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Method and system for releasing a voice response unit from a protocol session 원문보기

IPC분류정보
국가/구분 United States(US) Patent 등록
국제특허분류(IPC7판)
  • H04M-011/00
출원번호 US-0441438 (1999-11-17)
발명자 / 주소
  • Donovan, Steven R.
  • Cannon, Matthew
  • Hearty, John
출원인 / 주소
  • MCI WorldCom, Inc.
인용정보 피인용 횟수 : 56  인용 특허 : 12

초록

An approach for processing voice calls over a packet switched network as to efficiently utilize the functionalities of a Voice Response Unit (VRU). According to one embodiment, a call originator, acting as a User Agent Client in accordance with the Session Initiation Protocol (SIP), issues messages

대표청구항

An approach for processing voice calls over a packet switched network as to efficiently utilize the functionalities of a Voice Response Unit (VRU). According to one embodiment, a call originator, acting as a User Agent Client in accordance with the Session Initiation Protocol (SIP), issues messages

이 특허에 인용된 특허 (12)

  1. Morganstein Sanford J. (West Dundee IL), Automated identification of attendant positions in a telecommunication system.
  2. Polcyn Michael J., Interactive information transaction processing system with universal telephony gateway capabilities.
  3. Petrunka Robert W. ; Dagert Patrick J., Internet network call center.
  4. Gilbert Gordon J.,CAX ; Reid Colin A.,CAX ; Melick Gordon R.,CAX ; Williams L. Lloyd,CAX, Method and system for completing a voice connection between first and second voice terminals in a switched telephone network.
  5. Richard ; III Arthur A. ; Litteral Larry A., PSTN architecture for video-on-demand services.
  6. Goldman Joel ; Rabiner Lawrence Richard ; Romain Dennis Matthew ; Velardo ; Jr. Patrick Michael, Pots/packet bridge.
  7. Neyman Igor, Private IP telephony backbone linking widely-distributed enterprise sites.
  8. Fawcett Philip E. ; Blomfield-Brown Christopher ; Strom Clifford P., System and method for graphically displaying and navigating through an interactive voice response menu.
  9. Bateman Thomas Howard,CAX ; Kierstead Bruce Edward,CAX ; Noble William Alexander,CAX ; Curry Timothy Lee,CAX ; Lockett John Alan,CAX ; Mersereau Laurie Edward,CAX ; Ouellette Robert James,CAX, System for coordinating communications via customer contact channel changing system using call centre for setting up the.
  10. Scherer Gordon F., System for providing caller information to called party via call standard data field.
  11. Shelton Norris N. (Chantilly VA), Telephone central office based method of and system for processing customer orders.
  12. Foladare Mark Jeffrey ; Goldman Shelley B. ; Silverman David Phillip ; Wang Shaoqing Q. ; Weber Roy Philip ; Westrich Robert S., Virtual call center.

이 특허를 인용한 특허 (56)

  1. Sylvain, Dany, Automated attendant multimedia session.
  2. Sylvain, Dany, Automated attendant multimedia session.
  3. Lepore, Michael P.; Quatrano, Stephen R.; Kyzivat, Paul H., Composite controller for multimedia sessions.
  4. Monai, Nobuhiro, DTMF tone signal transmission method and DTMF tone signal transmission system.
  5. Paterik, Thomas; Kumar, Virender, Distributed interactive media system and method.
  6. Lumsden, John E., Distributed redirect server.
  7. Lumsden,John E., Distributed redirect server.
  8. Hammond,Dan, Extensible interactive voice response.
  9. Ramsayer, Christopher G.; Dalrymple, William Clyde Prentice; Campion, Philip John; Kim, Jeong Min; Chen, Ta-Ming, Integrating multimedia capabilities with circuit-switched calls.
  10. Ramsayer, Christopher G.; Dalrymple, William Clyde Prentice; Campion, Philip John; Kim, Jeong Min; Chen, Ta-Ming, Integrating multimedia capabilities with circuit-switched calls.
  11. Taylor, Richard C.; Pyke, Craik R., Integrating multimedia capabilities with legacy networks.
  12. Jackson,Donald C.; Epstein,Michael J. B.; Giannandrea,John; Verber,Mark A., Localized voice over internet protocol communication.
  13. Prokop, Andrew J., Method and apparatus for call processing in response to a call request from an originating device.
  14. Mikhailov,Vladimir V.; Constantinof,Christian, Method and apparatus for implementing an extensible range of communications services in telephone networks.
  15. Jackson, Donald C.; Epstein, Michael J.B.; Giannandrea, John; Verber, Mark A., Method and apparatus for localized voice over internet protocol usage.
  16. Higgins,Richard, Method and apparatus for voice-over IP services triggered by off-hook event.
  17. Clark, Jr., Bobby R.; Miller, G. Raymond; Whitfield, Darryll B.; Williams, Robert R., Method and apparatus that provides a reusable voice path in addition to release link functionality for use with a platform having a voice activated front end.
  18. Prokop, Andrew J., Method and apparatus to process a call request by establishing calls among devices.
  19. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  20. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  21. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  22. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  23. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  24. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  25. Hammond, Daniel D., Method and system for enabling a communication device to remotely execute an application.
  26. Paterik,Thomas L.; Cope,Warren B.; Kreamer,Michael C.; Brown,Lori Lynne, Method and system for operating interactive voice response systems tandem.
  27. Donovan, Steven R.; Cannon, Matthew; Hearty, John, Method and system for releasing a voice response unit from a protocol session.
  28. Donovan,Steven R.; Cannon,Matthew; Hearty,John, Method and system for releasing a voice response unit from a protocol session.
  29. Da Palma, William V.; Gavagni, Brett J.; Muschett, Brien H.; Nusbickel, Wendi L., Method for extending the use of SIP (session initiated protocol) for providing debug services.
  30. Chu, Yue-Chuan; Hua, Ningming; Murray, John F., Method for providing voice-over-IP service.
  31. Chu,Yue Chuan; Hua,Ningming; Murray,John F, Method for providing voice-over-IP service.
  32. Quittek, Jürgen; Cadar, Cristian, Method for time-synchronous data transfer.
  33. Prokop, Andrew J., Method to process a call request.
  34. Prokop, Andrew J., Method to process a call request.
  35. Virzi,Robert Anthony; Meteer,Marie Wenzel, Methods and systems for routing a call.
  36. Samarasinghe,Harish, Mixed protocol multi-media provider system incorporating a session initiation protocol (SIP) based media server adapted to operate using SIP messages which encapsulate GR-1129 advanced intelligence n.
  37. Samarasinghe, Harish, Mixed protocol multi-media provider system incorporating a session initiation protocol (SIP) based media server adapted to operate using SIP messages which encapsulate GR-1129 advanced intelligence network based information.
  38. Samarasinghe, Harish, Mixed protocol multi-media provider system incorporating a session initiation protocol (SIP) based media server adapted to operate using SIP messages which encapsulate GR-1129 advanced intelligence network based information.
  39. Hsu, Hung Hsiang, Network system integrated with SIP call server and SIP agent client.
  40. Barany,Peter A.; Bontu,Chandra S.; Rahman,Shamim Akbar, Packet-based calls in a wireless network.
  41. Newman, Craig E.; Munzing, Carolyn, Release link trunking for IP telephony.
  42. Newman,Craig E.; Munzing,Carolyn, Release link trunking for IP telephony.
  43. Xu, Xinzhong Leon; Skrzynski, Mark; Mayer, Paul, SIP-H.323 gateway implementation to integrate SIP agents into the H.323 system.
  44. Clark, Jr.,Bobby R., System access modules for use with a telecommunications switch, a telephony server system and a method of enabling a communications session..
  45. Tighe,James R.; Higgins,Ronald D.; Platt,Richard B.; Bell,Robert T., System and method for a virtual telephony intermediary.
  46. Anselmetti, Pierpaolo; Cociglio, Mauro; Toniolo, Simone; Zanin, Diego; Zerba, Nadia, System and method for access to multimedia structures.
  47. Anselmetti, Pierpaolo; Cociglio, Mauro; Toniolo, Simone; Zanin, Diego; Zerba, Nadia, System and method for access to multimedia structures.
  48. Chang, Hwey; DeFazio, Pamela Lilly; Khan, Romel R.; Marcus, Maura Elizabeth; Munson, Gary A.; Natarajan, Gautham, System and method for call merge to an AIN SSP from an intelligent peripheral.
  49. Pearce,Christopher E.; Whetten,Delon R.; Michalewicz,Larry G., System and method for enabling multicast telecommunications.
  50. Pearce, Christopher E.; Whetten, Delon R.; Higgins, Ronald D.; Henning, Scott, System and method for maintaining a communication link.
  51. Tighe, James R.; Higgins, Ronald D.; Platt, Richard B.; Bell, Robert T., System and method for providing security in a telecommunication network.
  52. Tighe,James R.; Higgins,Ronald D.; Platt,Richard B.; Bell,Robert T., System and method for providing security in a telecommunication network.
  53. Tripathi,Anoop; Ramakrishna,Sudhakar, System and method for providing user mobility handling in a network telephony system.
  54. Phelps, David E.; Badger, Brian S.; Somes, Brian E., Systems and methods for handling calls associated with an interactive voice response application.
  55. Phelps, David E.; Badger, Brian S.; Somes, Brian E., Systems and methods for handling calls associated with an interactive voice response application.
  56. Thenthiruperai, Balaji S., Transferring voice command platform (VCP) functions and/or grammar together with a call from one VCP to another.
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