[특허]Systems and methods for endpoint recording using phones

[미국특허] Systems and methods for endpoint recording using phones 원문보기

IPC분류정보
국가/구분	United States(US) Patent 등록
국제특허분류(IPC7판)	H04M-001/65 H04L-012/18 H04M-003/523 G06F-015/16 H04M-003/56
출원번호	US-0394410 (2006-03-31)
등록번호	US-8594313 (2013-11-26)
발명자 / 주소	Dong, Thomas Z. Williams, Jamie
출원인 / 주소	Verint Systems, Inc.
대리인 / 주소	Meunier Carlin & Curfman
인용정보	피인용 횟수 : 6 인용 특허 : 146

초록 ▼

Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone; duplicating the voice communications via the called phone; transmitting the duplicated voice communications via the called phone; and recording the duplicated voice communications.

대표청구항 ▼

1. A method for recording a communication, comprising the steps of: receiving an incoming call from a calling phone;routing the incoming call to a called phone in a call center;transmitting voice communications associated with the incoming call via the calling phone;duplicating the voice communications via the called phone;selecting a recording device from a cluster of recording devices to record the duplicated voice communications, wherein the recording device is selected by a soft switch for load balancing purposes;transmitting the duplicated voice communications via the called phone to the selected recording device while the call is on-going; andrecording the duplicated voice communications at the selected recording device. 2. The method as defined in claim 1, further comprising instructing the called phone to duplicate and transmit the voice communications. 3. The method as defined in claim 2, wherein the instructions are transmitted from one of a soft switch and the selected recording device. 4. The method as defined in claim 1, wherein the step of transmitting the duplicated voice communication to the selected recording device is performed by the called phone using an IP address and a port of the selected recording device. 5. The method as defined in claim 1, further comprising transmitting voice communication via the calling phone to the called phone using an IP address and a port of the called phone. 6. The method as defined in claim 5, further comprising receiving voice communication via the called phone from the calling phone. 7. The method as defined in claim 6, further comprising: duplicating the voice communication between the calling phone and called phone via the called phone; andtransmitting the duplicated voice communication between the customer phone and the called phone via the called phone to the selected recording device using an IP address of the selected recording device to be recorded. 8. A system for recording a communication, comprising: a cluster of recording devices to record voice communications;a calling phone operative to originate a call;a called phone operative to receive the incoming call, the called phone being in a contact center, wherein the calling phone transmits voice communications associated with the incoming call to the called phone, wherein the called phone received instructions to duplicate the voice communications and transmit the duplicated communications to a selected recording device of the cluster of recording devices from a soft switch, wherein the selected recording device is selected by the soft switch for load balancing purposes, wherein the called phone duplicates the voice communications and transmits the duplicated voice communications while the call is on-going over a network to the selected recording device. 9. The system as defined in claim 8, wherein the recording device is operative to transmit instructions to the soft switch, the soft switch being operative to instruct the called phone to duplicate and transmit the voice communications based on the transmitted instructions. 10. The system as defined in claim 8, wherein the soft switch transmits Internet Protocol (IP) addresses of the calling phone to the called phone using an IP address and port of the called phone. 11. The system as defined in claim 10, wherein the called phone transmits voice communication to the calling phone using the IP address and port of the calling phone. 12. The system as defined in claim 8, wherein the called phone transmits the duplicated voice communication to the selected recording device using an IP address of the selected recording device. 13. The system as defined in claim 8, wherein the calling phone transmits voice communication to the called phone using an IP address and port of the called phone. 14. The system as defined in claim 13, wherein the called phone receives voice communication from the calling phone. 15. The system as defined in claim 14, further comprising: means for duplicating the voice communication from the calling phone via the called phone; andmeans for transmitting the duplicated voice communication between the calling phone and the called phone to the selected recording device using an IP address of the selected recording device to be recorded. 16. A system for recording a communication, comprising: a cluster of recording devices;a calling phone operative to originate a call;a called phone operative to receive the incoming call, the called phone being in a contact center, wherein the calling phone transmits voice communications associated with the incoming call to the called phone;a soft switch operative to instruct the called phone to duplicate and transmit the voice communications based on transmitted instructions to a selected recording device of the cluster of recording devices, wherein the selected recording device is selected by the soft switch for load balancing purposes, wherein the called phone duplicates the voice communications and transmits the duplicated voice communications over a network to the selected recording device while the call is on-going. 17. The system as defined in claim 16, wherein the selected recording device is operative to transmit the instructions to the soft switch.

이 특허에 인용된 특허 (146) 인용/피인용 타임라인 분석

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IPC	Description
A	생활필수품
A62	인명구조; 소방(사다리 E06C)
A62B	인명구조용의 기구, 장치 또는 방법(특히 의료용에 사용되는 밸브 A61M 39/00; 특히 물에서 쓰이는 인명구조 장치 또는 방법 B63C 9/00; 잠수장비 B63C 11/00; 특히 항공기에 쓰는 것, 예. 낙하산, 투출좌석 B64D; 특히 광산에서 쓰이는 구조장치 E21F 11/00)
A62B-1/08	.. 윈치 또는 풀리에 제동기구가 있는 것

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구성항목	기본정보 상세정보 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표IPC 관리번호, 국가코드, 자료구분, 상태, 출원번호, 출원일자, 공개번호, 공개일자, 공고번호, 공고일자, 등록번호, 등록일자, 발명명칭(한글), 발명명칭(영문), 출원인(한글), 출원인(영문), 출원인코드, 대표출원인, 출원인국적, 출원인주소, 발명자, 발명자E, 발명자코드, 발명자주소, 발명자 우편번호, 발명자국적, 대표IPC, IPC코드, 요약, 미국특허분류, 대리인주소, 대리인코드, 대리인(한글), 대리인(영문), 국제공개일자, 국제공개번호, 국제출원일자, 국제출원번호, 우선권, 우선권주장일, 우선권국가, 우선권출원번호, 원출원일자, 원출원번호, 지정국, Citing Patents, Cited Patents
저장형식	Text(ASCII format) Excel format PIAS분석(.xls)
메일정보	받는사람 (필수) @ 보내는사람 (선택) @ 제목 내용 KISTI 검색결과 이메일 서비스
안내	총 건의 자료가 검색되었습니다. 다운받으실 자료의 인덱스를 입력하세요. (1-10,000) 검색결과의 순서대로 최대 10,000건 까지 다운로드가 가능합니다. 데이타가 많을 경우 속도가 느려질 수 있습니다.(최대 2~3분 소요) 다운로드 파일은 UTF-8 형태로 저장됩니다. 파일의 내용이 제대로 보이지 않을실 때는 웹브라우저 상단의 보기 -> 인코딩 -> 자동선택 여부를 확인하십시오. ~ Text(ASCII format) Excel format

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