초록 ▼

A system and method for tracking and recognizing merchandise items taken into a fitting room by a customer for providing more efficient customer assistance. Each merchandise item is attached to a wireless tag including a product identifier. A fitting room is equipped with an antenna/receiver unit wh

A system and method for tracking and recognizing merchandise items taken into a fitting room by a customer for providing more efficient customer assistance. Each merchandise item is attached to a wireless tag including a product identifier. A fitting room is equipped with an antenna/receiver unit which interruates the wireless tag of an item taken into the fitting room to be tried-on. A store server retrieves information about the item based on the product identifier, and presents such information to a store clerk through an in-store terminal. In addition, the server develops recommendation of other products that the customer might be interested based upon the items taken into the fitting room. The server includes an analysis and recommendation engine that analyses the style, color, and brand of each of the items in the fitting room, and develops recommendations accordingly. The server presents the recommendations to a store clerk via the in-store terminal. If the customer possesses a customer ID card, the recommendation information is also based on the customer's profile and past trial and purchase history information. An employee ID card or tag also allows the system to track employees assisting the customers.

대표청구항 ▼

[ What is claimed is:] [1.]1. An item recognition and recommendation system comprising:an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;an interrogator unit positioned within a room, the interrogator unit de

[ What is claimed is:] [1.]1. An item recognition and recommendation system comprising:an electronic tag coupled to a first item, the electronic tag including a memory storing a product identifier corresponding to the first item;an interrogator unit positioned within a room, the interrogator unit defining an interrogation area and receiving the product identifier from the electronic tag when the electronic tag is in proximity to the interrogation area;a processor coupled to the interrogator unit, the processor maintaining track of items taken into the room, the processor further retrieving product profile data of the first item based on the product identifier and recommending a second item based on the retrieved product profile data.