Methods and apparatuses for delivery of advice to mobile/wireless devices
원문보기
IPC분류정보
국가/구분
United States(US) Patent
등록
국제특허분류(IPC7판)
G06Q-010/00
G06Q-099/00
G06F-017/00
G06N-005/04
출원번호
US-0123566
(2005-05-05)
등록번호
US-8538768
(2013-09-17)
발명자
/ 주소
Agarwal, Anuj
Ahuja, Nitin
Altberg, Ebbe
Faber, Scott
Halstead, Mark Arthur Buchler
Van der Linden, Sean
출원인 / 주소
Ingenio LLC
대리인 / 주소
Greenberg Traurig, LLP
인용정보
피인용 횟수 :
14인용 특허 :
185
초록▼
Methods and apparatuses to connect consumers to diverse advice sources of experts. In one embodiment, a method includes: providing a list of experts to a mobile device via a wireless media channel for presentation to a consumer; responsive to receiving from the mobile device a selection of one exper
Methods and apparatuses to connect consumers to diverse advice sources of experts. In one embodiment, a method includes: providing a list of experts to a mobile device via a wireless media channel for presentation to a consumer; responsive to receiving from the mobile device a selection of one expert from the list of experts, initiating a telephonic connection between the expert and the consumer prior to the consumer submitting a question for advice. In one example, the list includes information to indicate whether one or more of the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer. In one example, initiating the telephonic connection includes: initiating a first call to the consumer; initiating a second call to the expert; and joining the first and second calls to make the telephonic connection between the expert and the consumer.
대표청구항▼
1. A method, comprising: determining a location of a wireless mobile device;providing a list of experts of diverse advice sources to the wireless mobile device, without a user request, via a wireless media channel for presentation to a consumer, wherein the list is provided to the wireless mobile de
1. A method, comprising: determining a location of a wireless mobile device;providing a list of experts of diverse advice sources to the wireless mobile device, without a user request, via a wireless media channel for presentation to a consumer, wherein the list is provided to the wireless mobile device according to the location of the wireless mobile device and in response to the wireless mobile device entering into a predefined district, the list comprising: information to indicate whether the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer, andtelephonic references of a phone router assigned to the experts, the telephonic references selectable to cause the wireless mobile device to call the phone router using the telephonic references, each of the telephonic references comprising an encoded target phone number associated with additional information comprising an identification of the wireless media channel used to deliver the list of experts to the mobile device;responsive to receiving a phone call from the wireless mobile device, via a communications channel different than the media channel, using one telephonic reference of the telephonic references of the phone router assigned to an expert selected from the list of experts, determining a telephonic reference of the expert and initiating a telephonic connection to the expert by the phone router using the telephonic reference of the expert to connect the phone call from the consumer to the expert; andproviding compensation to the wireless media channel based on the use of the one telephonic reference for the phone call. 2. The method of claim 1, further comprising: joining the phone call from the mobile device and the telephonic connection to connect the expert and the consumer. 3. The method of claim 1, wherein the mobile device comprises a cellular phone. 4. The method of claim 3, wherein providing the list further comprises: performing text-to-speech on the list. 5. The method of claim 2, wherein the media channel comprises one of: a web-based channel;a wireless application protocol channel;a custom client-server channel over a wireless communication link; anda short message service based channel. 6. The method of claim 1, wherein the determining of the location of the mobile device comprises determining the location of the mobile device by one of: an automatic number identification based location determination system;a global positioning system receiver coupled to the mobile device; anda cellular communication system. 7. The method of claim 1, wherein providing the list comprises transmitting the list wirelessly in response to a search submitted from the mobile device. 8. The method of claim 7, wherein a request for the search is received as a voice input at the mobile device; the method further comprising: generating text for the search from the voice input using a speech recognition technique. 9. The method of claim 1, further comprising: prompting the consumer to provide a quality score for the expert. 10. The method of claim 1, wherein the list comprises information to individually indicate whether each of the experts is available to telephonically communicate with the consumer at a time when the list is provided to the consumer. 11. The method of claim 1, wherein the list comprises one of: an avatar representation for each of the experts;certification information for each of the experts;a compensation rate for each of the experts; anda quality score provided by previous consumers of the experts. 12. The method of claim 1, wherein the list is provided in response to one of: a selection of a category of experts; anda keyword search to match expert characteristics. 13. The method of claim 1, wherein the telephonic connection comprises at least one of: an internet telephony connection;voice over internet protocol; anda video connection. 14. The method of claim 1, further comprising: monitoring how long the telephonic connection is maintained between the expert and the consumer;wherein the consumer is charged based upon how long the telephonic connection is maintained. 15. A non-transitory machine readable medium containing instructions which when executed by a processor cause the processor to perform a method, comprising: determining a location of a wireless mobile device;providing a list of experts of diverse advice sources to the wireless mobile device, without a user request, via a wireless media channel for presentation to a consumer, wherein the list is provided to the wireless mobile device according to the location of the wireless mobile device and in response to the wireless mobile device entering into a predefined district, the list comprising: information to indicate whether the experts are individually available to telephonically communicate with the consumer at a time when the list is provided to the consumer, andtelephonic references of a phone router assigned to the experts, the telephonic references selectable to cause the wireless mobile device to call the phone router using the telephonic references, each of the telephonic references comprising an encoded target phone number associated with additional information comprising an identification of the wireless media channel used to deliver the list of experts to the mobile device;responsive to receiving a phone call from the wireless mobile device, via a communications channel different than the media channel, using one telephonic reference of the telephonic references of the phone router assigned to an expert selected from the list of experts, determining a telephonic reference of the expert and initiating a telephonic connection to the expert by the phone router using the telephonic reference of the expert to connect the phone call from the consumer to the expert; andproviding compensation to the wireless media channel based on the use of the one telephonic reference for the phone call. 16. A system, comprising: a phone router;a computer server to determine a location of a wireless mobile device and to provide a list of experts of diverse advice sources to the wireless mobile device via a wireless media channel for presentation to a consumer, wherein the list is provided, without a user request, to the wireless mobile device according to a location of the wireless mobile device and in response to the wireless mobile device entering into a predefined district the list comprising at least one telephonic reference of the phone router, the telephonic reference being assigned by the phone router to one expert of the experts, and the telephonic reference being selectable to cause the wireless mobile device to call the phone router using the telephonic reference, the telephonic reference comprising an encoded target phone number associated with additional information comprising an identification of the wireless media channel used to deliver the list of experts to the mobile device; andwherein the phone router is configured to, responsive to receiving a first phone call from the wireless mobile device using the telephonic reference, determine a telephone number of the expert using the telephonic reference used to receive the first phone call, initiate a second phone call to the expert using the telephone number of the expert, and join the first and second phone calls to provide a telephonic connection between the expert and the consumer; andproviding compensation to the wireless media channel based on the use of the one telephonic reference for the first phone call.
연구과제 타임라인
LOADING...
LOADING...
LOADING...
LOADING...
LOADING...
이 특허에 인용된 특허 (185)
Fascenda Anthony C. (Pacifica CA), Access control system for transmitting data from a central station to a plurality of receiving stations and method there.
Damico Thomas ; Kopelman Joshua ; Wamoglu Sheryl F. ; Weinberger Marvin I., Apparatus for capturing, storing and processing co-marketing information associated with a user of an on-line computer s.
Kanai Tatsunori,JPX ; Maeda Seiji,JPX ; Kizu Toshiki,JPX ; Yao Hiroshi,JPX, Archiving device and data file server using data file recorded in division over recording media.
Tom Evslin ; Edward Hirschman ; Jay Meranchik ; James Yu, Article comprising a distributed call monitoring, evaluation and routing system and method therefor.
Morrisey James A. (Gaithersburg MD) McConnell Von K. (Springfield VA) Kennedy Charles H. (Oakton VA) Manning John C. (Gaithersburg MD) Farris Robert D. (Sterling VA), Automatic access to communication service providers.
Brooks Nancy Sinling,CAX ; Fryer Paul Douglas,CAX ; Kaufman Gary Stanley,CAX ; Berkson Stephen Phillip ; Herel Charles R. ; Brooks Laura M., Call management method and system for skill-based routing.
Tonomura Yukiko,JPX ; Sakurai Yoshito,JPX ; Nishi Yumiko,JPX, Communication method of supplying information in intelligent network and apparatus therefor.
Andrews G. Wayne ; Webber Steven H. ; Kelly James P. ; Johnson Lawrence E. ; Stern Jerry A. ; Milano ; Jr. Vincent J. ; Davis Charles R., Communications system and method for operating same.
Chelliah Raman ; Cornez Jason S. ; Dellar Carl ; Harrison Stephen ; Hempe John A. ; Hsu Chih-Cheng ; Golin Eric J. ; Price Charles A. ; Rutta Neal S. ; Wood Thomas A. ; Yamamoto Wayne K., Computer system and method for electronic commerce.
Andruska Donald L. (Glen Ellyn IL) Tsai Liane T. (Wheaton IL), Controll of call features provided to a subscriber by a hierarchical telecommunication switch.
Mahoney John J. ; McCarthy Mary Ellen ; Tousignant James M. ; Karaev Isaak ; Baird George ; Blazek Paul, Corporate information communication and delivery system and method including entitlable hypertext links.
Miyazaki, Tomiya; Yahiro, Kazuo; Imamura, Toru; Tanaka, Masafumi; Takeda, Yutaka; Ogata, Keisuke; Tsujigawa, Takuji; Aritaka, Akitoshi, Data terminal, data distribution system, and internet telephone system.
Knee Robert A. (747 Grissom Dr. Lansdale PA 19446) Favia Anthony R. (4382 S. Billings Cir. Aurora CO 80015) Davis Bruce (5505 Preserve Pkwy. South Greenwood Village CO 80121) Miller Larry (35 Glenmoo, Electronic television program guide schedule system and method with data feed access.
Machiraju Nagabhushan Rao ; Graves Michael James ; Vemuri Sunil ; Chandhok Ravinder Paul ; Lofgren Catherine Abbott, FAQ link creation between user's questions and answers.
Kitain Eduard ; Karaev Isaak ; Mahoney John J. ; McCarthy Mary Ellen ; Tousignant James M. ; Baird George ; Blazek Paul, Information delivery system and method including on-line entitlements.
Haralambopoulos Nancy (709 English Rd. Rochester NY 14616) Haralambopoulos Costa (709 English Rd. Rochester NY 14616) Mills James R. (2500 East Ave. (Apt. No. 7X) Rochester NY 14610) Gell ; Jr. Harol, Interactive value-added telecommunications system and method.
Hanson Bruce Lowell ; Huber Kenneth Mervin, Method and apparatus enabling valuation of user access of advertising carried by interactive information and entertainm.
Walker Jay S. ; Schneier Bruce ; Jorasch James A., Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support exper.
Graber Terry E. ; Kopelman Joshua ; Watkeys ; III Edwin Howell ; Weinberger Marvin I., Method and apparatus for attaching navigational history information to universal resource locator links on a world wide.
Elliott John D. ; Zuber Mark D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Mirashrafi Mojtaba ; Pirkl Keith A. ; Simon Al J. ; Taylor George L., Method and apparatus for bridging a voice call including selective provision of information in non-audio to the caller.
Monaco Peter C. ; Ehrlich Steven C. ; Ghosh Debajit ; Klenk Mark ; Sinai Julian ; Thirumalai Madhavan ; Gupta Sundeep, Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system.
Mirashrafi Mojtaba ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A. ; Simon Al J. ; Taylor George L. ; Zuber Mark D. ; Sponaugle Jeffrey B., Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer.
Mirashrafi Mojtaba ; Pawlak Ken ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A ; Simon Al J. ; Taylor George L. ; Zuber Mark D. ; Sponaugle Jeffrey B., Method and apparatus for establishing and facilitating a direct quality voice call to a telephone extension on behalf of a client computer.
Sponaugle Jeffrey B. ; Crutcher Paul D. ; Simon Al J. ; Cassezza Jason T. ; Mirashrafi Mojtaba ; Keeler Kenneth L. ; Pendse Ajit B., Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension.
Crutcher Paul D. ; Sponaugle Jeffrey B. ; Simon Al J. ; Cassezza Jason L. ; Mirashrafi Mojtaba ; Keeler Kenneth L. ; Pendse Ajit B., Method and apparatus for facilitating tiered collaboration.
Cohen, Michael H.; Balogh, Jennifer E.; Wax, Tracy D.; Thirumalai, Madhavan S.; Ghosh, Debajit, Method and apparatus for providing active help to a user of a voice-enabled application.
Graber Terry E. ; Kopelman Joshua ; Watkeys ; III Edwin Howell ; Weinberger Marvin I., Method and apparatus for redirecting a user to a new location on the world wide web using relative universal resource lo.
Mirashrafi Mojtaba ; Elliott John D. ; Buondonno Michael F. ; Keeler Kenneth L. ; Pirkl Keith A. ; Simon Al J. ; Taylor George L. ; Zuber Mark D., Method and apparatus for selecting an internet/PSTN changeover server for a packet based phone call.
Mirashrafi Mojtaba ; Buondonno Michael F. ; Elliott John D. ; Keeler Kenneth L. ; Pirkl Keith A ; Simon Al J. ; Taylor George L. ; Zuber Mark D., Method and apparatus for synchronizing information browsing among multiple systems.
Mirashrafi Mojtaba ; Buondonno Michael F. ; Elliott John D. ; Keeler Kenneth L. ; Pirkl Keith L. ; Simon Al J. ; Taylor George L. ; Zuber Mark D. ; Crutcher Paul D., Method and apparatus for synchronizing information browsing among multiple systems.
Graber Terry E. ; Kopelman Joshua ; Watkeys ; III Edwin Howell ; Weinberger Marvin I., Method and apparatus for tracking the navigation path of a user on the world wide web.
Castille Jean-Paul G. (Cavaillon FRX), Method and apparatus for transmitting information recorded on digital disks from a central server to subscribers via a h.
Castille Jean-Paul Gilbert,FRX, Method and apparatus for transmitting information recorded on information storage means from a central server to subscr.
Wong, Daric; Faber, Scott; Altberg, Ebbe; Halstead, Mark; Hirson, Ron, Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system.
Dickerman Robert Frank ; Furgason Shawn Paul ; Bartels Patty Marie, Method and computer program logic for providing an intelligent network operator console with enhanced services.
Gordon Alastair T. (Toronto CAX), Method for auxiliary software providing instruction for facsimile modem to simulate a telephone communication while conn.
Glenn Steve ; Gross William Tod ; McRae John Richard ; Neches Philip Malcolm ; Day James Francis ; Zydney Herbert Mortimer, Method for establishing anonymous communication links.
Levin Esther ; Narayanan Shrikanth Sambasivan ; Pieraccini Roberto ; Zeljkovic Ilija, Method of using a natural language interface to retrieve information from one or more data resources.
Katz Ronald A. ; West Gary L. ; Barker Thomas B., Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce.
Altberg,Ebbe; Barach,Marc; Faber,Scott; Fordyce,Michael; Hickson,Chris; Hirson,Ron; Somorjai,John; Van der Linden,Sean, Methods and apparatuses for offline selection of pay-per-call advertisers.
Cohn Robert S. ; Vaudreuil Gregory M. ; Schoeneberger Carl F. ; Reece David M. ; O'Neal Carlton C. ; Kalbfleisch Carl W. ; Whipple Mark B. ; Swoopes James R. ; Huch Alan T. ; Dimitroff Michael P., Network-based multimedia communications and directory system and method of operation.
Filepp Robert (Springfield NJ) Gordon Michael L. (Dobbs Ferry NY) Bidwell Alexander W. (New York NY) Young Francis C. (Pearl River NY) Wolf Allan M. (Ridgefield CT) Meo Sam (New York NY) Tiemann Duan, Reception system for an interactive computer network and method of operation.
Tatchell Gregory R.,CAX ; Ishikawa Cynthia I.,CAX ; Stacey R. Blair,CAX, Subscriber interface for accessing and operating personal communication services.
Bentley Jon Louis ; Foladare Mark Jeffrey ; Goldman Shelley B. ; Schryer Norman Loren ; Silverman David Phillip ; Weber Roy Philip, System and method for controlling and monitoring communication between customers and customer service representatives.
Davis Darren J. ; Derer Matthew ; Garcia Johann ; Greco Larry ; Kurt Tod E. ; Kwong Thomas ; Lee Jonathan C. ; Lee Ka Luk ; Pfarner Preston ; Skovran Steve, System and method for influencing a position on a search result list generated by a computer network search engine.
Davis,Darren J.; Derer,Matthew; Garcia,Johann; Greco,Larry; Kurt,Tod E.; Kwong,Thomas; Lee,Jonathan C.; Lee,Ka Luk; Pfarner,Preston; Skovran,Steve, System and method for influencing a position on a search result list generated by a computer network search engine.
Stefik Mark J. (Woodside CA) Merkle Ralph C. (Sunnyvale CA) Pirolli Peter L. T. (El Cerrito CA), System for controlling the distribution and use of digital works having a fee reporting mechanism.
Bateman Thomas Howard,CAX ; Kierstead Bruce Edward,CAX ; Noble William Alexander,CAX ; Curry Timothy Lee,CAX ; Lockett John Alan,CAX ; Mersereau Laurie Edward,CAX ; Ouellette Robert James,CAX, System for coordinating communications via customer contact channel changing system using call centre for setting up the.
Gell Michael Anthony,GB2 ; Manning Michael Robert Wistow,GB2 ; Martin Jose-Luis Fernandez-Villacanas,GB2, System for selective communication connection based on transaction pricing signals.
Alpdemir, Ahmet, System, method, and business model for speech-interactive information system having business self-promotion, audio coupon and rating features.
Fernandez Christopher (Aurora IL) Just Angela R. (Downers Grove IL) Kochanski Gregory P. (Dunellen NJ), Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature.
Bales Bruce M. (Louisville CO) Fidder Ted M. (Broomfield CO) Gallagher Donald D. (Boulder CO) Thieler Stephen M. (Boulder CO), Unattended meet-me-conference controlled by a telephone terminal.
Brush ; II Abbott Purdy ; Redpath Sarah D. ; Lection David Bruce ; Wood Donald Robert, User interaction with intelligent virtual objects, avatars, which interact with other avatars controlled by different u.
Wong, Daric; Faber, Scott; Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Halstead, Mark Arthur Buchler, Method and apparatus to allocate and recycle telephone numbers in a call-tracking system.
Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Faber, Scott; Halstead, Mark Arthur Buchler; Van Der Linden, Sean, Methods and apparatuses for delivery of advice to mobile/wireless devices.
Agarwal, Anuj; Ahuja, Nitin; Altberg, Ebbe; Faber, Scott; Halstead, Mark Arthur Buchler; Van Der Linden, Sean, Methods and apparatuses for pay-per-call advertising in mobile/wireless applications.
Jain, Mehul; Faber, Scott; Ahuja, Nitin; Agarwal, Anuj; Van Der Linden, Sean; Altberg, Ebbe; Hirson, Ron, Methods and apparatuses to track information using call signaling messages.
Goldsmith, David; Shuster, Gary Stephen, Providing recommended meeting parameters based on religious or cultural attributes of meeting invitees obtained from social media data.
※ AI-Helper는 부적절한 답변을 할 수 있습니다.