초록 ▼

Apparatus and methods for initiating remediation of a condition in an electronic self-service device. The apparatus and methods may involve a receiver module and a processor module. The receiver module may receive a fault condition message corresponding to a fault condition in the electronic self-se

Apparatus and methods for initiating remediation of a condition in an electronic self-service device. The apparatus and methods may involve a receiver module and a processor module. The receiver module may receive a fault condition message corresponding to a fault condition in the electronic self-service device. The processor module may conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device. The processor module may transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.

대표청구항 ▼

What is claimed is: 1. Apparatus for initiating remediation of a condition in an electronic self-service device, the apparatus comprising:a receiver module configured to receive a fault condition message corresponding to a fault condition in the electronic self-service device; anda processor module

What is claimed is: 1. Apparatus for initiating remediation of a condition in an electronic self-service device, the apparatus comprising:a receiver module configured to receive a fault condition message corresponding to a fault condition in the electronic self-service device; anda processor module configured to:conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device and, if the automatic remedy is available, instruct the electronic self-service device to record execution of the automatic remedy in a service log; andconditionally transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.