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Arrangement for improving availability of services in a communication system 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04Q-007/20
출원번호 US-0413216 (1999-10-05)
우선권정보 NOX, 19970408, 971605
발명자 / 주소
  • Do Thanh Van,NOX
출원인 / 주소
  • Telefonaktiebolaget LM Ericsson (publ), SEX
대리인 / 주소
    Nixon & Vanderhye P.C.
인용정보 피인용 횟수 : 47  인용 특허 : 14

초록

The present invention relates to an arrangement for improving availability of services in a communications system, especially a telecommunications system, said system comprising distributed hardware and software components which interact in order to provide services to one or more users, and primari

대표청구항

[ What is claimed is:] [1.]1. A system for providing user or personal mobility in a communications system, the system comprising:a first user in a user domain, wherein the first user is using a first terminal;said first terminal, second and third terminals being in a terminal domain;a Telecom domain

이 특허에 인용된 특허 (14)

  1. Cooper Guy A.,GBX ; Nethercott Jonathan F.,GBX ; Thompson Jonathan A.,GBX, Control system for a telecommunications system.
  2. Hoogeveen Jacobus (Baarn NLX), Directory structure for large scale telecommunications network allowing location of roaming mobile subscribers.
  3. Liu George,SEX, Distributing network services and resources in a mobile communications network.
  4. Farry George A. (Fairfax VA) Bigham John A. (Pottstown PA) Brooks Kenneth R. (Middletown MD) Lucas ; Jr. Amos H. (Baltimore MD) O\Donoghue ; Jr. Colton E. (Haddonfield NJ), Full service network.
  5. Gowda Prashanth M. L. (Singapore SGX) Woon Nu S. (Singapore SGX) Rajalingam Baheerathan (Singapore SGX) Thomas Abraham P. (Singapore SGX) Seng Foo C. (Singapore SGX) Khang Han W. (Singapore SGX) Swee, Method and apparatus for routing a call to a mobile communication unit in a telepoint communication system.
  6. Loeb Shoshana K. (Basking Ridge NJ), Method and system for correlating usage data in a distributed architecture.
  7. La Porta Thomas F. (Thornwood NY) Ramjee Ramachandran (Matawan NJ) Veeraraghavan Malathi (Atlantic Highlands NJ), Method and system for distributed control in wireless cellular and personal communication systems.
  8. Pinard Deborah L. (Kanata CAX) Raju Vishwanath K. (Kanata CAX) Rehder Michael C. (Kanata CAX), Method of establishing communication link to one of multiple devices associated with single telephone number.
  9. Masuda Yoshio (Tokyo JPX) Wada Kouji (Tokyo JPX), Method of remote-registering communication control information and circuitry therefor.
  10. Shuen Pauline (Palo Alto CA), Mobile networking method and apparatus.
  11. Vaziri Faramarz (Port Even NY) Bolon Brian (Duanesburg NY) Bryson Brent E. (Highland NY) Emerick John (Saugerties NY), Modular user programmable telecommunications system with distributed processing.
  12. Rabe Duane C. ; Jorgensen Gary A. ; Schuster David C., Radiotelephone having a plurality of subscriber identities and method for operating the same.
  13. Mills James L., Remotely retrieving SIM stored data over a connection-less communications link.
  14. Leih George,NLX ; Levelt Willem Gerard,NLX, Simultaneous registration in multiple overlapping domains.

이 특허를 인용한 특허 (47)

  1. Craft, Ricardo D.; Hiatt, Cynthia Ann; Johnson, Erik J.; Yakulis, Ross E., Aggregated perceived presence.
  2. Thanh Van Do NO, Arrangement for extending service support in a communication system.
  3. Michaelis, Paul Roller, Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints.
  4. Coughlan, Marc; Forbes, Alexander; Gannon, Ciaran; Runcie, Peter D.; Scholte, Alexander, Caller initiated undivert from voicemail.
  5. Huelamo Platas, Jose Javier; Gomez Mateo, Daniel, Communications network system with discrete terminal mobility and remote user registration associated with said mobility.
  6. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Contact center and method for tracking and acting on one and done customer contacts.
  7. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee; Swartz, Douglas W., Contact center performance prediction.
  8. Hackbarth, Kenneth R.; Jenson, Murray; Kiefhaber, Sarah H.; Kohler, Joylee, Contact center service monitoring and correcting.
  9. Bland, M. Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffery James; West, Barbara Jo, Data extensibility using external database tables.
  10. Kiefhaber, Sara Hildebrandt; Snyder, Robert W.; Taylor, Robin Donald; Zanoni, David, Data model of participation in multi-channel and multi-party contacts.
  11. Tendick, Patrick; Thomson, Rodney A.; Zanoni, David, Database structures and administration techniques for generalized localization of database items.
  12. Olson, Jeffrey James, Date and time dimensions for contact center reporting in arbitrary international time zones.
  13. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.
  14. Bland, Michael Alan; Friedl, Stephan Edward; Jennings, Terry Don; Olson, Jeffrey James; Youngkin, Richard Shaffer, Deferred control of surrogate key generation in a distributed processing architecture.
  15. Abramson, Sandra R.; Chavez, David L.; Milton, Stephen M.; Pessot, Albert D.; Stefanacci, Emil F., Disaster recovery via alternative terminals and partitioned networks.
  16. Gudjonsson, Gudjon M.; Emilsson, Kjartan Pierre, Distributed system to intelligently establish sessions between anonymous users over various networks.
  17. Flockhart, Andrew D.; Steiner, Robert C., Dynamic work assignment strategies based on multiple aspects of agent proficiency.
  18. Zmolek, Andrew, Group compositing algorithms for presence.
  19. Krimstock, Roger I.; Thomson, Rodney A., Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior.
  20. Alperin, Jonathan; Chavez, David L., IP telephony architecture including information storage and retrieval system to track fluency.
  21. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  22. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  23. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  24. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  25. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  26. Brunson, Gordon R.; Zmolek, Andrew Charles, Messaging advise in presence-aware networks.
  27. Brunson,Gordon R.; Zmolek,Andrew Charles, Messaging advise in presence-aware networks.
  28. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.
  29. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.
  30. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.
  31. Flockhart, Andrew D.; Roybal, Larry J.; Steiner, Robert C., Method and apparatus for assessing the status of work waiting for service.
  32. Kiefhaber, Sarah H.; Kohler, Joylee; Paddock, Henry R., Method and apparatus for identifying related contacts.
  33. Flockhart, Andrew D.; Roybal, Larry John; Steiner, Robert C., Method and apparatus for supporting individualized selection rules for resource allocation.
  34. Michaelis, Paul Roller, Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources.
  35. Steegmans,Frank; Vermeulen,Steven, Method for accessing a service platform via an internet browser session.
  36. Hackbarth, Jr., Kenneth R.; Jenson, Murray; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Zanoni, David, Method for discovering problem agent behaviors.
  37. Flockhart, Andrew D.; Hackbarth, Kenneth R.; Hemm, Thomas L.; Kiefhaber, Sarah Hildebrandt; Kohler, Joylee E.; Olmsted, Gary Edward; Ziobro, Jill B., Multi-tasking tracking agent.
  38. Lenard, Rohan, Outbound dialing decision criteria based.
  39. Lenard,Rohan, Outbound dialing decision criteria based.
  40. Hymus, Francis C.; Michaelis, Paul Roller; Windhausen, Richard Alan, Packet headers as a trigger for automatic activation of special-purpose softphone applications.
  41. Somani, Anand H., Presence based callback.
  42. Zmolek, Andrew Charles, Presence tracking and name space interconnection techniques.
  43. Zmolek, Andrew Charles, Presence tracking and name space interconnection techniques.
  44. Flockhart, Andrew D.; Foster, Robin H.; Mathews, Eugene P.; Ross, Jill K.; Taylor, John Z.; Thomson, Rodney A., Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills.
  45. Olson, Jeffrey J., Report database dependency tracing through business intelligence metadata.
  46. Christensen, Tore L., Using business rules for determining presence.
  47. Kiefhaber, Sarah H.; Kohler, Joylee E.; Paddock, Henry R.; Sobus, Katherine A.; Thomson, Rodney A., Using true value in routing work items to resources.
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