IPC분류정보
국가/구분 |
United States(US) Patent
등록
|
국제특허분류(IPC7판) |
|
출원번호 |
US-0484458
(2009-06-15)
|
등록번호 |
US-8738973
(2014-05-27)
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발명자
/ 주소 |
- Vannatter, Timothy B.
- Fitzgerald, Richard L.
- Crowley, Stephen R.
|
출원인 / 주소 |
- Bank of America Corporation
|
대리인 / 주소 |
|
인용정보 |
피인용 횟수 :
0 인용 특허 :
76 |
초록
▼
Apparatus and methods for remotely managing a self-service terminal. The apparatus and methods may involve a receiver module configured to receive an input from a self-service device, a computational module and a transmission module. The input may include information regarding a fault-related event.
Apparatus and methods for remotely managing a self-service terminal. The apparatus and methods may involve a receiver module configured to receive an input from a self-service device, a computational module and a transmission module. The input may include information regarding a fault-related event. The computational module may determine whether an index corresponding to the fault-related event exceeds a predetermined threshold based on fault-related events. The transmission module may send an electronic notification of a possible self-service device operational failure if the index exceeds the predetermined threshold.
대표청구항
▼
1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for remotely managing an electronic self-service device, the method comprising: receiving an input from the self service device, t
1. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for remotely managing an electronic self-service device, the method comprising: receiving an input from the self service device, the input including information regarding a self-service device component fault-related event, the information including a length of time between a receipt, by the self-service device component, of a customer request and a response, by the self-service device component, that fulfills the customer request, said input being generated by a predictive self-monitoring subroutine;determining whether an index corresponding to a change in a rate of occurrence of the fault-related event exceeds a predetermined threshold change in a rate of occurrence of fault-related events, wherein the threshold change forms a part of the predictive self-monitoring subroutine; andif the index exceeds the predetermined threshold, sending an electronic notification of a possible self-service device operational failure. 2. The media of claim 1 wherein, in the method, the fault-related event is one of multiple fault-related events and the index corresponds to a change in a rate of occurrence of the fault-related events. 3. The media of claim 1 wherein, in the method, when the electronic self service device communicates electronically via a router having an identifier, the information includes the identifier. 4. The media of claim 1 wherein, in the method, when the electronic self service device component has an identifier, the information includes the identifier. 5. The media of claim 1 wherein, in the method: the input includes a fault ticket based on the information; andthe fault ticket identifies all fault-related events that occurred subsequent to the communication of a previous fault ticket. 6. A method for remotely managing an electronic self-service device, the method comprising: using an electronic receiver module, receiving electronic data from the self-service device, the electronic data including information regarding a self-service device component fault-related event, the information including a length of time between a receipt, by the self-service device component, of a customer request and a response, by the self-service device component, that fulfills the customer request, wherein the electronic data being generated in response to a predictive monitoring algorithm;using an electronic computational module, determining whether an index corresponding to a change in a rate of occurrence of the fault-related event exceeds a predetermined threshold change in a rate of occurrence of fault-related events, wherein the threshold change forms a part of the predictive self-monitoring subroutine; andif the index exceeds the predetermined threshold, using an electronic transmitter to send an electronic notification of a possible self-service device operational failure. 7. The method of claim 6 wherein the fault-related event is one of multiple fault-related events and the index corresponds to a change in a rate of occurrence of the fault-related events. 8. The method of claim 6 wherein, when the electronic self service device communicates electronically via a router having an identifier, the information includes the identifier. 9. The method of claim 6 wherein, when the electronic self service device component has an identifier, the information includes the identifier. 10. The method of claim 6 wherein the input includes information regarding multiple fault-related events that occurred during a time interval. 11. The media of claim 1 wherein, in the method: the customer request corresponds to a customer request to dispense bills; andthe response corresponds to the dispensing of the bills. 12. The method of claim 6 wherein: the customer request corresponds to a customer request to dispense bills; andthe response corresponds to the dispensing of the bills.
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