초록 ▼

A quality management framework system and method for operating a quality plan in a product development organization having quality objectives. The system includes a plurality of computer implemented tools accessible by users for operating a plurality of quality processes. Data relative to the qualit

A quality management framework system and method for operating a quality plan in a product development organization having quality objectives. The system includes a plurality of computer implemented tools accessible by users for operating a plurality of quality processes. Data relative to the quality processes is collected and aggregated to generate quality reports. Reports are analysed and problems are detected through a defect prevention process. Quality actions are initiated in a feedback quality management action tracking process.

대표청구항 ▼

1. A system including a processor for operating a quality plan in a product development organization comprising a plurality of members and having quality objectives for product development projects and analyzing a quality metrics report, the system comprising: the processor defining a set of quality

1. A system including a processor for operating a quality plan in a product development organization comprising a plurality of members and having quality objectives for product development projects and analyzing a quality metrics report, the system comprising: the processor defining a set of quality processes adapted to quality objectives required by an organization, wherein the set of quality processes includes: a tracking process for identifying an issue in the product development projects, the tracking process being an internal project management tracking process that reports a status of current risks according to a priority of a risk issue and a target date for resolution of the risk issue;a meeting set-up and reporting process for preparing and conducting meetings among a plurality of members of the organization;a daily headlights reporting process for providing communications among members of the organization, wherein the daily headlights reporting process comprises a headlight report being generated by a team leader, achievements of a day, changes to a project plan, assistance needed for a project, potential catastrophes associated with the project, and wherein issue records are created daily from consolidated headlight reports to initiate corrective actions to the project, and wherein multiple executive reports are consolidated weekly into a summary report;a documentation process for reviewing and accepting documents generated by the product development projects;an inspection process for determining deliverables generated by the product development projects to be reworked; anda metrics process for producing metrics for the data relative to the product development projects;the processor defining a set of computer implemented quality tools to collect data relative to product development projects, said quality tools comprising at least one database to store said collected data;the processor aggregating multiple quality processes into a set of stored data to generate a respective quality report;the processor analyzing each respective quality report to detect problems in the product development projects;the processor using results of the means for analyzing to initiate actions to resolve detected problems, thereby improving quality of the product development projects;the processor consolidating, at a first predetermined frequency, the headlights reports into a single executive report to be distributed to an executive distribution list;the processor recording issue items in an issue memory area based on data of the single executive report; andthe processor generating, at a second predetermined frequency, a headlight summary based on multiple executive reports, wherein a quality management office consolidates the headlight reports daily into the single executive report. 2. The system of claim 1, further comprising the processor implementing a survey process to evaluate a contribution of a member of the organization to a quality plan, wherein the evaluation of the contribution of the member is based on a difficulty of a software project, and wherein the difficulty of the software project is based on a software timing, whether pre-existing documentation exists for the project, a scope of use of software being developed by the software project, a complexity of the software, and a number of interfaces being used by the software. 3. The system of claim 1, wherein the tracking process further comprises: recording the identified issue within an issue storing area of the at least one database;assigning to the issue priority, a resolution target date, and an organization member responsible; andcommunicating to members of the organization actions taken to resolve the issue item. 4. The system of claim 3, wherein a recorded identified issue comprises a field for indicating an open date, an issue identifier, a description of the recorded identified issue, and an open status for the recorded identified issue. 5. The system of claim 4, further comprising the processor updating an open status field to a close status for a resolved issue in the at least one database. 6. The system of claim 1, wherein the meeting set-up and reporting process further comprises: creating a meeting record in a meeting storing area of the at least one database, the meeting record comprising a meeting date, a meeting place, a meeting attendee, and a meeting agenda for a meeting;sending an invitation to the meeting attendee; andsending a meeting report after completion of the meeting to receivers. 7. The system of claim 6, further comprising the processor storing the meeting record in a reports storing area of the at least one database. 8. The system of claim 1, further comprising the processor storing the single executive report and the headlight summary in a reports memory area of the at least one database. 9. The system of claim 1, wherein the documentation process further comprises: classifying a document and assigning a document review workflow to the document according to whether an originator of the document is a member of the organization; andcreating a document record in a document memory area of the at least one database. 10. The system of claim 9, wherein the document is a technical document associated with a software product. 11. The system of claim 1, wherein the inspection process further comprises: creating an inspection record in an inspection memory area of the at least one database, the inspection record comprising an open date, an inspection record identifier, a priority, a description of a deliverable, and a target date to complete the inspection process. 12. The system of claim 1, wherein the metrics process further comprises: recording the quality metrics report in a metrics memory area of the at least one database. 13. The system of claim 1, wherein the metrics further comprise product metrics. 14. The system of claim 1, wherein the processor using results further comprises the processor creating at least one quality action record in a quality actions memory area of the at least one database, the at least one quality action record comprising; an open date,a quality action identifier,a priority,a description of a quality action, anda target date to operate the quality action. 15. The system of claim 1, further comprising: the processor determining a cause of a defect in a software being created by the product development organization, wherein the means for determining is performed by determining if one or more events occurred, the one or more events being from a group of events that includes a miscommunication between members of a software development team, a software transcription error, and inadequate training of the members of the software development team.