System and method for distributing customer contacts.
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Light, Elliott D.; Roberts, Jon L., System and method for obtaining a status of an authorization device over a network.
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Dezonno,Anthony J.; Fechalos,William, System and method for predictive contacts.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean; Lyon, Ben Harris; Manca, Paul G., System and method for providing advertisement.
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Selgas, Thomas Drennan; Massing, Michael Brian; Gmuender, John Everett, System and method of accessing a network by way of different service providers.
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Emerson, Derek J; Brockbank, Robert G, System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal.
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Van Der Linden, Sean; Faber, Scott; Halstead, Mark; Altberg, Ebbe, System and method to merge pay-for-performance advertising models.
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Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.
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Anisimov, Nikolay; Sayko, Vyacheslav; Teryoshin, Vitaliy, System and methods for improving interaction routing performance.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, System and methods to connect people in a marketplace environment.
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Kusuda, Rika; Yoshida, Yoichi, System for coordinating communication between a terminal requesting connection with another terminal while both terminals accessing one of a plurality of servers under the management of a dispatcher.
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Keith R. McFarlane ; Andrew Derek Flockhart ; Lucinda M. Sanders ; Paul L. Richman ; Darryl J. Maxwell, System for integrating agent database access skills in call center agent assignment applications.
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Faber,Scott; Van der Linden,Sean; Lurie,Steven Ivan, System for recording and distributing recorded information over the internet.
상세보기
Faber,Scott; Hirson,Ron; Migdal,James D.; Altberg,Henrik Axel Ebbe; Van der Linden,Sean David, Systems and methods for arranging a call.
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Othmer, Konstantin, Systems and methods for displaying location-based maps on communication devices.
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Smith,Robert Carlquist, Systems and methods implementing internet screen dialing for circuit switched telephones.
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Faber, Scott; Altberg, Ebbe; Hirson, Ron; Van Der Linden, Sean, Systems and methods to arrange call back.
상세보기
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean; Manca, Paul G.; Yang, Virginia Hong-Jia, Systems and methods to confirm initiation of a callback.
상세보기
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to connect buyers and sellers.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to connect people in a marketplace environment.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to manage a queue of people requesting real time communication connections.
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Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean; Manca, Paul G., Systems and methods to manage privilege to speak.
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Faber, Scott; Altberg, Ebbe; Hirson, Ron; Van Der Linden, Sean, Systems and methods to provide availability indication.
상세보기
Altberg, Ebbe; Faber, Scott; Hirson, Ron; Van Der Linden, Sean, Systems and methods to provide communication references to connect people for real time communications.
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Greenblatt,David, Telecommunications control system using data interchange.
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Melideo,John, Telephone call initiation through an on-line search.
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Clark E. Johnson, Jr. ; Richard J. Solomon ; Tice F. DeYoung ; David J. Farber, Telephone call-back system controlled by an online data network in real-time.
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Melideo, John, Telephone calling interface.
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Shneidman, Jonathan, Telescreen operating method.
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Kurganov, Alex, Unified messaging system and method with integrated communication applications and interactive voice recognition.
상세보기
Gobin, Parmeshwar; Hall, Henry Huntington; Hauryluck, Carla Reale; Kanze, Daniel Robert; Liburd, Steven William; Sandt, Kirk Van; Swei, Jia Huei, Web based integrated customer interface for invoice reporting.
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Dezonno,Anthony J., Web callback through multimedia devices.
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IPC	Description
A	생활필수품
A62	인명구조; 소방(사다리 E06C)
A62B	인명구조용의 기구, 장치 또는 방법(특히 의료용에 사용되는 밸브 A61M 39/00; 특히 물에서 쓰이는 인명구조 장치 또는 방법 B63C 9/00; 잠수장비 B63C 11/00; 특히 항공기에 쓰는 것, 예. 낙하산, 투출좌석 B64D; 특히 광산에서 쓰이는 구조장치 E21F 11/00)
A62B-1/08	.. 윈치 또는 풀리에 제동기구가 있는 것

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표IPC 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 공고번호, 공고일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표출원인, 출원인국적, 출원인주소, 발명자, 발명자E, 발명자코드, 발명자주소, 발명자 우편번호, 발명자국적, 대표IPC, IPC코드, 요약, 미국특허분류, 대리인주소, 대리인코드, 대리인(한글), 대리인(영문), 국제공개일자, 국제공개번호, 국제출원일자, 국제출원번호, 우선권, 우선권주장일, 우선권국가, 우선권출원번호, 원출원일자, 원출원번호, 지정국, Citing Patents, Cited Patents
저장형식	Text(ASCII format) Excel format PIAS분석(.xls)
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

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[미국특허] Apparatus and methods for coordinating telephone and data communications 원문보기

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