초록 ▼

An HTTP server connected to the World Wide Web is described. The system allows a user to post arbitrary information to any geographical region simply by outlining the region on a map in the system's graphical user interface and attaching the information to the outlined region. Any user of the system

An HTTP server connected to the World Wide Web is described. The system allows a user to post arbitrary information to any geographical region simply by outlining the region on a map in the system's graphical user interface and attaching the information to the outlined region. Any user of the system can browse and receive these geographically relevant postings simply by identifying a point or region of interest on one of the system's maps. Users with registered accounts can elect to receive automatic email of postings that are relevant to one or more of their primary geographical coordinates. Mobile users can condition their cell phones or other communications devices to check into the system periodically to receive geographically relevant postings as they travel. The system can be used for communications with a geographically identified group, for governmental and commercial communications with a particular population, and for advertising, among other uses.

대표청구항 ▼

An HTTP server connected to the World Wide Web is described. The system allows a user to post arbitrary information to any geographical region simply by outlining the region on a map in the system's graphical user interface and attaching the information to the outlined region. Any user of the system

An HTTP server connected to the World Wide Web is described. The system allows a user to post arbitrary information to any geographical region simply by outlining the region on a map in the system's graphical user interface and attaching the information to the outlined region. Any user of the system can browse and receive these geographically relevant postings simply by identifying a point or region of interest on one of the system's maps. Users with registered accounts can elect to receive automatic email of postings that are relevant to one or more of their primary geographical coordinates. Mobile users can condition their cell phones or other communications devices to check into the system periodically to receive geographically relevant postings as they travel. The system can be used for communications with a geographically identified group, for governmental and commercial communications with a particular population, and for advertising, among other uses. used most often among all agents working with the system, an order in which the reasons have been used most recently by the agent to whom the set of reasons is to be displayed, an order in which the reasons have been used most recently among a grouping of agents which includes the agent to whom the set of reasons is to be displayed, an order in which the reasons have been used most recently among all agents working with the system, an order correlated with scheduled activities of the agent to whom the set of reasons is to be displayed, an order specified by a person, an order specified by a software program facilitating scheduling of agent activities, and an order correlated with a time of the log-off request during a work shift of the agent to whom the set of reasons is to be displayed. 9. The method as in claim 1, further comprising: selecting a log-off reason from the set of log-off reasons displayed at the agent station; and displaying the selected log-off reason on a real-time basis. 10. The method as in claim 1, the method further comprising: selecting a log-off reason from the set of log-off reasons displayed at the agent station; and storing a record of the selected log-off reason. 11. The method as in claim 1, the method further comprising storing a collective record of selected log-off reasons, the collective record including a date/time entry for each log-off with a corresponding agent identifier and log-off reason. 12. The method as in claim 1, the method further comprising: selecting a log-off reason from the set of log-off reasons displayed at the agent station; and comparing the selected log-off reason with a scheduled activity of an agent identified as working at the agent station. 13. An apparatus for configuring agent log-off reasons in connection with an automatic contact distribution system on a real-time basis, the apparatus comprising: an agent station; means for defining a configurable set of agent log-off reasons adapted for display as part of an agent log-off procedure, wherein the set of reasons can be redefined on a real-time basis; and means for displaying the most recently defined set of agent log-off reasons at the agent station after receipt of a log-off request from the agent station. 14. The apparatus as in claim 13, further comprising means for defining a set of agents to whom the set of agent log-off reasons will apply. 15. The apparatus as in claim 14, wherein the set of agents is configurable, and the set of agents can be redefined on a real-time basis. 16. The apparatus as in claim 14, the set of agents being selected from a group consisting of: all agents working with the system, an individual agent, a plurality of individual agents, a category of agents, a category of agents based on agent tasks, a category of agents based on agent location, a category of agents based on agent work group, a category of agents based on agent supervisor, a category of agents based on agent assigned class of service, a category of agents based on agent skills, a category of agents based on agent provided services, a category of agents based on agent work time period, and a category of agents based on scheduled agent activities. 17. The apparatus as in claim 13, further comprising means for defining a configurable order in which members of the set of agent log-off reasons are to be displayed, wherein the order can be redefined on a real-time basis. 18. The apparatus as in claim 13, further comprising: means for selecting a log-off reason from the set of log-off reasons displayed at the agent station; and means for displaying the selected log-off reason on a real-time basis. 19. The apparatus as in claim 13, further comprising: means for selecting a log-off reason from the set of log-off reasons displayed at the agent station; and means for storing a record of the selected log-off reason. 20. The apparatus as in claim 13, further comprising means for storing a collective