[특허]Systems and methods for a secure recording environment

[미국특허] Systems and methods for a secure recording environment 원문보기

IPC분류정보
국가/구분	United States(US) Patent 등록
국제특허분류(IPC7판)	G06F-021/00 H04L-009/32
출원번호	US-0769541 (2010-04-28)
등록번호	US-8290871 (2012-10-16)
발명자 / 주소	Watson, Joe Calahan, Marc Williams, Jamie Richard Dong, Thomas Z. Smith, Damian
출원인 / 주소	Verint Americas, Inc.
대리인 / 주소	McKeon, Meunier, Carlin & Curfman
인용정보	피인용 횟수 : 0 인용 특허 : 158

초록 ▼

Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

대표청구항 ▼

1. A method for providing secure, captured data in a customer center, comprising the steps of: capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center;generating, at a key management system, electronic keys for encrypting the unencrypted data;transmitting the electronic keys and key identifications to the recording system in response to a request;encrypting the unencrypted data at the recording system using the electronic keys to generate encrypted data;associating the electronic keys with the encrypted data to store the encrypted data at the recording system;associating metadata of the stored encrypted data with the key identifications at the recording system;transmitting a code associated with the stored encrypted data to the key management system, the code being unique to a context of the captured unencrypted data; andmaintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. 2. The method as defined in claim 1, wherein associating the electronic keys with the encrypted data comprises associating the key identifications with the stored encrypted data. 3. The method as defined in claim 1, wherein the key identifications are hash values on the electronic keys. 4. The method as defined in claim 1, wherein associating the electronic keys with the encrypted data comprises associating the electronic keys with the code. 5. The method as defined in claim 4, further comprising maintaining a database of electronic keys and unique identifiers to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. 6. The method as defined in claim 1, wherein the code is a hash value based on the electronic keys. 7. A method for providing secure, capture of multimedia communications data in a customer center, comprising the steps of: capturing, at a recording system, the multimedia communications data in accordance with predetermined business rules, the multimedia communications data being communicated between a user and an agent of the customer center;generating, at a key management system, electronic keys for encrypting the multimedia communications data;transmitting the electronic keys and key identifications to the recording system in response to a request;encrypting the multimedia communications data at the recording system using the electronic keys to generate and store encrypted data;assigning a unique identifier to the multimedia communications data in accordance with a context of the multimedia communications data;associating metadata of the stored encrypted data with the key identifications at the recording system; andmaintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. 8. The method as defined in claim 7, wherein associating the electronic keys with the encrypted data comprises associating the key identifications with the stored encrypted data. 9. The method as defined in claim 7, wherein the key identifications are hash values on the electronic keys. 10. The method as defined in claim 7, wherein associating the electronic keys with the encrypted data comprises associating the electronic keys with the unique identifiers. 11. The method as defined in claim 10, further comprising maintaining a database of electronic keys and unique identifiers to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. 12. The method as defined in claim 7, wherein the unique identifiers are hash values on the electronic keys.

이 특허에 인용된 특허 (158) 인용/피인용 타임라인 분석

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Elazar, Avishai, Telephone call monitoring system.
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Carney Michael S., Telephony call center with agent work groups.
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Cambray John E. (Pelham NH) Scharmer Andrew J. (Tewksbury MA), Telephony system with supervisory management center and parameter testing with alerts.
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Canale Leonard M. (Middletown NJ) Collins Michael J. (East Windsor NJ) O\Brien Paul J. (Atlantic Highlands NJ) Scott Lisa L. (Fair Haven NJ) Singer Martin H. (Fair Haven NJ), Terminal based adjunct call manager for a communication system.
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Cathey Deborah Ann ; Chau William ; Mathis Krishna Ramachandran ; Nema Paul ; Yang Jonathan, Usage management system.
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Benaloh,Josh D., User access to a unique data subset of a database.
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Ziegra Richard C. (1511 Coronach Ave. Sunnyvale CA 94087) Hurtado Steven C. (Cupertino CA), Video audio data remote system.
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Lindblad Christopher ; Cachat Stephan E.,FRX, Video on demand applet method and apparatus for inclusion of motion video in multimedia documents.
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Ludwig, Lester F.; Lauwers, J. Chris; Lantz, Keith A.; Burnett, Gerald J.; Burns, Emmett R., Videoconferencing hardware.
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Bondarenko, Oleg; Petrov, Andre; Neyman, Igor; Karpenko, Pavel; Issayeo, Valeriy, Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality.
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Brady Patrick K., Voice recording method and system providing context specific storage and retrieval.
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IPC	Description
A	생활필수품
A62	인명구조; 소방(사다리 E06C)
A62B	인명구조용의 기구, 장치 또는 방법(특히 의료용에 사용되는 밸브 A61M 39/00; 특히 물에서 쓰이는 인명구조 장치 또는 방법 B63C 9/00; 잠수장비 B63C 11/00; 특히 항공기에 쓰는 것, 예. 낙하산, 투출좌석 B64D; 특히 광산에서 쓰이는 구조장치 E21F 11/00)
A62B-1/08	.. 윈치 또는 풀리에 제동기구가 있는 것

내보내기 구분	파일저장 인쇄 메일전송
구성항목	기본정보 상세정보 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표IPC 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 공고번호, 공고일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표출원인, 출원인국적, 출원인주소, 발명자, 발명자E, 발명자코드, 발명자주소, 발명자 우편번호, 발명자국적, 대표IPC, IPC코드, 요약, 미국특허분류, 대리인주소, 대리인코드, 대리인(한글), 대리인(영문), 국제공개일자, 국제공개번호, 국제출원일자, 국제출원번호, 우선권, 우선권주장일, 우선권국가, 우선권출원번호, 원출원일자, 원출원번호, 지정국, Citing Patents, Cited Patents
저장형식	Text(ASCII format) Excel format PIAS분석(.xls)
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

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