초록 ▼

A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automate

A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.

대표청구항 ▼

What is claimed is: 1. A system to address a problem associated with a network, the system comprising:a video ready access device operable to transmit a packetized video broadcast stream;a test module operable to test the network including the video ready access device;a monitor module operable to m

What is claimed is: 1. A system to address a problem associated with a network, the system comprising:a video ready access device operable to transmit a packetized video broadcast stream;a test module operable to test the network including the video ready access device;a monitor module operable to monitor the network including the video ready access device; anda rule management module coupled to the testing module and the monitor module,wherein the rule management module is operable to:receive a notification regarding a problem within the network that affects the packetized video broadcast stream;isolate the cause of the problem to a video ready access device, an upstream device that is upstream of the video ready access device, or a downstream device that is downstream of the video ready access device;determine whether a software failure has occurred within the video ready access device;determine whether hardware information associated with hardware of the video ready access device matches recorded information;determine whether a physical alarm, a video error message, or a combination thereof is valid; andperform a line test between the video ready access device and another device downstream of the video ready access device;wherein the monitor module is operable to determine whether a software failure has occurred within the video ready access device;when the software failure has occurred, the rule management module is further operable to generate an instruction to another portion of the system to automatically:download or reinstall software within the video ready access device, wherein the software corresponds to the software previously downloaded or installed; orrollback to a prior version of the software;wherein when the hardware information is different from the recorded information, the rule management module is further operable to generate an instruction to another portion of the system to automatically:reset the hardware or a portion thereof;update the recorded information; orany combination thereof.