IPC분류정보
국가/구분 |
United States(US) Patent
등록
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국제특허분류(IPC7판) |
|
출원번호 |
US-0352989
(1999-07-14)
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발명자
/ 주소 |
|
출원인 / 주소 |
|
대리인 / 주소 |
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인용정보 |
피인용 횟수 :
44 인용 특허 :
107 |
초록
▼
The present invention relates to a universal advertising and payment system and method for networking, monitoring and effectuating electronic commerce and controlling vending equipment. The system can effectuate electronic commerce and interactive advertising at the point of sale. Vending equipment
The present invention relates to a universal advertising and payment system and method for networking, monitoring and effectuating electronic commerce and controlling vending equipment. The system can effectuate electronic commerce and interactive advertising at the point of sale. Vending equipment can include vending access to the Internet, business application software, e-commerce, and e-business in a hotel room. In addition, vending equipment includes copiers, phones, facsimile machines, printers, data-ports, laptop print stations, notebook computers, palmtop computers (PALM PILOT), microfiche devices, projectors, scanners, cameras, modems, communication access, cellular phones, personal data assistants (PDA's), pagers, vending machines, personal computers (PC), PC terminals (NET PC), and network computers (NC). Vending equipment can be networked to each other through a first network, programmable and accessible by a PC, server, point of sale (POS) system, property or management information system (PMS/MIS), and networked to a second network. The first network and second network can be the same network. Complete control of a vending machine's functionality including usage, control, diagnostics, inventory, and marketing data capture can be effectuated locally or by remote connection to the network. Remote connection to the network includes Internet type connections, telecommunication (telephone, ISDN, ADSL), VSAT satellite, and other wire and wireless transmission.
대표청구항
▼
The present invention relates to a universal advertising and payment system and method for networking, monitoring and effectuating electronic commerce and controlling vending equipment. The system can effectuate electronic commerce and interactive advertising at the point of sale. Vending equipment
The present invention relates to a universal advertising and payment system and method for networking, monitoring and effectuating electronic commerce and controlling vending equipment. The system can effectuate electronic commerce and interactive advertising at the point of sale. Vending equipment can include vending access to the Internet, business application software, e-commerce, and e-business in a hotel room. In addition, vending equipment includes copiers, phones, facsimile machines, printers, data-ports, laptop print stations, notebook computers, palmtop computers (PALM PILOT), microfiche devices, projectors, scanners, cameras, modems, communication access, cellular phones, personal data assistants (PDA's), pagers, vending machines, personal computers (PC), PC terminals (NET PC), and network computers (NC). Vending equipment can be networked to each other through a first network, programmable and accessible by a PC, server, point of sale (POS) system, property or management information system (PMS/MIS), and networked to a second network. The first network and second network can be the same network. Complete control of a vending machine's functionality including usage, control, diagnostics, inventory, and marketing data capture can be effectuated locally or by remote connection to the network. Remote connection to the network includes Internet type connections, telecommunication (telephone, ISDN, ADSL), VSAT satellite, and other wire and wireless transmission. the guidelines with at least one of the performance areas; associating a plurality of the guidelines with one of the performance areas; receiving a selection of a member of the call center for an evaluation of the member; receiving a selection of at least one performance area for the evaluation; dynamically determining questions associated with the selected performance area, the selected performance area comprising the dynamically determined questions; and automatically generating the evaluation of the member and including the dynamically determined questions in the evaluation. 2. The method of claim 1, further comprising: storing a weight for each of at least a subset of the questions; and including weights for the questions associated with the selected performance area in the evaluation. 3. The method of claim 1, further comprising: storing a target score for each of at least a subset of the questions; and including target scores for the questions associated with the selected performance area in the evaluation. 4. The method of claim 1, further comprising: associating a predefined answer type with each of at least a subset of the questions; and including predefined answer types for the questions associated with the selected performance area in the evaluation. 5. The method of claim 1, further comprising: storing an expression operable to calculate a productivity score for a performance area based on productivity data associated with the evaluation; associating the expression with the performance area; determining the expression for the selected performance area; and including the expression associated with the selected performance area in the evaluation. 6. The method of claim 5, further comprising using the expression to score productivity data associated with the evaluation. 7. The method of claim 5, further comprising: storing a weight for each of the questions; for each question in the evaluation, including the weight for the question; using the weights in the evaluation to calculate a quality score for the selected performance area; using the expression in the evaluation to calculate a productivity score for the evaluation; and combining the quality and productivity scores to determine a performance score for the evaluation. 8. The method of claim 1, further comprising: receiving a selection of a guideline for the evaluation; dynamically determining each performance area associated with the selected guideline, the selected guideline comprising the dynamically determined performance areas; and dynamically determining questions associated with each of the dynamically determined performance areas. 9. The method of claim 8, further comprising: for each performance area, storing an expression operable to calculate a productivity score for the performance area based on productivity data associated with the performance area; associating the expression with the performance area; determining the expression for each of the performance areas associated with the selected guideline; and including the expressions in the evaluation. 10. The method of claim 8, further comprising associating a plurality of guidelines with one performance area. 11. A performance evaluation system, comprising: a database comprising a first database table that stores a plurality of questions associated with a call center, a second database table that stores a plurality of performance area identifiers, each performance area identifier corresponding to a performance area associated with the call center, a third database table that associates each of the performance areas with at least one of the questions and to associate a plurality of the performance areas with one question, a fourth database table that stores a plurality of guideline identifiers, each guideline identifier corresponding to a guideline associated with the call center, and a fifth database table that associates each of the gui delines with at least one of the performance areas; and a database manager that receives a selection of at least one of the performance areas for an evaluation, to interrogate the database tables to dynamically determine questions associated with the selected performance area and to generate the evaluation and include the dynamically determined questions in the evaluation. 12. The performance evaluation system of claim 11, wherein the first database table defines a weight for each of at least a subset of the questions. 13. The performance evaluation system of claim 11, the database further comprising a sixth database table that associates each question with a predefined answer type. 14. The performance evaluation system of claim 11, the database further comprising a sixth database table that defines a target score for each of at least a subset of the questions. 15. The performance evaluation system of claim 11, the database further comprising: a sixth database table that defines a plurality of expressions, the expressions each operable to calculate a productivity score for a performance area based on productivity data associated with the performance area, and a seventh database table that associates the expressions with the performance areas; and wherein the database manager interrogates the database tables to determine an expression associated with the selected performance area and to include the associated expression in the evaluation. 16. The performance evaluation system of claim 11, wherein the database manager receives a selection of at least one of the guidelines, to dynamically determine performance areas for the selected guideline, and to dynamically determine questions associated with each of the dynamically determined performance areas for the selected guideline. 17. The performance evaluation system of claim 16, wherein the fifth database associates a plurality of guidelines with one performance area. 18. A method for generating an evaluation in a performance evaluation system, comprising: storing a plurality of questions associated with a call center; storing a plurality of performance area identifiers, each performance area identifier corresponding to a performance area associated with the call center; associating each of the performance areas with at least one of the questions; storing a plurality of guideline identifiers, each guideline identifier corresponding to a guideline associated with the call center; associating each of the guidelines with at least one of the performance areas; associating a plurality of the guidelines with one of the performance areas; receiving a selection of a member of the call center for evaluation of the member; receiving a selection of at least one performance area for an evaluation of the member; dynamically determining questions associated with the selected performance area, the selected performance area comprising the dynamically determined questions; and automatically generating the evaluation and including the dynamically determined questions in the evaluation. 19. The method of claim 18, further comprising: storing a weight for each of at least a subset of the questions; and including weights for the questions associated with the selected performance area in the evaluation. 20. The method of claim 18, further comprising: storing a target score for each of at least a subset of the questions; and including target scores for the questions associated with the selected performance area in the evaluation. 21. The method of claim 18, further comprising: associating a predefined answer type with each of at least a subset of the questions; and including predefined answer types for the questions associated with the selected performance area in the evaluation. 22. The method of claim 18, further comprising: storing an expression operable to calculate a productivity score for a performance area based on productivity data associated with the
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