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Telecommunications system and method for automatic call recognition and distribution 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-003/00
  • H04M-005/00
출원번호 US-0214499 (1999-03-30)
우선권정보 AU-0002140 (1996-09-04)
국제출원번호 PCT/AU97/00571 (1997-09-03)
국제공개번호 WO98/10574 (1998-03-12)
발명자 / 주소
  • Gordon D. Ainslie AU
  • Christopher Sheahan AU
출원인 / 주소
  • Telefonaktiebolaget LM Ericsson (publ) SE
대리인 / 주소
    Nixon & Vanderhye
인용정보 피인용 횟수 : 47  인용 특허 : 20

초록 ▼

A telecommunications system connects callers in a telecommunications network to call destinations and provides different services. A telephone call receiving node includes an interactive response unit adapted to interrogate a caller to determine caller and service information identifying the caller

대표청구항 ▼

1. A telecommunications system for connecting callers in a telecommunications network to a plurality of call destinations providing different services for the callers, comprising:a call receiving node to receive telephone calls from callers, said call receiving node including an interactive response

이 특허에 인용된 특허 (20)

  1. Miloslavsky Alec, Agent-level network call routing.
    상세보기
  2. French Phil H. (Howard County MD), Automated service assurance method and system.
    상세보기
  3. Raissyan Anousheh (Plano TX) Wood Kody Raymond (Micthellville MD) Jacobi Michael Joseph (Shellsburg IA) King Linda S. (Washington DC) Seydel Lee Chopek (Iowa City IA) Torbert Michele Pauline (McLean , Automated telephone operator services.
    상세보기
  4. Jolissaint Charles H., Computer telephony integration system and method.
    상세보기
  5. Freeman Michael (31 Cornwall La. Sands Point NY 11050), Interactive telephone answering system.
    상세보기
  6. Kilander Sven G.J.,SEX ; Sheahan Christopher G.,AUX, Method and apparatus for automatically distributing calls to available logged-in call handling agents.
    상세보기
  7. Walker Jay S. ; Jorasch James A. ; Sparico Thomas M., Method and apparatus for entertaining callers in a queue.
    상세보기
  8. Voit Eric A. (Baltimore MD) Giles William G. (Annapolis MD), Method and apparatus for providing soft dial tone using office equipment designators.
    상세보기
  9. Bergsman Barry (Los Angeles CA) Pearlman Curtis (Woodland Hills CA), Method for creating and composing audio text message.
    상세보기
  10. Freeman Michael (31 Cornwall La. Sands Point NY), Multichannel interactive telephone answering apparatus.
    상세보기
  11. Hollenbach Steven A. (Neshanic Station NJ) Martin Michael A. (Hillsboro NJ) Novak Thomas S. (San Ramon CA) Warznak Robert S. (Pennington NJ), Network-based telephone system providing coordinated voice and data delivery.
    상세보기
  12. Miloslavsky Alec, Parallel data transfer and synchronization.
    상세보기
  13. Hurd Michael D., Routing calls to call centers.
    상세보기
  14. Alheim Curtis C. (Schenectady NY), Script generator and process for programming automated TDD telephone system application.
    상세보기
  15. Bernard Warren E. ; Jacobson Philip A., System and method for automated remote previewing and purchasing of music, video, software, and other multimedia product.
    상세보기
  16. Shelton Norris N. (Chantilly VA), Telephone central office based method of and system for processing customer orders.
    상세보기
  17. Von Meister William F. (Great Falls VA) Foster Mark (Falls Church VA), Telephone communications system including a digital telephone switch, a voice response unit and a stored program sequenc.
    상세보기
  18. Hansen Frederick W. ; Jennings Darrell L., Telephone system integrated text based communication apparatus and systems to establish communication links to TDD and/or TTY devices and other telephone and text server systems.
    상세보기
  19. Mitchell James (Windham NH) Strandberg Malcom B. (Cambridge MA), Voice response system with automated data transfer.
    상세보기
  20. Gokcen Sedat I. (Gahanna OH) Grubbe Roy V. (Columbus OH) Perdue Robert J. (Pickerington OH), Voice response unit.
    상세보기

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  1. Creamer,Thomas E.; Jaiswal,Peeyush; Moore,Victor S.; Winters,Scott L., Bill payment configuration.
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  2. Creamer,Thomas E.; Jaiswal,Peeyush; Moore,Victor S.; Winters,Scott L., Bill payment system and method.
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  3. Denton,Gregory A.; Cook,Wendy S., Call center telephone and data flow connection system.
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  4. Becerra, Manuel; Thompson, Charles; McMillan, Glenn, Call processing system.
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  5. Bruening, Larry Keith; Draper, Shawn M., Call-routing system and method.
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  6. Brown, Michael W.; McIntyre, Joseph H.; Paolini, Michael A.; Weaver, James M.; Winters, Scott L., Controlling hold queue position adjustment.
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  7. Brown, Michael Wayne; McIntyre, Joseph Herbert; Paolini, Michael A.; Weaver, James Mark; Winters, Scott Lee, Controlling hold queue position adjustment.
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  8. Brown, Michael Wayne; McIntyre, Joseph Herbert; Paolini, Michael A; Weaver, James Mark; Winters, Scott Lee, Controlling hold queue position adjustment.
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  9. Cutajar, Louis Joseph, Customer/subscriber/user identification via utilized service node/point.
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  10. Brown,Michael Wayne; McIntyre,Joseph Herbert; Paolini,Michael A.; Weaver,James Mark; Winters,Scott Lee, Destination device initiated caller identification.
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  11. Edwards, Thomas J.; Mullen, David C., Dynamically allocating server resources to competing classes of work based upon achievement of service goals.
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  12. Shiono, Kouichi, Information processing terminal, information processing method, and program product.
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  13. Nelson, Eugene C., Interactive survey and data management method and apparatus.
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  14. Brown, Michael Wayne; McIntyre, Joseph Herbert; Paolini, Michael A.; Weaver, James Mark; Winters, Scott Lee, Intermediary device based callee identification.
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  15. Brown, Michael Wayne; McIntyre, Joseph Herbert; Paolini, Michael A.; Weaver, James Mark; Winters, Scott Lee, Intermediary device initiated caller identification.
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  16. Hafsteinsson, Gudmundur; LeBeau, Michael J.; Marmasse, Natalia; Agarwal, Sumit; Nishar, Dipchad, Location based responses to telephone requests.
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  17. Hafsteinsson, Gudmundur; LeBeau, Michael J.; Marmasse, Natalia; Agarwal, Sumit; Nishar, Dipchand, Location based responses to telephone requests.
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  18. Hafsteinsson, Gudmundur; LeBeau, Michael J.; Marmasse, Natalia; Agarwal, Sumit; Nishar, Dipchand, Location-based responses to telephone requests.
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  19. Hafsteinsson, Gudmundur; LeBeau, Michael J.; Marmasse, Natalia; Agarwal, Sumit; Nishar, Dipchand, Location-based responses to telephone requests.
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  20. Brown, Michael W.; McIntyre, Joseph H.; Paolini, Michael A.; Weaver, James M.; Winters, Scott L., Logging calls according to call context.
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  21. Matula, Valentine C., Method and apparatus for distributed interactive voice processing.
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  22. Kiyohara,Keith Shoji, Method and apparatus for regenerating message data.
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  23. Kiyohara,Keith Shoji, Method and apparatus for regenerating message data.
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  24. Edwards, Thomas J., Method and system for enterprise service balancing.
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  25. Paterik,Thomas L.; Cope,Warren B.; Kreamer,Michael C.; Brown,Lori Lynne, Method and system for operating interactive voice response systems tandem.
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  26. Pirasteh,Hassan; Garrow,John; Grossmith,Shelly; Hussain,Khadim, Method and system for processing telephone calls by IVR.
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  27. Bushey, Robert R.; Knott, Benjamin A.; Martin, John M., Method for designing an automated speech recognition (ASR) interface for a customer call center.
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  28. Bushey, Robert R.; Knott, Benjamin A.; Martin, John M., Method for designing an automated speech recognition (ASR) interface for a customer call center.
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  29. Bushey, Robert R.; Knott, Benjamin A.; Martin, John M., Method for designing an automated speech recognition (ASR) interface for a customer call center.
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  30. Bushey,Robert R.; Knott,Benjamin A.; Martin,John M., Method for designing an automated speech recognition (ASR) interface for a customer call center.
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  35. Peterson, Dale R., System and method for closed loop decisionmaking in an automated care system.
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  36. Judkins, J. Andrew; Shelton, Michael; Peterson, David, System and method for evaluating agents in call center.
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  39. Peterson, Dale R., System for closed loop decisionmaking in an automated care system.
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  40. Dow, Brady, Systems and methods for deploying and utilizing a network of conversation control systems.
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  41. Chida,Susumu; Kabeya,Shozo; Takahashi,Hideaki, Telephone terminal equipment and terminal control program.
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  42. Thenthiruperai, Balaji S., Transferring voice command platform (VCP) functions and/or grammar together with a call from one VCP to another.
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  43. Tenhunen,Jouko; Lepp채nen,Eva Maria; Ojala,Erkki; Tuunanen,Heikki; Isom채ki,Markus; Bertenyi,Balazs; Koskinen,Harri O.; Tekbulut,Haluk; Syrj채l채,Jari, Transmission of service data to services controlling the processing of a communication connection in an intelligent network-like manner.
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  44. Meyer, Karl; Turner, Jonathan, Triggering and conducting an automated survey.
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  45. Meyer, Karl; Turner, Jonathan, Triggering and conducting an automated survey.
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  47. Amano, Hiroshi; Kozuka, Masayuki; Ohmori, Motoji; Hirose, Takako; Nakano, Toshihisa; Yamaguchi, Takahiro, Voice interaction method, and device.
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